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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,809 reviews

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Texas
1 review
0 helpful votes
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Great match
July 23, 2024

Fast and precise on color. Can trigger really helped with the laying of paint evenly. Color match is on point

Date of experience: July 12, 2024
Florida
1 review
0 helpful votes
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Perfect match
July 22, 2024

East to order. Perfect match. No problems! Thank you so much

Date of experience: July 12, 2024
New Jersey
1 review
0 helpful votes
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Paint
July 22, 2024

Paint was a perfect match on my 2015 jeep grand Cherokee, highly recommend their products

Date of experience: July 12, 2024
Canada
3 reviews
0 helpful votes
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Touch up Kit - Awesome!
July 22, 2024

Awesome always. A great way to do your own touch ups and so cost effective!

Date of experience: July 12, 2024
California
1 review
0 helpful votes
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Still a perfect match!
July 22, 2024

I have purchased from you in the past and I'm back for more! Despite the fact that my sierra 3500 is a 1997, the color is a perfect match.

Date of experience: July 12, 2024
Indiana
2 reviews
0 helpful votes
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Delivery
July 22, 2024

Ups changed my delivery date twice. It put hold on my project for a car show I was planning on.

PaintScratch attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 12, 2024
New Jersey
1 review
0 helpful votes
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Made a few mistakes. I waited for the paint to dry and then sanded the mistakes away with wetted 1500 sandpaper. I order more paint for another project.

Date of experience: July 11, 2024
Pennsylvania
3 reviews
0 helpful votes
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Quick and easy. Paint is almost a dead match to the color I needed. It's not super critical because it is only going on a model car. I only would suggest they use a cap system to differentiate between the lacquer thinned paint and the water based thinned paints.

Date of experience: July 11, 2024
Minnesota
1 review
0 helpful votes
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The color was PERFECT
July 21, 2024

This could not have been easier. The customer service was excellent. I highly recommend them

Date of experience: July 11, 2024
New York
1 review
0 helpful votes
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Touch up paint
July 20, 2024

The touch up arrived in good condition and is a perfect match

Date of experience: July 10, 2024
New Jersey
1 review
0 helpful votes
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IN PROCESS
July 20, 2024

I am a first time user of paint scratch hoping to repair a slight mishap when my wife hit my car backing out of the garage. My car was parked in the driveway. I will submit updated comments after the primer, paint and clearcoat are applied.

PaintScratch attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 10, 2024
Virginia
1 review
0 helpful votes
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2005 Lund Fisherman
July 20, 2024

Because my boat was older than 10 years old, no one could get me touch up paint for my boat. Found paint scratch on the Internet. They did a great job matching my paint for my boat.👍🏻🙂

Date of experience: July 10, 2024
Missouri
1 review
0 helpful votes
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Great experience
July 19, 2024

I felt confident buying the paint that it was going to match my vehicle based on their pain matching system. I appreciated the note that the clear coat will help create the best match as well!

Date of experience: July 9, 2024
Arizona
1 review
0 helpful votes
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Would highly recommend for RV paint. Needed it for touch ups.

Date of experience: July 9, 2024
Texas
1 review
0 helpful votes
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Great People
July 19, 2024

Good service. Web site has a few bugs but when contacting them I was able to get around the issues.

Date of experience: July 9, 2024
New York
1 review
0 helpful votes
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Arrived as ordered
July 19, 2024

Exact match and no issues. Used their paint before and had the sam good experience

Date of experience: July 9, 2024
Washington
1 review
0 helpful votes
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You made it easy
July 19, 2024

My experience was good have received the paint but have yet to try it

Date of experience: July 8, 2024
Illinois
1 review
0 helpful votes
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Not purchase from paint scratch
July 19, 2024

I tryed speaking to someone prior to my order and I emailed and I also left voice message. I put in order when I received. My paint can was totally a different color very disappointed.

PaintScratch attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2024
Ohio
2 reviews
0 helpful votes
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Perfect match
July 19, 2024

Easy directions, website easy to use. I would highly recommend PaintScratch

Date of experience: July 8, 2024
Florida
1 review
0 helpful votes
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Poor Customer Service
July 18, 2024

I ordered paint for my truck and received emailed said it was delivered but it never was. After back-and-forth email to the company the finally ship the product and email with a tracking number. I checked the tracking on it, and it said it was returned due to incorrect address. This company can't get anything done correctly.

PaintScratch attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2024