On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Finding my color of paint and ordering was quick and easy. The proof of the pudding will be how well the paint I ordered matches my car. Will let you know in a few weeks.
I used the spray in the engine compartment and order the spray again for the wheel wells.
Happy with the products. I wish there were clearer instructions on how to apply the paint in a compressed spray gun, not just touch up painting.
The color of paint matched well. The clearcoat went on cloudy and hazy. I bought the recommended amount of products and preval sprayer based on the websites advice after following prompts. Preval sprayer sucks. Wish they would have recommended spray cans.
Brush applicator clogged easily, then completely fell out of tube. Was difficult to precisely apply paint to small chips in surface.
Simple ordering. Perfect match. Have already ordered additional colors
Been satisfied with the results, on the many cars I've had. Right now I'm trying to come as close to the code color as possible. I understand about the age of the car.
Given that I provided all required information with one exception (no VIN #), I did not see or over looked a space to provide VIN #. The custom color match is as good as it will get given my car paint is from 2008. The company is professional, service is completely thorough in detail. I would and will use this company again.
The touch up paint matched perfectly. I would definitely give them my business again.
I just placed an order for five paint pens and a clearcoat pen for doing touchup on my Entegra motorhome. Two of the paint codes I originally received were not in your online database and I received fast and responsive assistance from Marie in submitting requests. It turned out that I had invalid paint codes and, once I received the correct paint codes from Entegra, I found the correct paint codes in your database. Once I had them the online ordering process was fast and easy.
The Reef Blue I ordered is a perfect match for the paint on my son's 1978 bus. Well done, guys!
I haven't used it yet so I don't know yet. I will let you know once used
You guys are great customer satisfaction I will be your loyal customer
Easy ordering, regular order status updates, timely delivery & a great color match to a paint on a 23 yr. Old boat.
Very easy to apply and color match was excellent! Great results!
Liked the ordering menu where i could add / delete easy. Good website
Very satisfied. Easy or
This is the second time ordering from this company. First was for a bottle of touch up for 1987 Cadillac.Second time is for touch up spray for a 1965 Chrysler. I would use this company again. Easy ordering,fast shipping.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members