Paint PlotReviews 334

I saw paint plot online and was excited to get something relaxing during this pandemic. They sent a message they had shipped fairly quickly and I was excited. Except it hadn't shipped. They claimed via messages that it was held up in customs from shipping from overseas. I got an update on the shipping today that it had JUST shipped from China. That means it won't be here until more than two months after ordering. Also, I went onto aliexpress and found the EXACT same paint by numbers at half the cost after I had already ordered. In fact, all of their "exclusive" designs are across multiple websites and all available on aliexpress. Drop the middle man and order straight from China at half the cost.

I ordered one on 4/1/20. It allegedly shipped 4/8 and the tracking number showed it in China awaiting shipping for weeks. I emailed asking why there was no movement and the person blamed it on the USPS and assured me it was on the way. I emailed on 5/2 to cancel the order because at this point, I'm not sure it's really coming. They replied that they couldn't cancel or refund but if I wanted to return it when I got it, they'd issue a refund. The day they replied, the tracking showed movement. It got to LA and has been there doing nothing for 7 days. It's been 6 weeks since I ordered... this is ridiculous.

I ordered my paint plot on april 21st and it's may 14th and it still hasn't even shipped. It is coming from China I believe and it's complete bull$#*! when they say they are a small family owned business... don't waste your time or money on them... they also like to price gouge! They won't tell you in the beginning that the frame will double the price until you're ready to check out and that $25 painting is costing you $43 out of nowhere. I get having to pay more but for a few pieces of wood... that seems a bit much... I'll be going top lowes to get the pieces to stretch the canvas over... at least I'm guessing that's what they mean by frame. They never tell you if it's to shape the canvas or go around the outside of it.

OK it's now May 12. I ordered a Paint Plot kit on April 26 for my daughter's birthday on May 8.
Obviously it didn't make her birthday and I still can't find a tracking number online.
Which can only lead me to believe that Paint Plot has basically stolen money from me and not shipped anything to me.
If only I had read the plethora of negative reviews for this company online before I placed the order.
You can be sure I will be reporting this company as well as posting bad reviews online.
What a scam. Paint Plot is scamming people and the owners should be ashamed of themselves.

I placed my order more than 6 weeks ago and I haven't received so much as a tracking number. They were, however, definitely very timely in charging my card. And filling my inbox with junk emails about how to use the product I haven't received. I've emailed Rebecca Tecson in customer support for status updates and first was told that my order was caught up in customs (note - this is NOT an American company, which isn't disclosed anywhere on their website). On my second follow up, weeks later, she just blew me off. When I asked for a refund she offered a promo code for another painting, which is laughable because I will never buy anything from this company again. And neither should you. You've been warned.

Super disappointed in my experience with paint plot, and wish I would have seen these reviews first. They list 5 stars deceivingly on their web page, when they have very few actually happy customers. My paint kits were delivered over a month after ordering, when they advertise 10-15 day shipping. They were meant as gifts, which was missed. Thus, I requested a return and refund. They refused to cover the return shipping when they were at fault for faulty advertising.

I would give this zero stars if I could. My order "shipped" on April 5th and has said "Shipment Information Received" since then- no movement. Two of my friends ordered same day and are having the same problem. Here are my big issues:

-Ships from China, NOT AUSTRALIA. It's a scam, not a family business. Unless the family business is scamming.
-Be aware they own another scam site called Unique Paints- same issues with them!
-They refuse to refund me after asking 3 times
-They delete all questions and negative feedback off Facebook and Instagram
-Reviews on the site are fake

I am filing a credit card dispute. This is a complete scam and their customer service is pathetic.

I ordered their "buy 3, get 1 free" package, which was over $100. Nothing indicated on the order that the shipment would be arriving internationally. However, the next day, I received an email that stated my package would arrive in 5-15 business days. I immediately was contacted by the company, requesting to cancel my order, as that shipping time was much too long. They stated they could not cancel my order because it was already shipped, and they gave me a tracking number. Eventually the package was marked as "delivered." When I examined the shipping information, it turns out the package was delivered to a completely different state. Either they gave me a fraudulent number for someone else's shipment, or they labeled the package incorrectly and sent it to someone else. In any event, it has been a month now, and I have not yet received anything from this company. I am currently attempting to get a refund from my credit card company for this scam.

I wish that I could give a review of the product, but I can't do that. I ordered two paint by numbers on March 27th. It is now April 16th and there have been no updates. They "shipped" my package on April 1st, and the tracking info hasn't been updated since. The website claims it takes anywhere from 5-15 business days to ship to the US. It has been 12 so far and there have been 0 updates on information. I have said that I will give them the full 15 days before calling and asking why it still isn't here. With the tracking info it also looks like it is being shipped to the wrong location. I've called and sent several emails regarding this for them to return it almost 2 full days later. They claim to have fixed the issue, but it's hard to tell at this point since there are no updates with the tracking info. And all the while I've been waiting for some good news on my package, I've been getting emails from the company telling me about the deals they have and "30% off your next purchase". I will never be purchasing from this company ever again. I am two days away from calling them to cancel my order and to demand for my money back so that I can purchase from a more reliable company. Unless you feel like waiting a ridiculously long amount of time for their products DO NOT ORDER FROM THEM! Unless this company can actually meet their shipping time frame, I will never, ever recommend this company to anyone!