Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of PaintScratch

PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
How would you rate PaintScratch?
grey stargrey stargrey stargrey stargrey star

PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
459
This company responds to reviews on average within 0 days

Instant Feedback

7,812 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Jeff M.
Unfollow Jeff M.
Share Review
Report Review

Wrong color on one sample
May 20, 2025

Ordered three sample for a Winnebago and provided the paint numbers. Two were fine but the third was way too dark.

Date of experience: May 10, 2025
Washington
1 review
0 helpful votes
Follow Richard H.
Unfollow Richard H.
Share Review
Report Review

Received paint
May 20, 2025

Very easy to order paint. The paint match was perfect! Will definitely use paint scratch again.

Date of experience: May 10, 2025
Florida
1 review
0 helpful votes
Follow Peter B.
Unfollow Peter B.
Share Review
Report Review

The color I ordered was ice green what I got was dark gray not even close to my color.

Date of experience: May 10, 2025
Virginia
1 review
0 helpful votes
Follow Timothy M.
Unfollow Timothy M.
Share Review
Report Review

Paint
May 19, 2025

Paint matches very well no issues, and o have tried others. If I need any more paint I will use this company

Date of experience: May 9, 2025
Florida
1 review
0 helpful votes
Follow Vincent P.
Unfollow Vincent P.
Share Review
Report Review

Awesome... again!
May 19, 2025
Updated review

I have purchased multiple producs from paintscratch and never been disappointed. They even delivered on time during the pandemic! I've recommended them to friends as well.

Date of experience: May 9, 2025

Repeat customer...
April 28, 2025
Previous review

Repeat customer... awesome products making my car look the best always!

Date of experience: April 18, 2025
New York
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

Satisfied
May 19, 2025

My order was lost in the shuffle through the office and not placed but was handled promptly after a phone call

Date of experience: May 9, 2025
Washington
1 review
0 helpful votes
Follow Keith S.
Unfollow Keith S.
Share Review
Report Review

Great match!
May 19, 2025

I was surprised at how well they matched my 67 Mustang paint color. In addition, they made my color in a single stage version. It worked perfectly. I plan on using them again for any future projects.

Date of experience: May 8, 2025
New York
1 review
0 helpful votes
Follow Greg M.
Unfollow Greg M.
Share Review
Report Review

Lund boat
May 19, 2025
Updated review

Great experience. Perfect match to the color of my boat. Job well done!

Date of experience: May 8, 2025

Easy to find my paint match for my boat
April 25, 2025
Previous review

Easy to find my paint match for my boat

Date of experience: April 14, 2025
Arizona
1 review
0 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

Could have been a five star very easily..
May 18, 2025
Updated review

As a long time customer I would say a phone number and someone to talk with during business hours goes a long way instead of the email process of communication only that took longer than i expected for a response back... You asked so just my two cents... Other than that the product was a dead match this time unlike the last time the light pewter color for my 82 Lincoln you mixed up was not even close, And yes the car is low mile survivor with excellent original non faded paint. That was a disappointment

Date of experience: April 28, 2025

This will be the third time i used paint scratch on...
May 30, 2024
Previous review

This will be the third time i used paint scratch on older cars and it's always a close match

Date of experience: May 20, 2024
North Dakota
1 review
0 helpful votes
Follow Shawna O.
Unfollow Shawna O.
Share Review
Report Review

Slow shipping but amazing communication
May 18, 2025
Updated review

The order took a little longer than expected, but communication with support was amazing.

Date of experience: May 8, 2025

Very easy to find paint color and order!
April 26, 2025
Previous review

Very easy to find paint color and order! I hope it is just as easy to fix the scratch!

Date of experience: April 16, 2025
Iowa
1 review
0 helpful votes
Follow Peggy M.
Unfollow Peggy M.
Share Review
Report Review

Fast delivery
May 18, 2025

We bought a used RV that needs some rock chips touched up. We were happy to find a company that could match our paint colors!

Date of experience: May 8, 2025
Indiana
1 review
0 helpful votes
Follow Yury Z.
Unfollow Yury Z.
Share Review
Report Review

Very good product, like it
May 18, 2025

Recommend if you are going to fix small scratches on your car

Date of experience: May 8, 2025
Texas
1 review
0 helpful votes
Follow WilliamKaren R.
Unfollow WilliamKaren R.
Share Review
Report Review

Great match
May 18, 2025
Updated review

Easy to order, track and receive, great match, decent pricing

Date of experience: May 8, 2025

Exact match, great experience
February 6, 2025
Previous review

Came quickly, exact match, no issues, instructions included. Great follow up too.

Date of experience: January 27, 2025
Texas
1 review
0 helpful votes
Follow Tom I.
Unfollow Tom I.
Share Review
Report Review

Another online grift
May 18, 2025

Product quality is poor. Did not match my car paint. Not even close. Difficult-if not awkward to apply. I don't remember being taken advantage of like this since walking the midway at a state fair as a child. Buyers Remorse.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
Follow Peter H.
Unfollow Peter H.
Share Review
Report Review

Great Paint Match
May 17, 2025

I received product in a very timely manner. Paint match was spot on. I am very satisfied. Is there any way I can order a pint of same paint and if so what would be the cost?

Date of experience: May 7, 2025
Arizona
1 review
0 helpful votes
Follow Kathy M.
Unfollow Kathy M.
Share Review
Report Review

On Castle Hill
May 17, 2025

The color did not match well, according to the professional detailer who worked on the car. Very disappointing.

Date of experience: May 7, 2025
Maryland
1 review
0 helpful votes
Follow Paul S.
Unfollow Paul S.
Share Review
Report Review

Ok by me
May 17, 2025
Updated review

Works just fine, a little darker then my car but ok for where I had to paint

Date of experience: May 7, 2025

It went Just Great
April 26, 2025
Previous review

It went Just Great

Date of experience: April 16, 2025
Pennsylvania
1 review
0 helpful votes
Follow Rick H.
Unfollow Rick H.
Share Review
Report Review

Perfect match
May 17, 2025

Order was more then satisfactory, shipping was a little longer then expected

Date of experience: May 6, 2025
Michigan
1 review
0 helpful votes
Follow David C.
Unfollow David C.
Share Review
Report Review

I would have given you five stars but...
May 17, 2025
Updated review

Your website keeps sending me crap I don't care about. I haven't used it yet.

Date of experience: May 6, 2025

Piece of cake
April 22, 2025
Previous review

Piece of cake. Great help on finding the official color.

Date of experience: April 12, 2025
Arizona
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

DO NOT BUY, NO CUSTOMER SERVICE
May 16, 2025

Purchased 2 cans of base paint for my 2000 Honda Civic. Received both cans, 1st can sprayed ok, 2nd can 1/4 or 1/2 way through lost compressed air. Due to 2nd can losing compressed air, it sputtered little paint specks over the 1st can coat. Had to re-primer so I could restart all over again. Contacted company through 3 different E-Mails. With each E-mails, company totally ignored my issue. Company stated they would send out a replacement can. Due to 2nd can was defective, I need to start all over and would still need 2 cans. Due to customer service inability to read E-mails, company just sent out one can. Just disputed charges on my Visa, one can is not going to doing anything for me. I even called twice, of course no response. Company just wants to sell, not stand behind their product.

Date of experience: May 6, 2025