On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I am hoping the product is as good as the service!
Great Company to deal with. Color matches are usually spot on.
Always have had good luck dealing with you guys for the last decade. Thank you for mixing the base coat touch up thinner. Flows much better when touching up.
Thanks,
John V.
Thanks for your the expertise and product quality. You really guide me well and your videos and the information on your website allowed me to choose what I needed. Thank you.
You sent me 2 2023 Dodge touch ups and i only ordered 1, also I didn't receive my touch up paint for my 2013 Camaro.
I have ordered before from your paint company. Was the right paint for my vehicle
Website was easy to order from, has a good selection, and the delivery was right on time.
Everything went well with the order and delivery, actually came a bit sooner than expected.
Well done, good communication. Had to return most as didn't realize I couldn't check items as airline baggage (my bad). Easy, quick return
I love the products from this company. My go-to automotive paint supplier.
Even though the vehicle is a 1965 and the provided touchup color was blended to the 1965 recipe, the vehicle had been repainted a minimum of one time and possibly more. This allowed the most recent vehicle paint to be a very, very, very close match to the touchup provided. The color was right on and truly amazing.
Thank you.
I order daily from Paintscratch, everytime ive ordered ive never had any issues, paints packaged perfectly
I have a factory purchased Honda Accord and had purchased a scratch pen from this vendor about 6 years ago and was satisfied. But I recently purchased a small bottle of the same color (same code) and found that it did not exactly match the car this time.
Easy to order, color matched perfectly, don't layer it on even a little like I did, it darkens alot.
Been too cold but looking forward too using this product
Order was missing 1 item but promptly corrected! They shipped out missing item immediately!
Arrived in timely manner. Color matched great easy to use for small jobs
Not great. Wrong paint shipped. Bottle was marked correctly, however wrong color received. Instead of red, I received gold paint.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members