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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
459
This company responds to reviews on average within 0 days

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7,809 reviews

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Colorado
1 review
0 helpful votes
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Easy to purchase, the company provides excellent guidance on how to use their product and mistakes to avoid. Looking forward to removing my car's blemishes.

Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
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Disappointed with paint match
February 1, 2025

Since no phone number is available, I found it difficult to confirm the accuracy of one of my paint selections. It would have been so much easier to speak with a real live person.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Fast Service
January 31, 2025

Have not tried the product yet but service and communication was good

Date of experience: January 21, 2025
Texas
1 review
0 helpful votes
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Great service! Thank you!
January 31, 2025

Perfect! Great service. Kept well informed during the entire process. Color match was spot on. Thank you.

Date of experience: January 21, 2025
DO
1 review
0 helpful votes
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Exact color and great quality paint.
January 31, 2025

Great product, excellent quality and the exact color for the vehicle.

Date of experience: January 23, 2025
Pennsylvania
1 review
0 helpful votes
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Promptness
January 31, 2025

The order was prepared and shipped quickly. I have not been able to test product yet. I will update review when I do.

Date of experience: January 20, 2025
Ohio
1 review
0 helpful votes
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So far so good
January 30, 2025

I have received my order but it will be a while before I can use.

Date of experience: January 20, 2025
Texas
1 review
0 helpful votes
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Perfect color match!
January 30, 2025

Needed a touch up pen made to cover up some chips and scratches on my 1988 Volvo 240. They matched the Rose Beige (paint code 172) perfectly. Would recommend if you have an older vehicle in need of paint touch ups.

Date of experience: January 12, 2025
Georgia
1 review
0 helpful votes
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Quick delivery
January 30, 2025

I received my order quickly after ordering it. I haven't used it yet as it's too cold!

Date of experience: January 20, 2025
Georgia
1 review
0 helpful votes
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A+++++
January 30, 2025

A±±++++++++++±+++++++++++++++++++++++++++++++++++++

Date of experience: January 20, 2025
Virginia
1 review
0 helpful votes
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Paint Didn't Match
January 30, 2025

I have a ten year old car. The paint delivered probably would have matched it win new, but it didn't match now.

Date of experience: January 20, 2025
Florida
1 review
0 helpful votes
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Great Service
January 30, 2025

Awesome and Smooth transaction
It was great for my cars. Thank you

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Meh.
January 30, 2025

It's just an online order to a website. It was delivered in a timely manner. As far as the way the 3 pens worked, there was no guidance or information in the way of instruction on how to use them. I'll just say I wouldn't do it again.

Date of experience: February 27, 2025
Florida
1 review
0 helpful votes
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Second time order
January 27, 2025
Updated review

Fantastic products, repeat order. These folks rock. Perfect match.

Date of experience: February 7, 2025

Aztec bronze rattle can for 1966 SS Chevelle
May 7, 2024
Previous review

I wanted to touch up under the hood close to inner fender and the color is as close to perfect as you would expect. Very easy to apply and cane out fantastic.

Date of experience: April 26, 2024
Virginia
1 review
0 helpful votes
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It got here
January 27, 2025

My order arrived despite a snow storm. Because of the cold, I'll have to wait a while before trying

Date of experience: January 10, 2025
Ohio
1 review
0 helpful votes
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Paint worked great.
January 26, 2025

Paint went on easy and was the exact color I needed and the amount of paint was very convenient for what I needed it for.

Date of experience: January 16, 2025
North Carolina
1 review
0 helpful votes
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A collision shop suggested I visit your site since I was having issues identifying what my what my color was. I recently purchased a burgundy 1975 Corvette Coupe. However, the GM plate information on the inside of the drivers side door on my Vette did not match any of the codes you have.

Date of experience: February 9, 2025
North Carolina
1 review
0 helpful votes
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Impressive System
January 26, 2025

Easy to locate my paint color and found a kit that was just what I needed. I haven't had an opportunity to use it yet but being mixed when I ordered it impresses me as well as the multiple paints and finishes provided.

Date of experience: February 9, 2025
Pennsylvania
1 review
0 helpful votes
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Great 👍
January 26, 2025

Great 👍 product was as described. Was packaged very nicely.

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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You can only expect so much from a paint pen versus spending a ton of money and taking the car to a body shop. I did order the correct color, but it's definitely not completely right. The scratches on my car are still noticeable

Date of experience: January 15, 2025