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Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
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This site is very helpful for people who are interested in how to touch up scratches on their cars.
Repeat customer. Good product and great service. Had an issue with a base coat and they corrected quickly and easily.
Easy shopping, fast shipping. Very pleased with the product received.
I ordered the correct color provided color name and VIN
When I contacted customer support they told me I ordered the wrong color and that colors may not match on vehicles older than 1986. Well I have a 2008 and paint is not faded and is original factory color.
They also offered a whopping $2 discount to send out a color that clearly doesn't match.
I will not be ordering from them again. Customer support was not knowledgeable at all. They only have generic scripts they send out and don't bother to pay attention to the actual concern.
Great paint,,, great color match,,,,,,,,,,.,,,,,,,,,,,,,,.
Non arrival of product! Wrote I didn't get it. Ordered it 20 days ago. Nothing!
Everything went well except for this survey which demands a certain number of characters to get through.
I've used numerous paint markers and this one is trash. I need to constantly press the marker on a piece of paper to get any paint out, then use what's on the paper to touch up my car. The paint pulls the first coat off. You should fully refund me for my 2 orders as I'm completely and utterly unhappy with this product.
Paint performed as expected. Packaged well, in durable bottles and drop shipped from the provider in a bubble-ope with bottles in sealed bags to prevent accidental leaks. Shipping and status updates were a bit lackadaisical, as the follow up "shipped" email did not include the promised tracking info. However, my email inquiry was quickly replied to with tracking information.
I am pleased with the the way the package came and how fast it came!
The site was easy to manage and shipping was quick
Great experience, quick shipping. Good communication and instructions on how to use
Great product, the paint is a perfect match!
Thanks much.
Paint is a good match. We would have preferred the pen had a brush applicator. It is like a felt pen. It did an OK job.
We have ordered 2 different colors for 2 older cars and the matches were perfect. Highly recommend your products. Great customer service too!
Very easy to use site. Thanks. Haven't been able to use yet do to wet weather in Montana!
As described, timely delivery. We'll ride again. My gratitude.
Paint color is perfect and works great. My only knock is the extremely slow shipping time. If the shipping was faster, I would have given five stars.
Have not matched product colors with my vehicles as of yet, but give a response later.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members