On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Have not used it yet just wanted it to have, color matches perfectly!
This was a bit of a two-steps forward, one step back and then another two-steps forward. I sent the paint colors for my vehicle (from the paint sticker in the door frame), they added it to the website. When I ordered & paid for a touch-up kit I got an email informing me that they could not supply my paint color, that they had mistakenly added my color to the website.
The good news is they offered a suggested color that should be close and with my approval they changed my order to the "new" color.
Once the color availability was solved the paint kit showed up quickly.
When the weather warms up I will try the touchup kit.
They added my paint color to the website and it was easy & quick to order my touch-up paint.
Product arrived quickly, and the pai t is a perfect match. Now, on to a larger quantity!2
Great! Very good selection. Had exactly what I needed.
Good website. Was very happy with how easy it was to find the correct touch up paint that I needed for my car.
Paint always matches perfectly very easy to use and understand directions
It was helpful that they told me how many orders were ahead of mine, so I had a realistic expectation for shipping timeline
I own several classic cars and motorcycles. Paint scratch has the hard to find paints.
Love the instructions and the great product! Super Customer Support!
Easy ordering, was kept in the loop as the paint was mixed and shipped, fast delivery and exactly what my wife and I ordered. Her 53 Ford is looking better!
Nice to know automotive paint is available in a spray can, Thanks guys!
The paint did not match at all. The delivery took quite a while and now I'm out $50 and have a worthless touch up paint set.
Easy to order, easy to use and most import it was a match!
Very Straight Forward found what I needed.My Harley has a unique tricolor was able to get a touch up
Kit that worked well
Deluvery arrived quickly. Touch up paint match exceeded expectations. Covered damaged area flawlessly.
The color is perfect. The delivery time was longer than I would have expected, courtesy of USPS
Very easy to navigate the site. Found out exactly how to find my paint color and the ordering process was simple. Thanks!
Easy site to access and navigate. Comprehensive instructions/information to select appropriate products. Prices are about the same as other touch up paint providers on the internet but
They don't offer the same level of help in selecting everything you need for your job. PAINT SCRACH: Excellent in all respects.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members