Overstock.comReviews 1,318

I jointed the Club O Rewards two years ago. It charged me next year without giving me any notice. I don't want be the member anymore and I canceled the membership. And then guess what? I couldn't use the rewards which I got from buying. It is about 30 bucks. I contacted with the service and was given a link of membership rules. I accepted I was too trust this company to read it carefully before. Now I felt I was fooled by this company and the stupid rules.

Edit: Customer serves spent two days resolving this. Finding a replacement dining set that met our needs and offering a substantial discount to meet my original purchase price...

I ordered a dining room table/chair set. My credit card was immediately charged (not pending or preauthorized, but posted) Three days later, when checking on the status of my order, I noticed it had been changed to a pair of chairs only. So I called in.

Many reps and supervisors later I get the bottom line that they made an error loading information on the web page and they would not honor the sale. The new price was nearly 3x as much. I could accept a refund, a 30% discount on the new price or apply my purchase funds to another product. That is not satisfactory. They should deliver the product we agreed upon.

As a wedding present my Mother in Law bought us a couch. We picked out the perfect couch on overstock.com and it stated it had shipped. I kept checking the shipping number to see if it was tracking and it wasn't. Two weeks later I finally contacted overstock about the issue they were very pleasant but unhelpful. A full week later I followed up they stated the tracking number was correct, and it was the carriers fault they hadn't responded. So finally I got sick of it and called to which they transferred me to the warehouse. The warehouse told me that the tracking number was wrong and they were currently trying to fix it. In the mean time I called the carrier to verify what they were saying had any truth to it, but behold the carrier had no information regarding the name, address, and shipping number. So I again contacted overstock demanding my money back considering there is a great chance that it was never shipped, but again completely unhelpful. You have been warned!

I ordered an outdoor sofa and the wrong color was delivered. I rejected the item on the spot and had the delivery guy take it back. It took days to get a response to my calls and emails to Overstock.com. More than two weeks later I still don't have an update on when the correct sofa will even leave their warehouse, let alone, when it will arrive. By the time the right sofa arrives, summer will be over. Of course, I have already paid for the sofa.

I purchased eight leather dining chairs from Overstock.com. In just two years, after normal light use, the chairs are peeling so badly on the seat that it is both alarming and embarrassing. I spent $2400 on the chairs and the website says they are leather. They are not leather. The website is misleading and will not help me rectify/repair/replace the defective chairs in anyway. They were expensive and I would not trust the products on Overstock. The descriptions are not accurate.