On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great job, definitely filled it in, don't think any will ever notice the scratch after I buff and polish
Great experience ordering from PaintScratch. I ordered black paint for my 2020 Blazer that had minor paint chips. My order arrived very quickly and i am very happy with the way the paint looks. Would definitely recommend ordering from them.
Easy to navigate and find what i wanted plus it's American owned company.
Everything is great except the color and missing an item from the order. Filled out form. Reached out to customer service with pictures and was sent to fill out form. No response. Should have a way to add pictures so customer service can see the issue.
Easy to use the paint pens. Color match was perfect.!
My paint color did not match pretty much at all. I had requested a silver turquoise poly and it came to me in a straight silver color. No turquoise whatsoever. It's a color from 1964 so I guess it's just not possible to match.
Paint was a perfect match for 1974 Camaro both the spray and the pen. Will definitely order from you again. Thanks
Good. Things are good. I have no questions or problems. I appreciate the fact that you guys want me to fill out 50 words but it's annoying that I have to do that.
Two Dodge colors and a Volvo color. None match. Hiring blind people is an honorable thing to do but not in a company that matches paint.
Very responsive service, shipped within days of order. Will order again
Got my product. Haven't used it yet. Looks like it will be the perfect color match!
Paint was near perfect match to my 21 year old motorhome, wife was happy with the paint. I think that you did an excellent job.
Order the paint with no problems, as long as it matches the spay can paint I will be a happy customer
I kept on tracking the delivery and every day the message was how many hundreds of orders are ahead of mine to even be picked up.
For an online business, warehousing must be organized to have a very expedite picking process, which I found not efficient in this case.
I ordered the paint because the Diamond Shield on my motorhome will be replaced in July and some paint touchup may be needed.
The paint was a perfect match. Excellent customer service.
Excellent product. I was able to get touch up paint for my wheels, that I couldn't find anywhere else. Quick shipping!
Thanks!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members