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Overstock.com Reviews Summary
Overstock's reputation is significantly marred by customer dissatisfaction, particularly regarding its customer service and return policies. Many customers report frustrations with delayed deliveries, inadequate support, and challenges in processing returns or exchanges. Issues with product quality, such as receiving damaged or misrepresented items, further exacerbate negative sentiments. Conversely, some customers appreciate the variety of products and find value in the selection offered. However, the prevalent concerns about service inefficiencies and lack of accountability overshadow these positives, leading to a general sentiment of caution among potential buyers.
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I purchased items over the phone from Overstock and within 24 hours my account had been compromised. Thankfully, my bank caught the unauthorized transactions quickly and my account was restored. I haven't purchased from Overstock since!
My very first purchase with overstock was a leather couch I was so excited for. I reached out to customer support because I wanted to make sure it was delivered while I was home. That turned into "oops the carrier sent you the wrong tracking number, can't locate your order and now it's no longer in stock". On top of it, I was offered nothing for the inconvenience, just a "I'll get you added back to the wait list". That was the absolute least they could do. I'm now at a new apartment with nothing to sit on except stewing in anger with Overstock. Their disorganization is appalling and lack of resolution for a first time customer.
I have had great luck finding cherry tables with screw on legs, a desk that has the right surface for organizing, and I will buy from them again.
Easy to use, shipping is reasonable, never really had problems with this website.
My wife tried to make a purchased about 4 weeks prior to Xmas, they told her the item was in stock and charged her card. Two days before xmas, they sent and email that basically said "oops, we were wrong, not in stock. Here's a 5.00 credit for the inconvenience.
Not a happy wife...
I have ordered a few items for Overstock over the past couple of years - they usually arrived rather quickly - I only had one bad experience when the wrong color was sent, but the return process was quick and painless - great customer service!
I have ordered from Overstock a few times and never had a problem with them. I say: Go ahead and order from them and you will get hooked on this site!
No matter what you are looking for Overstock has it. They range from high end items to more affordable items. They always have sales too!
I purchased a bed from overstock and was so excited about how much I saved. I was ok with the possible month it took to receive it because I did it within enough time. After a week of purchase date I got an email stating that the bed was out of stock. It took them a week after purchase to inform me, I have family coming in from out of the country and bought the bed and the mattress for them. If I wanted to buy another bed it would not get to me on time. The coupon I used on the previous bed is now expired. I spoke to customer service to see if they would honor the coupon on a new bed purchase and upgrade my shipping since it was their fault and I got a big fat no. They actually used the words " For your information". Really who talks to customers like that who are upset. I really don't think my request was unreasonable.
I have purchased Kitchen equipment, personal grooming products, furniture, clothing, shoes and an Embroidery sewing machine at HUGE discounts. And I have found many unique items I would never find elsewhere. Club O membership is a plus.
Found a bird carrier I had been looking for on this this site for a lot less than anywhere else. Super fast shipping! Thanks Overstock- Becklee Niemchak In NC
I bought my first item, a bed frame from they and their price beat all others and delivery was fast.
I like overstock. It has been my go-to for home furnishings and pretty much anything I need. I ordered a desk from Overstock a couple months ago. It arrived quickly as promised. The furniture needed assembly, but easy to follow instructions made assembly a simple process. I would shop here again.
Services of overstock are very good. I am satisfied with its services.
I have had Very good experiences with Overstock. Even on the couple occasions I received something that didn't work, or wasn't what I expected, I had No problems getting a refund.
Happy with their customer service, their selection and masses of items. Just not always as good a price as other places.
I found so many things i needed and even more that i wanted
In my opinion, Overstock.com is a smaller version of Amazon.com. However, I cannot give it more than 3 stars because the selection is limited compared to Amazon and a few others and though the price are okay, there are plenty of places where you can find things cheaper. Still not a bad site though.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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