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Overstock's reputation is significantly marred by customer dissatisfaction, particularly regarding its customer service and return policies. Many customers report frustrations with delayed deliveries, inadequate support, and challenges in processing returns or exchanges. Issues with product quality, such as receiving damaged or misrepresented items, further exacerbate negative sentiments. Conversely, some customers appreciate the variety of products and find value in the selection offered. However, the prevalent concerns about service inefficiencies and lack of accountability overshadow these positives, leading to a general sentiment of caution among potential buyers.
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I 2 recommend this site cuz u really get good deals n t product it's like t pic n sometimes even better in person, they Carrie n impressive high guality 4 u home.
Things are not always overstock items but everything is good price. Always has coupon codes for 10 to 12% off. They have almost anything you can think of.
This is a hit or miss site. SOMETIMES you can find terrific bargains here! Shipping is quite good, and the prices, if you need the item, can be fabulous!
Gotta kiss a few frogs though, to find a prince.
Got a computer from overstock died after 34 days. Next time I purchase somewhere else
It used to be such a much better place to shop. It has gotten a bit expensive lately.
I really thought this company would be better. Ive known people to do business here. I will NEVER EVER! Deal with the place. They lied, I called in DHL delivery involved. They did. Went through a whole dealing with they. All to fight over a refund. Which still have not received. Then the idiots give me a gift card, SERIOUSLY! LOL! Why would I go back to the same crap they put me through. A suppose manager named Sammy spoke with me. Which I challenge that. Because she has no voice mail. First supposedly manager Ive ever spoke with that doesn't have a voice mail. I did contact the BBB. They are asking to try to work it out with Overstock.com. Honestly when I do. They are actually very rude. I m not a customer of theirs thankful for that. They think they are above people. That will come back o0f them. Very bad customer relations.
Overstock.com has always left me satisfied and saving the money that along with everybody I enjoy savings.
I swear, every time I give Overstock a chance, I'm always disappointed. I've learned my lesson, of course but the hard way. I've bought from them three times, and each time my item seems to vanish into the fourth dimension. How?
Save yourself unnecessary grief for some trivial trinket and get it from Amazon instead. Amazon never disappoints.
I expect their prices to be lower, but am often surprised and disappointed that the costs are the same and sometimes higher! It's true that I'll snag a bargainhere and there, but I wish it was more predictably value driven.
Have ordered two major items, a gas firepit that has never worked, and an office stool that came with no wheels. This place is more trouble than it's worth. Didn't save a dime.
Buy for years easy return easy refund always satisfied in 90% of the case
3 days order processing time, is it 2015 now or 1995? Huh
I have brought many times from this place. Everything from the description of the items to the delivery of them has been faultless.
I love all the quality items I have brought & everyone should have Overstock in their lives.
I used to shop at Overstock.com a few times a month. I stopped shopping there so often because in the past couple of years the site has changed significantly. The prices are usually not lower than many other comparable sites. They also changed the search engine, which I personally don't like as much as the old one... All in all, when I'm shopping, I do still price check their site, and end up getting items cheaper elsewhere, most of the time.
First it took the site 2 days to process my order and it was only after I contacted a Customer Service Rep (who was great). Order was in process for 3 days, shipped on day 5. Really, when getting express shipping?
Then, after one order I have received at least 10 plus emails from them. I have unsubscribed from their company at least 2 times and yet again this morning I have another email from them. Spam galore!
I am hoping the product I ordered was worth all this inconvenience if not I will definitely be contacting them again with my gripe!
I've shopped at Overstock many times. Most of the time the products here within a couple of days. There was only one time when something I ordered turned out to be oversold but that happens. Very nice customer service. Very easy company to shop with.
Very good site, make sure to sign up for the emails, 10-12% coupons sent regularly
Solid exchange policy. They don't charge shipping on exchanges or replacements. Safe place to shop. They provide good customer service.
Ordered a watch for wife birthday, later found out it was "Return" item due to packaging not original as well as a complaint note inside the manual.
Guess they only check the watch but never flip thru manual.
I have ordered a top from Overstock. It was cute, but the quality was not the best and it was small for the size. They buy a lot of their shipments from China, so that would explain some of the issues here.
Answer: Hey, I would be very careful. I have transacted with Overstock three times and I don't believe there is as much security in terms of guarantee as with Amazon. And, if you buy items fulfilled by Amazon (meaning the product ships from Amazon's warehouse) you are even more guaranteed. For example, I bought some dinner napkins from an Amazon seller, fulfilled by Amazon. They were not what they were supposed to be and Amazon issued me a credit immediately and scheduled UPS to pick up my item to return. I'm very confident that with Amazon you will get quality service and if the product is not as described or substandard you will be in better hands especially with Amazon fulfilled items. Overstock is just not up to par and I wouldn't purchase something like a medicated cream from Overstock until they get it together.
Answer: I used a credit card on Overstock when purchasing my bed. It was years ago, I still sleep on it. I had no problems using my credit card on Overstock
Answer: They send it back to Overstock, call or Email them for a refund
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