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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,819 reviews

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Montana
1 review
0 helpful votes
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Great so far!
May 28, 2024

Very easy to use site. Thanks. Haven't been able to use yet do to wet weather in Montana!

Date of experience: May 18, 2024
Michigan
1 review
0 helpful votes
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Timely.
May 28, 2024

As described, timely delivery. We'll ride again. My gratitude.

Date of experience: May 18, 2024
Tennessee
2 reviews
0 helpful votes
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Good overall
May 28, 2024

Paint color is perfect and works great. My only knock is the extremely slow shipping time. If the shipping was faster, I would have given five stars.

Date of experience: May 18, 2024
Georgia
1 review
0 helpful votes
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Have not matched product colors with my vehicles as of yet, but give a response later.

Date of experience: May 17, 2024
Arkansas
1 review
0 helpful votes
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Helped clear light scratches
May 27, 2024

Amazing quick experience once you have your paint code which site made it easy to search for

Date of experience: May 17, 2024
Minnesota
2 reviews
0 helpful votes
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Great color choices
May 27, 2024

I mean what the title said, if it weren't for the favt they have sp many color choice I probably wouldn't have been able to match a specific color on my current project.

Date of experience: May 17, 2024
Virginia
1 review
0 helpful votes
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Rating ordering ease only will advise more after receiving product

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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1965 Bahama Blue VW
May 26, 2024

Paint match was amazingly close for a 50 year old paint job….the old bug just got a lift, but more to do…

Date of experience: May 16, 2024
Georgia
1 review
0 helpful votes
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Had to spray at an excessive distance, and add numerous thin coats, to avoid runs and concentrated spots. Therefore the one can ordered covered a smaller than expected area.

Date of experience: May 16, 2024
Texas
1 review
0 helpful votes
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The color doesn't match at all, way too dark comparing it with original, not even closed

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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Very impressed with the service
May 25, 2024

Though I haven't used the paint yet, the sample on the cap looks like an exact match. I used another company who couldn't get the recipe close to a match. Very happy so far.

Date of experience: May 15, 2024
Texas
2 reviews
0 helpful votes
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Thanks again
May 25, 2024

Second car/color and again happy with experience. Paint matches well. Quality good.

Date of experience: May 14, 2024
Oregon
1 review
0 helpful votes
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Fast Delivery
May 24, 2024

My paint cans were made quickly and shipped quickly to me.

Date of experience: May 14, 2024
Michigan
1 review
0 helpful votes
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Ten
May 24, 2024

I have to save my judgement on application yet but otherwise the service was as they described it would be. If anything which with all the possibilities hard to do, would be able to ship quicker.

Date of experience: May 14, 2024
Illinois
1 review
0 helpful votes
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Perfect match
May 24, 2024

Paint was a perfect match on my 2021 Volkswagen Atlas

Date of experience: May 13, 2024
District of Columbia
1 review
0 helpful votes
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Processing and shipping
May 23, 2024
Updated review

The processing and shipping time is lengthy. However, the package did arrive within the promised timeframe.
The color was an excellent match.

Date of experience: May 13, 2024

Options were clearly explained
May 9, 2024
Previous review

Options were clearly explained.

Date of experience: April 29, 2024
Arizona
1 review
0 helpful votes
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Paint matches well
May 23, 2024

Ordered paint for my 2007 Lexus. Paint matched well. Kit is very complete

Date of experience: May 13, 2024
Pennsylvania
2 reviews
0 helpful votes
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Arrival of Order
May 23, 2024

So far; so good! There is sometimes a little bit of a wait for pain but it is worth it. Thank you.

Date of experience: May 12, 2024
Arizona
1 review
0 helpful votes
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Fast and Accurate
May 22, 2024

Ordered color match interior paint, arrived in reasonable time and matched perfectly

Date of experience: May 11, 2024
Georgia
1 review
0 helpful votes
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The items I ordered were delivered in a damaged envelope. Damaged by USPS.
One item of my order was missing. I contacted Paint Scratch and they are working with me to provide me the lost item.
Great Team to work with.

Although, may I suggest sending your products in boxes instead of manila mailer envelopes. Since USPS can destroy the envelopes.

Date of experience: May 11, 2024