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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,800 reviews

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New York
1 review
0 helpful votes
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Easy ordering
July 15, 2024

Delivery longer than expected. Have used the product before seems to match very well.

Date of experience: July 5, 2024
Switzerland
1 review
0 helpful votes
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Color match was excellent. However, the paint pen was defective and the tip fell out of the pen before i had a chance to use it. Shaking the pen caused the tip to eject. I was able to cut open the pen and use a small amount of the remaining paint with a brush. However, this was a mess and not worth it. If i order from this company again it will be another delivery device.

Date of experience: July 4, 2024
Pennsylvania
1 review
0 helpful votes
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Perfect match
July 14, 2024

Very easy to order, and easy to use, and very detailed and clear instructions.

Date of experience: July 4, 2024
Illinois
1 review
0 helpful votes
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Satisfaction guaranteed
July 14, 2024

Excellent! My paint is a good match and I can't say enough about your customer service! I had one can that did not have a shaker ball in it and it was replaced quickly at no charge. Thank you thank you thank you! I will be ordering more!

Date of experience: July 4, 2024
Hawaii
1 review
0 helpful votes
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Never Got My Order
July 14, 2024

After 2 weeks of paying and having it shipped I have not received the Order

PaintScratch attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 3, 2024
Arizona
1 review
0 helpful votes
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Paint looks great, spray can quantities are a little light...Have to reorder paint for additional cans needed to finish the job.

Date of experience: July 3, 2024
Washington
1 review
0 helpful votes
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TPO RV Roof touchup
July 13, 2024

All of the products worked as described. The paint was a little lighter than the paint that was on the vehicle, but because it is up by the roof, it really dioes not matter much.

Date of experience: July 3, 2024
New York
1 review
0 helpful votes
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Touch up paint
July 13, 2024

Color was very close to the color of the car, will order again, just took a little long to receive it, ty

Date of experience: July 3, 2024
Massachusetts
1 review
0 helpful votes
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Just what I needed for my car.
July 13, 2024

Easy to find color and get recommendation to add clear coat.

Date of experience: July 2, 2024
California
1 review
0 helpful votes
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Datsun small repair
July 13, 2024

My car already has had a few repairs in the area (rear corners) so the color is uneven. That said, the paint you sent matched well enough to most of the area and will look fine when finished. I ran out before I could get complete coverage over the repaired areas, so I ordered another can of paint. The paint was easy to use and looks like it will reach an acceptable finished state.

Date of experience: July 2, 2024
Oklahoma
1 review
0 helpful votes
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Great color match
July 12, 2024

I got my order fast and was kept informed of the status daily. The color was a very good match, the Ford dealer had offered a similar color but not the correct color. The cost was better than everywhere else. Good first time experience!

Date of experience: July 2, 2024
Nevada
1 review
0 helpful votes
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German Paint
July 12, 2024

I appreciated how quickly I received my paint order. Very reasonable price!

Date of experience: July 2, 2024
New York
1 review
0 helpful votes
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Great Paint Bad Pen
July 12, 2024

Received the pen and insert to the pen immediatly fell out and got paint all over the customers car and grill. PENS ARE OUTDATED AND NEED A BIG UPGRADE TO A BRUSH OR NEEDLE.

Date of experience: July 1, 2024
Massachusetts
1 review
0 helpful votes
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Satisfied
July 11, 2024
Updated review

They did what they said they would do, kept on schedule, paint is perfect.

Date of experience: July 1, 2024

Everything good
May 10, 2024
Previous review

Everything good. Easy to order with quick shipping.

Date of experience: April 30, 2024
New York
1 review
0 helpful votes
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Not even close!
July 11, 2024
Updated review

The color of the touch up paint wasn't even close to what I ordered. Since there is no refund on product, I'm not mailing it back until you get it right. I'll take the loss. I bought it from the dealer, which is what I should have done to start with.

PaintScratch attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2024

Will give rating when products are received
June 26, 2024
Previous review

Will give rating when products are received

Date of experience: June 15, 2024
North Carolina
1 review
1 helpful vote
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Excellent kit
July 11, 2024

I purchased a color-matched paint pen repair kit for a new vehicle that was keyed. Worked great!

I followed the video tutorials very closely.

Took my time, LOTS of coats and then several layers of clear coat.

The results are fantastic. I've sent the pictures to like five or six people, and no one can believe it.
I will upload the pictures here if I figure out how haha.

Date of experience: July 1, 2024
Nevada
1 review
0 helpful votes
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Five Stars - Perfect Match
July 11, 2024

Communication is great so you can track your delivery. All along the way they give assurance of a good experience. I had a big nick in my Audi R8, Dynamite Red. Perfect match - very satisfied.

Date of experience: June 30, 2024
New Hampshire
1 review
0 helpful votes
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All Good!
July 11, 2024

Very happy with the order. Price, color match, delivery… all good.

Date of experience: June 30, 2024
Texas
1 review
0 helpful votes
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Service Review
July 11, 2024

Website was very easy to use and found the products I was looking for.

Date of experience: June 30, 2024
New York
1 review
0 helpful votes
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Great customer service
July 11, 2024

I appreciate that after I placed my order, I received updates about my order preparation and shipping. My order arrived very quickly, and I was very happy to receive instructional tips about how to apply my paint.

Date of experience: June 30, 2024