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Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
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Perfect match, affordable price, clear instructions.
Fast service, the color match was close. The paint showed up within a week.
All inclusive System. Easy website navigation. Correct product. Fair pricing. Everything worked. For my application and beat normal spray gun strategies "Hands Down! ".
I tried a number of times to get tracking information and the link kept "Saying try again later". From the date I got the notice it was shipped was 7-days until arrival. Because it has been cold, snowy, rainy I have not had a chance yet to compare the paint with the vehicle. Hopefully this week.
It was my first time purchasing from this site and I appreciated the guidance of the process to get the correct paint color and supplies to fix up the paint on my car.
PaintScratch has the paint that is hard to match for older vehicles.
I used the primer pen and dabbed the primer on from the included card. After pushing the nib/ felt tip down onto the card and a small pool of primer collected quickly.
Same for the paint pen, except it was much thicker and even after shaking the pen continuously, after 5 mins, it was hard to get to paint flowing out. Running out or drying? But the paint color was a spot on match!
I didn't bother with the clear coat. I'll compound it to smooth it out. Then wax.
I would like to know if this paint can be "rubbed out" to a higher gloss...?
Fast delivery at a fair price. You had the right product for my needs
Previous order were correct and I am sure this one will be too!
Thank you.
Even though the card user's address is different from the address to which the product was to be delivered. PaintScratch responded to the order very professional, sending information about hesitation and asking for order confirmation.
Luckily I found my color code for my 22 Yr QX4.
Match was right on.
Very thorough site. I liked the guide to ordering the right products
I ordered some paint for my car and it came. Shocking.
Did you mess up my address? I still did not receive my order.
Point fell out of pen paint flowed out like crazy. Nit happy and still didnt get to take care of scratches...
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.

