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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
464
This company responds to reviews on average within 0 days

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7,852 reviews

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Arizona
1 review
0 helpful votes
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Falcon Restoration
March 13, 2023

The products and instructions for use are providing great paint restoration.

Date of experience: March 13, 2023
Ohio
1 review
0 helpful votes
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Got what I ordered
March 13, 2023

Got what I needed. Haven't used it yet, but it arrived in an acceptable timeframe. All good!

Date of experience: March 13, 2023
California
1 review
0 helpful votes
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Products great service not
April 12, 2023

Products were excellent but customer service non existent. Card was charged without email confirmation or tracking(nothing in junk mail folder either) I sent two emails asking what order status was and never heard a reply

Date of experience: March 13, 2023
Canada
1 review
0 helpful votes
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Quick and easy service
March 12, 2023

Easy to find the right paint. Easy to enter billing and mailing info.

Date of experience: March 12, 2023
Florida
1 review
0 helpful votes
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Very satisfied
March 11, 2023

I have used your products before. Great match every time

Date of experience: March 11, 2023
Florida
1 review
0 helpful votes
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RV Repair
March 11, 2023

Needed touch up paint for 2011 Bounder. Colors match... quick delivery

Date of experience: March 11, 2023
California
1 review
0 helpful votes
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I have a very rare color. Cosmos Silver. I ordered this before a year ago. Not only is it a close match to the original paint, but very close to the previous cans I ordered.

Date of experience: March 11, 2023
Georgia
3 reviews
0 helpful votes
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I thought the process to pick the color was very straightforward and was reassured that I was picking the correct color.

Date of experience: March 10, 2023
Michigan
1 review
0 helpful votes
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Easy
March 10, 2023

Just need to know if this is a water based paint or solvent.

Date of experience: March 10, 2023
California
1 review
0 helpful votes
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Very happy with Paint Scratch
March 9, 2023

Very reasonable prices, perfect match and quick turnaround. What more could you ask for?

Date of experience: March 9, 2023
Rhode Island
1 review
0 helpful votes
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Paint match
April 8, 2023

The transaction went well, but the color match is not usable in any form.
The color ordered was cream, by factory correct code, but the color supplied was closer to our white. I also applied the clear which was supposed to possibly darken the color, but the color was enhanced not darkened.
I when I ordered the paint, there were disclaimers as to the color match because of the age of the car, but my car is 100% original
Paint with no fading.
What should I expect and what should I do?
Thank you,
Barry

Date of experience: March 9, 2023
Maryland
1 review
0 helpful votes
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Learning To Paint a Car
March 8, 2023

Taking my time and so far so good.
Hoping to not have to do this again to
My car

Date of experience: March 7, 2023
Arizona
2 reviews
0 helpful votes
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Fast delivery
March 7, 2023

Easy enough to order. We will need to see how shipping goes.
Updated. Delivery was much quicker than expected.

Date of experience: March 7, 2023
Minnesota
1 review
0 helpful votes
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Tri-coat paint
March 7, 2023

The paint I received worked as stated, but I did not have enough to finish my project. So I am still waiting for another shipment.

Date of experience: March 7, 2023
Florida
1 review
0 helpful votes
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Audi s5 2019
March 7, 2023

Everything great! Quick and easy. Did not try the product yet though

Date of experience: March 7, 2023
Pennsylvania
1 review
0 helpful votes
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Hopefully the colors are good matches. I am using the one paint for interior surfaces, so I'm sure it will be close enough. If I get any paint for exterior I will use your color matching. Your website is great! Thanks

Date of experience: March 7, 2023
Texas
1 review
0 helpful votes
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Good paint, didn't match
April 6, 2023

Paint was easy to do but didn't match my car's color.

Date of experience: March 7, 2023
Wisconsin
1 review
0 helpful votes
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Thanks
March 7, 2023

Hello,
I worked in Aviation for many years and at that time you find quality and
Professional in the products we used, It had to be that why to insure safety. Just
Want to say, I got the package and the way you shipped the Paints were very
Professional, It said to me you really care about your products, Thanks again,
Have fun

Date of experience: March 6, 2023
Texas
1 review
0 helpful votes
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Orbit Grey
March 7, 2023

Top Notch product and service. Highly recommended!

Date of experience: March 6, 2023
Pennsylvania
1 review
0 helpful votes
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Easy peasy
March 5, 2023

Easy to get code, easy to order, and quick delivery, Thanks.

Date of experience: March 5, 2023