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Overstock.com

2.1

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Overstock.com Reviews Summary

Overstock's reputation is significantly marred by customer dissatisfaction, particularly regarding its customer service and return policies. Many customers report frustrations with delayed deliveries, inadequate support, and challenges in processing returns or exchanges. Issues with product quality, such as receiving damaged or misrepresented items, further exacerbate negative sentiments. Conversely, some customers appreciate the variety of products and find value in the selection offered. However, the prevalent concerns about service inefficiencies and lack of accountability overshadow these positives, leading to a general sentiment of caution among potential buyers.

This summary is generated by AI, based on text from customer reviews

service
187
value
168
shipping
175
returns
149
quality
151

We monitor reviews for authenticity

Virginia
5 reviews
2 helpful votes
Follow Francheska A.
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I 2 recommend this site cuz u really get good deals n t product it's like t pic n sometimes even better in person, they Carrie n impressive high guality 4 u home.

Date of experience: October 20, 2015
Switzerland
3 reviews
7 helpful votes
Follow JJ L.
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Things are not always overstock items but everything is good price. Always has coupon codes for 10 to 12% off. They have almost anything you can think of.

Date of experience: October 20, 2015
Michigan
7 reviews
14 helpful votes
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Sometimes!
October 20, 2015

This is a hit or miss site. SOMETIMES you can find terrific bargains here! Shipping is quite good, and the prices, if you need the item, can be fabulous!

Gotta kiss a few frogs though, to find a prince.

Date of experience: October 19, 2015
GB
11 reviews
4 helpful votes
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Not as described
October 15, 2015

Got a computer from overstock died after 34 days. Next time I purchase somewhere else

Date of experience: October 15, 2015
Mexico
40 reviews
74 helpful votes
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Was better
October 13, 2015

It used to be such a much better place to shop. It has gotten a bit expensive lately.

Date of experience: October 13, 2015
Virginia
1 review
2 helpful votes
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Ordering of cologne
October 12, 2015

I really thought this company would be better. Ive known people to do business here. I will NEVER EVER! Deal with the place. They lied, I called in DHL delivery involved. They did. Went through a whole dealing with they. All to fight over a refund. Which still have not received. Then the idiots give me a gift card, SERIOUSLY! LOL! Why would I go back to the same crap they put me through. A suppose manager named Sammy spoke with me. Which I challenge that. Because she has no voice mail. First supposedly manager Ive ever spoke with that doesn't have a voice mail. I did contact the BBB. They are asking to try to work it out with Overstock.com. Honestly when I do. They are actually very rude. I m not a customer of theirs thankful for that. They think they are above people. That will come back o0f them. Very bad customer relations.

Date of experience: October 12, 2015
New Jersey
4 reviews
11 helpful votes
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Never a bad experience
October 13, 2015

Overstock.com has always left me satisfied and saving the money that along with everybody I enjoy savings.

Date of experience: October 11, 2015
California
3 reviews
26 helpful votes
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I swear, every time I give Overstock a chance, I'm always disappointed. I've learned my lesson, of course but the hard way. I've bought from them three times, and each time my item seems to vanish into the fourth dimension. How?

Save yourself unnecessary grief for some trivial trinket and get it from Amazon instead. Amazon never disappoints.

Date of experience: October 11, 2015
California
26 reviews
23 helpful votes
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Hmmm... not sure.
October 12, 2015

I expect their prices to be lower, but am often surprised and disappointed that the costs are the same and sometimes higher! It's true that I'll snag a bargainhere and there, but I wish it was more predictably value driven.

Date of experience: October 10, 2015
Nebraska
1 review
3 helpful votes
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Not worth it!
October 10, 2015

Have ordered two major items, a gas firepit that has never worked, and an office stool that came with no wheels. This place is more trouble than it's worth. Didn't save a dime.

Date of experience: October 10, 2015
Florida
5 reviews
5 helpful votes
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Like very much
October 8, 2015

Buy for years easy return easy refund always satisfied in 90% of the case

Date of experience: October 8, 2015
Louisiana
20 reviews
5 helpful votes
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Average
October 5, 2015

3 days order processing time, is it 2015 now or 1995? Huh

Date of experience: October 5, 2015
GB
10 reviews
30 helpful votes
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I have brought many times from this place. Everything from the description of the items to the delivery of them has been faultless.

I love all the quality items I have brought & everyone should have Overstock in their lives.

Date of experience: October 4, 2015
Arizona
3 reviews
14 helpful votes
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They're just okay...
October 2, 2015

I used to shop at Overstock.com a few times a month. I stopped shopping there so often because in the past couple of years the site has changed significantly. The prices are usually not lower than many other comparable sites. They also changed the search engine, which I personally don't like as much as the old one... All in all, when I'm shopping, I do still price check their site, and end up getting items cheaper elsewhere, most of the time.

Date of experience: October 2, 2015
North Carolina
4 reviews
4 helpful votes
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Unhappy All around
October 1, 2015

First it took the site 2 days to process my order and it was only after I contacted a Customer Service Rep (who was great). Order was in process for 3 days, shipped on day 5. Really, when getting express shipping?
Then, after one order I have received at least 10 plus emails from them. I have unsubscribed from their company at least 2 times and yet again this morning I have another email from them. Spam galore!
I am hoping the product I ordered was worth all this inconvenience if not I will definitely be contacting them again with my gripe!

Date of experience: October 1, 2015
New York
4 reviews
17 helpful votes
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Interesting company
September 28, 2015

I've shopped at Overstock many times. Most of the time the products here within a couple of days. There was only one time when something I ordered turned out to be oversold but that happens. Very nice customer service. Very easy company to shop with.

Date of experience: September 27, 2015
California
2 reviews
1 helpful vote
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Mostly excellent!
September 26, 2015

Very good site, make sure to sign up for the emails, 10-12% coupons sent regularly

Date of experience: September 26, 2015
Switzerland
4 reviews
1 helpful vote
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Solid exchange policy
September 25, 2015

Solid exchange policy. They don't charge shipping on exchanges or replacements. Safe place to shop. They provide good customer service.

Date of experience: September 24, 2015
Australia
6 reviews
7 helpful votes
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Ordered a watch for wife birthday, later found out it was "Return" item due to packaging not original as well as a complaint note inside the manual.

Guess they only check the watch but never flip thru manual.

Date of experience: September 23, 2015
Maine
34 reviews
78 helpful votes
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Just okay
September 22, 2015

I have ordered a top from Overstock. It was cute, but the quality was not the best and it was small for the size. They buy a lot of their shipments from China, so that would explain some of the issues here.

Date of experience: September 22, 2015