On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Hard Color to Find, but was Easy Here! Only took a few days to Arrive and worked Perfectly
The touch up paint is wrong color it's too light and doesn't blend with existing color. It took awhile to get first paint and figured a return would take longer if at all.
I'm sorry that I wasn't able to get to you sooner. The paint color matches my car's. Thank you for that. I just haven't applied it yet on the scratches; I'll give you an update as soon as it's done. Thanks again
It goes on easy and was no hassle. I bought my car used, so I don't know if the paint code is the paint on the car. One of my documents states another name than the name of the code...
I have ordered from Paint scratch many times, I have always been satisfied with the product and the color match is very good.
Paint touch up was a perfect match and covered my chip perfectly
The paint pens I bought were good matches and the customer service is excellent.
Ordering process was simple. The products worked and the paint color matched nearly perfect!
Once I learned where the paint code was on my car (thanks Google) it was easy.
Paint matched pretty good! I was satisfied. You can't get that original color any more so I was very impressed with the match!
Good-used product once before-worked great. Easy to order
Seems like a great company, was very happy with the service!
Received paint. I thought it was too dark. Filled out your form about it. I sent via regular mail a card with a 1"x1" example of the paint. Unknown if you received it yet. My car was freshly painted the Calypso Green 2 years ago.
Purchased touch-up paint for our 2015 Winnebago using the codes. They couldn't guarantee a match due to not having samples for RV paint. And there are no returns allowed so I was hesitant to order. I couldn't find many other sources, so I decided to give PaintScratch a try. Shipping was a little slow but in the end I am happy with the paint quality and match. Would order from them again.
The pen did not deliver the results I expected. It did not paint evenly and I wish it came with more instructions or video.
Paint went on even and smooth. Beautiful finish. I would have given a 5-star rating if I had not been taken to school about how many characters this report must contain.
Smooth experience, thanks! Will definitely use again in the future.
Paint scratch kit was easy to use kit that matched my dodgers original paint fast shipping.
Went well...
Easy to navigate your website. Now, if only the finished product is as good!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members