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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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Arkansas
1 review
0 helpful votes
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Bottle top
July 27, 2023

I thought the shipping was a little high. I sprayed on the white patch and it looks good. When the package arrived, the nozzle on the Empire B

Date of experience: July 27, 2023
California
1 review
0 helpful votes
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Color matching
August 26, 2023

Color code was very much off to the color I ordered

Date of experience: July 27, 2023
Florida
1 review
0 helpful votes
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Timely order fulfillment
July 26, 2023

Every company should reliably fill orders like this!

Date of experience: July 26, 2023
Georgia
1 review
0 helpful votes
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81 VW Westy
July 26, 2023

Easy to order and understand. I am not very good with paints but the results were good. I think for my next task with the product I will take more time and follow instructions closer and expect even better results.
Thx a million

Date of experience: July 26, 2023
Michigan
1 review
0 helpful votes
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Great
July 25, 2023

Very easy to find what I'm looking for
Was easy to find my paint color

Date of experience: July 25, 2023
South Dakota
2 reviews
0 helpful votes
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Product as promised
July 25, 2023

Good, the tubes seemed to be ok, I have not yet applied it but will in the next couple of days..

Date of experience: July 25, 2023
New York
1 review
0 helpful votes
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Thank you
July 25, 2023

As a returning customer, I am supremely grateful for your company and providing accessibility to diy automotive paint repair. Thank you. Tutorials on techniques that work, featuring your products, are helpful, especially since blending the edges of metallic paints is tricky and there are numerous ways to approach problems.

Date of experience: July 25, 2023
New York
2 reviews
0 helpful votes
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Touch up paint
July 25, 2023

Paint color was near perfect match, needed to thin paint to properly get it to flow but other than that end result was acceptable

Date of experience: July 25, 2023
California
1 review
0 helpful votes
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Great Touch Up Paint Product
July 25, 2023

East to order process. Was able to find paint code if my sons bmw x1 M version then went I the website and ordered. Very happy with the product

Date of experience: July 25, 2023
California
1 review
0 helpful votes
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2016 Toyota Corolla
July 25, 2023

It did a good job.
Would you also have # 4T8, touchup paint for a 2010 Toyota Avalon? The part # is #*******T821. I need to order a set similar to what you sent me for the 2016 Corolla.

Date of experience: July 25, 2023
North Carolina
1 review
0 helpful votes
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Happy with product
July 25, 2023

Timely order processing and delivery. Paint a good color match

Date of experience: July 25, 2023
Massachusetts
1 review
0 helpful votes
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Good stuff
July 25, 2023
Updated review

I am satisfied with the product. The only downside is delivery - it is very slow. Other than that, all is good.
Thanks.

Date of experience: July 25, 2023

Website is not adopted for smartphones
August 6, 2023
Previous review

Website is not adopted for smartphones

Date of experience: July 6, 2023
Virginia
1 review
0 helpful votes
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Touch Up Paint Match
July 25, 2023

Product was as advertised and delivered on tim as promised. Quality looks good.

Date of experience: July 24, 2023
Minnesota
1 review
0 helpful votes
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No delivery after three weeks?
August 23, 2023

Have not seen our order and no tracking information after 3 weeks. Very disappointing

Date of experience: July 24, 2023
Arizona
1 review
0 helpful votes
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Instead of following the instructions for ordering (looking for the paint code on the driver's door panel), I eyeballed it and ordered the wrong color. Then next day, I realized my mistake. The company refunded my first purchase after I ordered the correct color and paid for it. I really appreciate their ability and willingness to make me happy even though it was my error!

Date of experience: July 24, 2023
Texas
1 review
0 helpful votes
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Satisfied
July 24, 2023

Paint color matched! Very happy customer here! They were the only place I could find that had my paint color.

Date of experience: July 24, 2023
California
1 review
0 helpful votes
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Slow shipping
August 23, 2023

The only thing was the company unless I missed it should have warned how slow shipping would be.
Now the product on the other hand was very good and matched perfectly which made up for the slow shipping.

Date of experience: July 24, 2023
Minnesota
2 reviews
0 helpful votes
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Prompt delivery and item I ordered is what I expected

Date of experience: July 23, 2023
Michigan
1 review
0 helpful votes
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Rear Tricoat
July 23, 2023

Ordered, delivered ok, not used any. Got it in case I have a chip.

Date of experience: July 23, 2023
Indiana
1 review
0 helpful votes
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Antique motorcycle
July 23, 2023

I would like to Wright a review after I use the paint. Painting will start this week

Date of experience: July 23, 2023