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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,801 reviews

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North Carolina
1 review
0 helpful votes
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Perfect match
February 5, 2025

The Carmine Red poly touch up paint was an absolutely perfect match on my 1978 Firebird Esprit. The paint that we reprayed the car with in 2011 had dried up, so I spent some time finding a company that offered a matching touch up paint. I am very happy because this was an absolutely perfect match. You cannot tell that I did any touch up this product and the clear coat.

Date of experience: January 25, 2025
California
1 review
0 helpful votes
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Great service and product!
February 4, 2025

My experience with Paint Scratch has always been very good. Their service is very good and they provide a quality product.

Date of experience: January 25, 2025
Alabama
1 review
0 helpful votes
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The paint pen is perfect for small chips in paint. The color matched great, too!

Date of experience: January 25, 2025
Oregon
1 review
0 helpful votes
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Quick Service
February 4, 2025

Arrived quickly. Have not painted yet but have gotten touch up paint from them before so am confident the color will be correct.

Date of experience: January 25, 2025
New York
1 review
0 helpful votes
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Happy customer
February 4, 2025

Paint scratch made it incredibly easy to find the paint I needed and got it to me quickly. I would highly recommend this website and have already told a few others about it!

Date of experience: January 24, 2025
Florida
1 review
0 helpful votes
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Not pleased
February 3, 2025

Took weeks to get the shipment after the shipping label was created.

Date of experience: January 24, 2025
South Carolina
1 review
0 helpful votes
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RV paint code order
February 3, 2025

Contacted paint scratch about a paint code not on their website and when i provided the info they were able to supply me with the exact paint color per the code. The service was great and prompt. Unfortunately the code i asked for may be the wrong code due to the color being just a bit off or due to the age of the old part on my RV. This is my fault. Their service is great and would use them again once i determine what the actual paint code is for my RV.

Date of experience: January 24, 2025
Indiana
1 review
0 helpful votes
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GOOD
February 3, 2025

The paint was a great match, and the colors were right on, the only problem I had was the spray can nozzles, 2 of them were bad and I had to use ones from the other for them to work. I had to waste some of the paint to flush the other color out before using the new one.

Date of experience: January 24, 2025
Michigan
1 review
0 helpful votes
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Better then the OEM touch up bottle
February 3, 2025

Easy to use and fast.
Could not wait weeks for the OEM paint.
Gets the areas filled with paint and looks good enough for daily driver.

Date of experience: February 14, 2025
Washington
1 review
0 helpful votes
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Worked out good
February 3, 2025

Used it on a 1981 trans am primer it sanded it finished coated it wet sanded it cleared it it was in the t top area looked great WOULD USE IT AGAIN

Date of experience: January 2, 2025
California
3 reviews
0 helpful votes
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Never any issues
February 3, 2025
Updated review

Repeat customer, have always been satisfied with the product and delivery time.

Date of experience: February 13, 2025

Simple
August 13, 2024
Previous review

Very simple to order, and a perfect color match,
Looks a lot better

Date of experience: August 2, 2024
New Mexico
1 review
0 helpful votes
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Haven't had time to use it
February 3, 2025

Been too cold but the they stay on top of correspondence; good customer service

Date of experience: January 23, 2025
Wisconsin
1 review
0 helpful votes
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Very easily navigated site. Products came quickly, as ordered. Great service.

Date of experience: February 13, 2025
California
1 review
0 helpful votes
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Great paint, but incorrect clearcoat
February 2, 2025

I give this 4 out of 5 stars because the paint is very close to if not an exact color match. However, the clearcoat did not match the gloss of my car, so I had to buy a different one. Paint was straightforward to work with and the finished product turned out great!

Date of experience: January 23, 2025
Canada
1 review
0 helpful votes
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Fast delivery
February 2, 2025

Perfect fast shipping good product color match perfect. Thanks

Date of experience: January 23, 2025
California
1 review
0 helpful votes
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Color was a perfect match
February 2, 2025

I have a 2012 Fiat, color I ordered was perfect, it went on easily with no drips.

Date of experience: January 23, 2025
Colorado
1 review
0 helpful votes
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Easy to purchase, the company provides excellent guidance on how to use their product and mistakes to avoid. Looking forward to removing my car's blemishes.

Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
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Disappointed with paint match
February 1, 2025

Since no phone number is available, I found it difficult to confirm the accuracy of one of my paint selections. It would have been so much easier to speak with a real live person.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Fast Service
January 31, 2025

Have not tried the product yet but service and communication was good

Date of experience: January 21, 2025
Texas
1 review
0 helpful votes
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Great service! Thank you!
January 31, 2025

Perfect! Great service. Kept well informed during the entire process. Color match was spot on. Thank you.

Date of experience: January 21, 2025