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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,795 reviews

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New Jersey
1 review
0 helpful votes
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Color matched to a 1988 Toyota, which isn't trivial... Order arrived quickly via UPS without any issues.

Date of experience: May 19, 2025
North Carolina
1 review
0 helpful votes
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Good product, quick delivery
May 29, 2025

Exactly as expected. Perfect kit for minor paint touchups. Good color match, and arrived as promised.

Date of experience: May 18, 2025
Kansas
1 review
0 helpful votes
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A good experience
May 28, 2025

Good, shipping took a little longer than expected, but it arrived safely.

Date of experience: May 18, 2025
Missouri
1 review
0 helpful votes
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Perfect
May 28, 2025
Updated review

Color match was exact, very pleased with product.
I have nothing else to say, why ask?

Date of experience: May 17, 2025

Great
May 1, 2025
Previous review

Great. Went easy, got my item.

Date of experience: April 21, 2025
Massachusetts
1 review
0 helpful votes
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Received Order
May 28, 2025
Updated review

Ordering experience was good. The correct item was delivered when expected. I have not yet tried to see if it is a match.

Date of experience: May 18, 2025

The ordering process was easy
May 3, 2025
Previous review

The ordering process was easy.

Date of experience: April 23, 2025
Maine
1 review
0 helpful votes
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It took a bit longer to get the products than I had hoped but I understand that it probably has to be shipped by ground and I am very far away from the supplier. Regarding the product, the pearl base coat went on extremely well. Spray can nozzle assembly is much better than most. Very easy to get a uniform coat without sags or runs. 2K clearcoat also went on well. I was a novice with the blending solvent and had 4 legs to blend in, I had a few small runs in one area but they were easy to remove with 2000 and buffing compound. My advice to others is to be very careful with the blending solvent and don't overuse it. I would definitely buy from paint scratch again.

Date of experience: May 18, 2025
Georgia
1 review
0 helpful votes
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Not happy
May 28, 2025

Not happy with the quality of the paint, nor the shipping experience. The color match is not very good, coverage is poor, and its too difficult to get coverage while not getting accelerant on the part being painted.

Date of experience: May 18, 2025
Washington
1 review
0 helpful votes
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Very timely responding to questions and concerns. They were very helpful.

Date of experience: May 17, 2025
Pennsylvania
1 review
0 helpful votes
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Perfect match
May 27, 2025

Found online as dealer didn't have time to call me back. Ordered online and paint was perfect match. Shipping via USPS took longer than expected but all good.

Date of experience: May 17, 2025
Indiana
1 review
0 helpful votes
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Great product.
May 27, 2025

I am extremely happy with the paint I received. It's a perfect match and is easy to use. My only complaint about the experience was lack of communication after I placed my order. I got no confirmation and it wasn't until I complained several days later, that I received one. (And no, it wasn't in my junk mail.). After that, communication was fine and I do like the product.

Date of experience: May 17, 2025
Cyprus
1 review
0 helpful votes
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Ordered on 23rd of April. Tracking showed basically nothing for two weeks and then all the sudden showed up after 3 weeks. Paint is not as black as it needs to be, even after clear coat. Basically a waste of money and time. 2 stars because at least they sent me something I suppose.

Date of experience: May 16, 2025
Colorado
1 review
0 helpful votes
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Touch up painting on plastic bumper
May 26, 2025
Updated review

They took the time to verify the color needed and sent all the materials ordered. L just got the primer on, then finish paint. Thanks

Date of experience: May 16, 2025

Very helpful information and explaining How, Where and...
May 2, 2025
Previous review

Very helpful information and explaining How, Where and finding your car was easy. Keep your products in good quality and I will tell others thanks

Date of experience: April 22, 2025
Iowa
1 review
0 helpful votes
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Not great
May 26, 2025

My experience with the kit ordered was not great. The primer that was provided started spitting and sputtering out of the can on the first coat. I ordered a "tri-coat" system of Ford E9 paint. The "basecoat" started spitting and sputtering upon spraying the second coat which makes it damn near impossible to lay an even coat which is very important in a tri coat paint. The mid-coat seemed to lay fine. And had a similar experience with the 2k clear in a can. Spitting and sputtering. Probably won't recommend spray cans from them, although I've had good experience with the touchup options.

Date of experience: May 16, 2025
Wisconsin
1 review
0 helpful votes
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Great website and product.
May 26, 2025
Updated review

Ordered paint on April 25th, received May 16th. Paint match appears to be very good, price was very reasonable as well. Website was very well set up as well. Shipping was below standard, which prevented me from giving a five star rating.

Date of experience: May 16, 2025

So far so good, the color appears to be a direct match...
May 5, 2025
Previous review

So far so good, the color appears to be a direct match with my 2023 Lund Boat.

Date of experience: April 24, 2025
California
1 review
0 helpful votes
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Great products
May 26, 2025

Very happy, and great paint products, very easy to use and follow instructions

Date of experience: May 16, 2025
New York
1 review
0 helpful votes
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Excellent service and product.
May 26, 2025
Updated review

I was delighted to find a supplier for a unique paint color. I placed my order and the arrival date was perfect for my schedule. I will definitely use PaintScratch again.

Date of experience: May 16, 2025

A quick and easy solution to what could have been a...
May 5, 2025
Previous review

A quick and easy solution to what could have been a difficult and more expensive problem. Thank You!

Date of experience: April 25, 2025
Iowa
1 review
0 helpful votes
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Poor customer service
May 26, 2025

No phone calls, ridiculous and email took 20 tries to get sent. Response was be patient. SAD

Date of experience: May 15, 2025
California
1 review
0 helpful votes
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Took a while
May 25, 2025

I'm satisfied with the product. It works well. But I did take a little extra time to receive it. Just Transportation issues other than that high ranking

Date of experience: May 15, 2025
California
1 review
0 helpful votes
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Excellent Quality
May 25, 2025
Updated review

The on-line site was easy to use and allowed me to choose the exact paint for my vehicle with options for choice of brush, pen or spray. The product matched perfectly and was easy to use. The only drawback was that it took time to receive the order, which was acceptable since I did not need the product right away. I would recommend this vendor for auto paint.

Date of experience: May 15, 2025

Easy
May 1, 2025
Previous review

Easy. You have my color. Thank you.

Date of experience: April 21, 2025
California
1 review
0 helpful votes
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Satisfied customer
May 25, 2025

Fast service and a perfect paint match. Would recommend them to anyone looking for fast delivery and matching paint

Date of experience: May 14, 2025