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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,802 reviews

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Kentucky
1 review
0 helpful votes
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Paint matches very well for an old Mopar color code.

Date of experience: May 20, 2023
Georgia
2 reviews
0 helpful votes
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Easy to find matching color. Help finding color included on site.

Date of experience: May 20, 2023
Massachusetts
2 reviews
0 helpful votes
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Excellent
May 20, 2023

Very nice website
I had no problems at all ordering the product

Date of experience: May 20, 2023
Iowa
1 review
0 helpful votes
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Easy to order
May 20, 2023

Website was easy to order and items shipped timely

Date of experience: May 20, 2023
Florida
1 review
0 helpful votes
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Tado
May 20, 2023

I have ordered touch up for my 1955 Chevy Regal Turq and India Ivory and it was a perfect match every time. Also i have ordered touch up and clear coat for my 2003 Desert Sky Blue Thunderbird and it too was a perfect match, even though you called it Robins Egg Blue.

Date of experience: May 19, 2023
New York
2 reviews
0 helpful votes
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Check your inventory
June 18, 2023

Gave me the wrong paint color, have yet to hear from customer service

Date of experience: May 19, 2023
South Carolina
1 review
0 helpful votes
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Terrible company to deal with
May 19, 2023

Received invoice #******* two ounce touch up paint and found it was a lighter color than my newly painted Ford Model A.
I have e-mailed through their web site instructions with no response.
In addition I have called several times only receiving a voice message that no one is available.
To me it seems this company does a good job shipping an order...and does a lousy job helping customers resolve a problem.
There are other companies similar to them and I would consider other companies.

Date of experience: May 19, 2023
Indiana
1 review
0 helpful votes
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Perfect Match
May 19, 2023

So far the touch up paints have matched up really closely. Thank You

Date of experience: May 19, 2023
Colorado
2 reviews
0 helpful votes
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Paint code ford Y.O.
May 18, 2023
Updated review

Arrived in good condition. Paint went on very well and matched perfectly.

Date of experience: May 18, 2023

5 star if arrives undamaged
May 4, 2023
Previous review

5 star if arrives undamaged.

Date of experience: May 4, 2023
South Carolina
1 review
0 helpful votes
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Great company
May 18, 2023

Had just what I was looking for. Great service and timely delivery

Date of experience: May 18, 2023
South Carolina
1 review
0 helpful votes
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Exact match
June 17, 2023

Great the delivery was a little late but that might be on me I didn't check to see if I had other shipping options

Date of experience: May 18, 2023
Pennsylvania
1 review
0 helpful votes
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Touch Paint Jeep Renagade
May 18, 2023

Touch-up paint arrived in a timely manner. Paint match was perfect. However, end of touch-up pen was a it large, could have been a bit thinner (smaller). Also, felt end can fall out easily. Also, if not held up right, paint will drip out of the end. Retired US Air Force, Corrosion Control (Paint Shop) over 20 yrs painting aircraft and support equipment.

Date of experience: May 18, 2023
Florida
1 review
0 helpful votes
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Promt Service
May 16, 2023

Highly recommend Paint Scratch. Easy to find paint using proper paint codes

Date of experience: May 16, 2023
California
1 review
0 helpful votes
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Prompt response
May 16, 2023

Fast and easy website to use. Items arrived quickly.

Date of experience: May 15, 2023
Kentucky
1 review
0 helpful votes
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May 16, 2023

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Date of experience: May 15, 2023
California
1 review
0 helpful votes
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Wrong paint sent
June 14, 2023

Ordered sable brown metallic and received cans labeled with sable brown metallic, but all have WHITE paint in them, not brown. They were obviously mislabeled. Please contact me so we can fix the issue. Thank you.

Date of experience: May 15, 2023
New Jersey
1 review
0 helpful votes
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Quick and easy
May 15, 2023

It was a streamlined ordering process with a very quick response in address correction. Very happy!

Date of experience: May 15, 2023
Minnesota
2 reviews
0 helpful votes
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Great Videos to Assist
May 15, 2023

The videos were extremely helpful for learning the paint scratch repair process.

Date of experience: May 15, 2023
Pennsylvania
1 review
0 helpful votes
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Well Satisfied
May 15, 2023

My paint came in a reasonable time. Paint color matched the original color.

Date of experience: May 14, 2023
Colorado
1 review
0 helpful votes
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Return not accepted
June 13, 2023

Although I no longer needed my paint, I was not allowed to return it.

Date of experience: May 14, 2023