Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast and precise on color. Can trigger really helped with the laying of paint evenly. Color match is on point
East to order. Perfect match. No problems! Thank you so much
Awesome always. A great way to do your own touch ups and so cost effective!
I have purchased from you in the past and I'm back for more! Despite the fact that my sierra 3500 is a 1997, the color is a perfect match.
Ups changed my delivery date twice. It put hold on my project for a car show I was planning on.
Made a few mistakes. I waited for the paint to dry and then sanded the mistakes away with wetted 1500 sandpaper. I order more paint for another project.
Quick and easy. Paint is almost a dead match to the color I needed. It's not super critical because it is only going on a model car. I only would suggest they use a cap system to differentiate between the lacquer thinned paint and the water based thinned paints.
This could not have been easier. The customer service was excellent. I highly recommend them
I am a first time user of paint scratch hoping to repair a slight mishap when my wife hit my car backing out of the garage. My car was parked in the driveway. I will submit updated comments after the primer, paint and clearcoat are applied.
Because my boat was older than 10 years old, no one could get me touch up paint for my boat. Found paint scratch on the Internet. They did a great job matching my paint for my boat.👍🏻🙂
I felt confident buying the paint that it was going to match my vehicle based on their pain matching system. I appreciated the note that the clear coat will help create the best match as well!
Good service. Web site has a few bugs but when contacting them I was able to get around the issues.
Exact match and no issues. Used their paint before and had the sam good experience
My experience was good have received the paint but have yet to try it
I tryed speaking to someone prior to my order and I emailed and I also left voice message. I put in order when I received. My paint can was totally a different color very disappointed.
Easy directions, website easy to use. I would highly recommend PaintScratch
I ordered paint for my truck and received emailed said it was delivered but it never was. After back-and-forth email to the company the finally ship the product and email with a tracking number. I checked the tracking on it, and it said it was returned due to incorrect address. This company can't get anything done correctly.
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.

