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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

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7,804 reviews

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Pennsylvania
1 review
0 helpful votes
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Very good product
March 31, 2024
Updated review

This is my second purchase and I am extremely satisfied

Date of experience: March 21, 2024

Perfect match
August 17, 2023
Previous review

I have a 20 year old Camry. It is hard to find paint in the stores near me. This worked out great. Thanks

Date of experience: August 17, 2023
Wisconsin
1 review
0 helpful votes
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Great paint
March 31, 2024

Quick and easy……………………………………………………………………………………………..

Date of experience: March 21, 2024
Washington
3 reviews
0 helpful votes
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Perfect match.
March 31, 2024

Better color match than O.E.M. And excellent follow through.

Date of experience: March 20, 2024
Tennessee
1 review
0 helpful votes
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Perfect match
March 30, 2024

Great product. Paint was a perfect match and would highly recommend.

Date of experience: March 20, 2024
California
1 review
0 helpful votes
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Great product
March 30, 2024

Paint match my vehicle perfectly
Will be buying more

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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Great products!
March 29, 2024

The paint scratch products are really great! I was able to freshen-up the look of my car. The only weird thing is how they MUST ship to the billing address on the credit card. This is fine, but I wish that was clear on the ordering page. Maybe just remove the shipping address part and put a line that all orders will ship to the billing address.

Date of experience: March 19, 2024
California
1 review
0 helpful votes
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Motorhome Touch Up
March 29, 2024

Ordered touch up paint for an Fleetwood Bounder and disappointed when I got my order confirmation stating that due to the age and the fact that they don't have color samples that the paint may not match. I spent allot of money to ensure a match and was surprised to see this message.

Date of experience: March 19, 2024
Ohio
1 review
0 helpful votes
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No chance to use yet but will contact if it does not match

Date of experience: March 19, 2024
Nevada
1 review
0 helpful votes
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Very easy to use. Already ordered paint previously and turned out to match great. This is the second time and the process was just as great. Again, the paint matched very well. Tha k you for what you guys do. More orders coming soon haha.

Date of experience: March 18, 2024

Quick and easy ordering
February 19, 2023
Previous review

Quick and easy ordering. And they actually have the paint for my hyundai Tiburon 2003 rally red.

Date of experience: February 19, 2023
Texas
1 review
0 helpful votes
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Extremly Poor Clear Coat Quality
March 28, 2024

I ordered primer, base and clear coat. All ready-to-spray. Primer and base are good. However the clear coat came out of the gun like spider web. Here is a video of the problem: https://www.youtube.com/watch?v=18a-xvwCcFM

The gun is fine and was properly cleaned before using. I sprayed it with the Upol clear coat without any issue.

I researched online and it seems the problem is associated with either the wrong harder added or too much harder added to their RTS clear coat.

Date of experience: March 18, 2024
Florida
2 reviews
0 helpful votes
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Great Service
March 28, 2024

Great service, paint was a great match, very satisfied with both services and product, will use again if needed.

Date of experience: March 18, 2024
Texas
1 review
0 helpful votes
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Perfect Match for my 1956 Chevy!
March 28, 2024

I am so pleased with the Twilight Turquoise paint match for my 1956 Chevy Bel Air! It looks like a perfect match! Thank you.

Date of experience: March 18, 2024
New Hampshire
1 review
0 helpful votes
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The website was easy to navigate, with clear instructions on how to find the paint code on my vehicle. It also provided a "check-the-box" list with the manufacturer's name for the color - and color icon samples - to help ensure I was ordering right color. Having the color name was a huge help, because I remembered it from when I bought the car, and it was way better than just the code.
I ordered the brush and bottle rather than the pen, because I find it easier to use because it gives more control. I received regular updates on the delivery. It arrived on-time in a heavy paper envelope, tightly wrapped and taped in multiple layers of plastic. The instruction card inside said to put a drop of paint on the back of the card to ensure the color match was correct. There was also contact information if I had any issues with the product.
The color match and consistency of the paint were perfect, and it applied without a hitch. It was a perfect color match when dry.
I highly recommend PaintScratch and their products.

Date of experience: March 18, 2024
California
1 review
0 helpful votes
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Review
March 28, 2024

Let's get this story straight… I'm not a painter, never have been. That being said this was a great product for the project I had. I have them the paint code and it was damn close to the 37 year old piece I was trying to match. Everything in the package I received was what I needed to do the job

Date of experience: March 18, 2024
Maryland
1 review
0 helpful votes
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Good experience
March 28, 2024

The color didn't match exactly but I read that it may not before I bought it. Not such a big deal it's only a few shades off. The finish is pretty good but that is all up to how well you prep and apply the paint. Overall, a bit pricey but can come out nice if you take your time.

Date of experience: March 18, 2024
Georgia
1 review
0 helpful votes
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Great product
March 28, 2024

Ease of finding what I was looking for. The color matched perfectly 👌

Date of experience: March 18, 2024
Oregon
1 review
0 helpful votes
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2002 Pontiac Trans am
March 28, 2024

I needed this touch up paint and they got it to me quickly. ( less then a week)
The color match was actually very good. I do recommend them and will be using them again.

Date of experience: March 17, 2024
New Jersey
1 review
0 helpful votes
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Paint
March 28, 2024
Updated review

Very easy to order great customer service and ease of delivery

Date of experience: March 17, 2024

62 Pontiac Paint
September 23, 2022
Previous review

I received the paint. Have not used it yet ty it arrived last thursday

Date of experience: September 23, 2022
Tennessee
1 review
0 helpful votes
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Prompt and Speedy delivery. Paint matched very good.

Date of experience: March 17, 2024
Hawaii
1 review
0 helpful votes
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Highly recommended
March 27, 2024
Updated review

I've been using your products for a couple of years now and the colors always match! I'm a happy customer and will stay with your company for my future needs.

Date of experience: March 17, 2024

Great product! Great service!
November 13, 2023
Previous review

I couldn't be happier with the Paint Scratch product. I originally purchased touch up kit for my motor home with has FOUR different paints and subsequent paint codes. EVERY paint color has matched perfectly. Recently did a bigger repair which required a rattle can of paint, it matched perfectly. Once clear-coated I couldn't be happier. I am going to perform another small job where I will be utilizing the clear coat blender. I'm looking forward to the result of that product. I will continue to be a fan of Paint Scratch and have already recommended this product to family and friends.

Date of experience: November 13, 2023