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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

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7,796 reviews

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Massachusetts
1 review
0 helpful votes
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Great for the price
September 26, 2024

Great little kit, can't complain, I ran out of paint and will be ordering more. I just didn't want to waste the money without trying it out first.

Date of experience: September 16, 2024
Illinois
1 review
0 helpful votes
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Shipment Issue Quickly Resolved
September 26, 2024

There was an initial shipment issue, but was quickly and professionally resolved by PaintScratch. You can always judge the integrity of a company by the way they handle things when there is an issue.

This is my second order within a year with PaintScratch and would highly recommend this company.

Date of experience: September 16, 2024
Michigan
1 review
0 helpful votes
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Easy.
September 26, 2024

Color is spot on. Chili red! I previously ordered Caribbean Aqua and that was a perfect match as well.

Date of experience: September 16, 2024
Wisconsin
2 reviews
0 helpful votes
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Great selection easy to find everything I needed. I will order again when I paint some of my vintage vehicles. Motorcycles and autos.

Date of experience: September 15, 2024
Florida
1 review
0 helpful votes
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Perfect Match
September 25, 2024

Very easy to find my color, especially since I bought same color a few years ago. And you were right the metallic color does not match after staying in the bottle for a few years, I tried but not good. My fault. However my wife's white color (Porsche non Metallic white) that I bought from you stayed in bottle for a few years and is good as day one when I recently touched up her paint chips. All in all, great quality paint you produce. Thanks

Date of experience: September 15, 2024
California
1 review
0 helpful votes
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Paint Scratch
September 25, 2024

The paint match is very good The paint color is copper brown that was very hard to match, but came out very well.

Date of experience: September 15, 2024
California
1 review
0 helpful votes
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It was exactly what I was expecting
September 24, 2024

Not perfect but better than what I had before. Just needed a little more to finish up other parts of the car so I ordered more

Date of experience: September 14, 2024
Georgia
1 review
0 helpful votes
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Can't review yet
September 23, 2024

MB parts guy recomended you to me. This 2021 Sprinter paint is discontinued so lucky for me you can fill my order. Thanks!

Date of experience: September 13, 2024
Indiana
1 review
0 helpful votes
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Not happy
September 23, 2024

To early to judge my opinion the overcoat just didn't do its job right,. Looks very dull and sticks out like a sore thumb when light hits it.

Date of experience: September 13, 2024
South Carolina
2 reviews
0 helpful votes
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Great product
September 22, 2024

Bought spray can, everything went on smooth and looks great, follow the directions.

Date of experience: September 12, 2024
Colorado
1 review
0 helpful votes
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Match
September 22, 2024

Easy to find what I needed and have the codes that work. The web site is easy to navigate

Date of experience: September 12, 2024
Texas
2 reviews
0 helpful votes
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Totally Satisfied
September 21, 2024

I have dealt with PaintScratch for over 40 years and have ALWAYS been totally satisfied with their products and their customer support. They have consistently gone far above what could be expected to assure that my needs are met. They are the paradigm of paint replacement specialists.

Date of experience: September 11, 2024
Colorado
1 review
0 helpful votes
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Reorder
September 21, 2024
Updated review

Always easy to find factory paint codes and prompt delivery

Date of experience: September 11, 2024

Reorder
August 28, 2024
Previous review

As always fast shipping and quality product. Have used other companies products and not been as satisfied as with panitscratch

Date of experience: August 18, 2024
New York
2 reviews
0 helpful votes
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Perfect match
September 21, 2024

I have ordered for other vehicles in the past and was very satisfied. I need to touch up another vehicle.

Date of experience: September 11, 2024
Texas
2 reviews
0 helpful votes
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I ordered my order online and received status updates along the way. I received my order within 2 weeks of ordering. They communicated with me every step of the way as the processed my order and then when they went to make the make in their labs, all the way to shipment notifications. I highly recommend their services to anyone needing paint.

Date of experience: September 11, 2024
Tennessee
1 review
0 helpful votes
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Great Product!
September 21, 2024

Quick efficient selection and ordering process. Good quality paint and very close match to 23 year old paint.

Date of experience: September 11, 2024
New Mexico
1 review
0 helpful votes
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Great service and exact paint match!
September 21, 2024

Very easy process, shipping was quick! I would definitely use PaintScratch again.

Date of experience: September 10, 2024
Texas
2 reviews
0 helpful votes
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If you have the correct information, your website is a breeze to use.

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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Color didn't match exactly
September 21, 2024
Updated review

It arrived fast but was expensive at least i covered the scratches

Date of experience: September 10, 2024

Looks professional and made the paint
September 3, 2024
Previous review

Looks professional and made the paint

Date of experience: August 24, 2024
Virginia
1 review
0 helpful votes
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.
September 20, 2024
Updated review

2nd order; first 2 cans worked great and color is good considering I'm trying to get close to 52 year old paint.

Date of experience: September 10, 2024

First time buyer
August 25, 2024
Previous review

Working on a classic car and wanted to at a minimum be able to paint inside door jambs/fenders. So far the test area is going to be spot on...and this is for a 1972 Chevelle Gold color #53 Placer Gold, I was certainly concerned regarding a gold metallic. But it appears spot on. Maybe ordering more. UPS was slow...took over a week but I think that was due to weather conditions in the mid west.

Date of experience: August 14, 2024