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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,800 reviews

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Washington
1 review
0 helpful votes
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Slow shipping
October 2, 2024

Took a very long to to be prepared and several weeks in shipping.

Date of experience: September 22, 2024
California
1 review
0 helpful votes
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Great order to ship time
October 2, 2024
Updated review

2d experience wit Paint Scratch. It is disheartening to see a scratch in your brand new car but Paint Scratch puts the product you readily available

Date of experience: September 22, 2024

Great customer service
September 20, 2024
Previous review

Great customer service

Date of experience: September 10, 2024
Florida
1 review
0 helpful votes
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Very profesional company!
October 2, 2024

This is the third car I send for touch up paint. Always excellent service and matching color.

Date of experience: September 22, 2024
Florida
1 review
0 helpful votes
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Touch up pen
October 2, 2024

The pen worked great and matched my car paint exactly. Thank you

Date of experience: September 22, 2024
Illinois
1 review
0 helpful votes
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The color matched well
October 2, 2024

The color matched well and the instructions were easy to follow. All in all I was satisfied.

Date of experience: September 22, 2024
New York
1 review
0 helpful votes
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Touch up paint
October 2, 2024

Great product. Took awhile but, totally understandable, because paint has to be mixed exactly.

Date of experience: September 22, 2024
Ohio
1 review
0 helpful votes
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Paint
October 2, 2024

Color was perfect.
This is a pain in azz to complete and too much text

Date of experience: September 21, 2024
Missouri
1 review
0 helpful votes
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Very good match to Existing Paint
October 2, 2024

It was easy to make the order. I have ordered this same paint before and it matched very well.

Date of experience: September 21, 2024
Alaska
1 review
0 helpful votes
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Took awhile but I live in Alaska.
October 2, 2024

Had some trouble with changing the amounts of things I ordered.

Date of experience: September 21, 2024
Indiana
1 review
0 helpful votes
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Matches better than expecting
October 1, 2024

The paint color matched pretty well. It was a little lighter but my car is almost 20 years old and it didn't the trick for what I needed. I wish I would have ordered a second can because I ran out before I was completely don't but the coverage was really good.

Date of experience: September 21, 2024
California
1 review
0 helpful votes
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Great Product, Looks Great!
October 1, 2024

Easy to order and use, great experience! Will be back for sure!

Date of experience: September 21, 2024
Massachusetts
1 review
0 helpful votes
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Paint is a perfect match.
October 1, 2024
Updated review

Found the color to match my car. Easy to pick out. And the paint matched perfectly

Date of experience: September 21, 2024

Paint is a perfect match to my car
January 15, 2024
Previous review

Got what I needed to paint my new bumper. Perfect match to the car.

Date of experience: January 15, 2024
Ohio
1 review
0 helpful votes
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Ordered 2 of the 4 colors on my 2012 Phaeton motorhome. Tried to get the remaining 2 colors but was told they couldn't help. The 2 I got match perfect.

Date of experience: September 21, 2024
Connecticut
1 review
0 helpful votes
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Quick delivery
October 1, 2024

Good quality paint and extremely fast shipping time. Would order again.

Date of experience: September 20, 2024
California
1 review
0 helpful votes
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The paint matches
October 1, 2024

It was easy ordering the paint and using it after it arrived. I will definitely use PaintScratch again.

Date of experience: September 20, 2024
Illinois
2 reviews
0 helpful votes
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Best go to car paint
October 1, 2024

Both times ordering from this company has been a flawless paint match! The detailed process of the vehicles information is definitely reassuring and gives me confidence that I'm working with the best paint available on the web. Worth every penny!

Date of experience: September 20, 2024
Arizona
1 review
0 helpful votes
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Haven't tried it yet to see if it matches
September 30, 2024
Updated review

Fine, I've ordered paint before - it was close but not quite right. Trying this paint code.

Date of experience: September 20, 2024

Just fine, I've ordered paint before
September 9, 2024
Previous review

Just fine, I've ordered paint before - it was close but not quite right. Trying this paint code.

Date of experience: August 30, 2024
Illinois
1 review
0 helpful votes
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Not your fault
September 30, 2024

Paint didn't match, but no one can match a 1987 red Lund. I blended it, looks close enough now. Thanks. Purchase process was fine.

Date of experience: September 20, 2024
Texas
1 review
0 helpful votes
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Easy to order. I will see how it turns out upon the arrival of product.

Date of experience: September 20, 2024
California
2 reviews
0 helpful votes
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Touch up paint best resultshavent
September 30, 2024

Ease of website and very easy to navigate and find what was needed

Date of experience: September 20, 2024