Overstock.comReviews 1,318

Bought 2 tiffany lamps from them, one was fine the other was damaged. Called customer service, they were helpful said they were shipping replacement part. I was happy, I had bought new furniture and the lamps were for my end tables. Told Customer service (I will refer to them as CS) I was having friends come over end of the week as I was leaving the company for a year, I would be happy if it was here before company as I have talked about it to all of them and they are eager to see it. CS member says she will see that it is shipped quickly. I receive notification 3 days later that its delivered. Come home look everywhere for it, ask neighbor if they saw a package or it was delivered to wrong address... no one saw anything. Called CS they look into matter, find out it was delivered in MA and I live in PA. I get a bunch of I'm sorry what can I do to make this up to you... I say I want my lamp I am leaving in 5 days wont be back till next yr. Once again all promises made tracking id given 4 days pass and item has been marked for pick up waiting at warehouse for ups to pick up. I call as I am leaving the next morning. Again all the apologies and promises they will ship it asap and I tell CS I am leaving the country, its going to sit outside till summer 2016. They immediately give refund and say contact us when you get back. I tell them what guarantee the item will be in stock? Then I am left with one lamp and 2 end tables. I may as well throw the other one in the garbage or gift it to someone which is an expensive gift off course. CS keeps saying what do you want us to do we gave you a refund for one lamp. Since I am out of the country I told them to send replacement to in-laws house they will keep it for me till I return. 4 days have gone by, package is still in warehouse. Christmas will come sooner than the part for the lamp. CS is well trained with standard phrases to deescalate the situation, but I don't trust overstock. If you have a deadline to buy an item do not go with them. There is firstly no guarantee you will get an item in good condition, or on time.

I purchased a sofa mattress through Wal-Mart online. Overstock was the third party vender. The mattress that came to the house had no real labels to indicate what it was. It was to be 5 inch of memory foam. It was not memory foam at all. It was 4 inches not 5 inches. So I called overstock. The person on the phone was fine but I became more mad as he asked questions about the mattress. The mattress came sealed in a semi-clear plastic - I never opened it. The only generic tag indicated it was a product of Mexico. This tag was not new. It was worn and faded and wrinkly. I am not sure where the mattress came from but it could not have been new. So I could not take it back to Wal-Mart directly as it was a third party vendor - thanks Wal-Mart for making it real clear on your website (sarcastic). So to return it I have to get a box package it back up and take it to UPS. Overstock WOULD NOT do anything else for the mess up - more like switcharoo.

I had one of Chanel's iconic books on my wishlist forever. I kept shopping it and even tried checking it out at the library to see if it was something I would really want... only to discover AND INFORM THE LIBRARY, that their copy had been stolen. Then something came up at work that really made me "NEED" it so I went cyber shopping again for it and stumbled onto one of those sites that lists products at various prices and LO & BEHOLD, there it was at Overstock for $28.00 WAY less than the $75.00 price I kept finding it for. Needless to say, I ordered it immediately and it showed up within the promised delivery time. I have since added Overstock to my places to shop! THANK YOU OVERSTOCK! Who knew?

I ordered a large, heavy file cabinet from Overstock. The cabinet I received was smashed. It took a good bit of work to get them to try to get them to pick it up which never happened. They had me wait at my house for 1/2 day for a phantom company that never came to pick up the cabinet. Then they (manager Kandi, I also talked to manager Chase) suggested that I invite some friends over to carry it down my stairs or that I get a dolly and drag the very heavy cabinet down my stairs myself. I explained that I'm a senior and the cabinet was very heavy but they didn't care. I called at least 8 times and they made excuses, dragged their feet and worse, told me they were "helping" me by describing ways I could develop a hernia and handle their problem for them. After 6 weeks, I was finally able to take care of their problem myself. Horrible customer service. I've read similar situations online. Avoid Overstock.

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