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Ovago Reviews Summary
Ovago has a rating of 4.1 stars from 382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ovago most frequently mention good price and great deal. Ovago ranks 13th among Travel Agency sites.
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Such a great experience I've had! Exemplary service and convenience beyond compare.
Standard time to get rested and the reliability of the property is very well done
Dear Renz,
Thank you for your 5 star ratings! If you need any help, please feel free to reach out to us at anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
The agents were helpful and provided me a lot of options when I need to change my flight. Will surely recommend them.
Dear Riley,
Thank you for choosing us! We're thrilled to hear that our team was able to assist you with the exchange process. Should you require further support, please feel free to reach out to us. It was a pleasure serving you!
Faithfully yours,
Ovago
A few back and forth calls and the folks sent to me my exchanged ticket.
Dear Larissa,
Thank you for sharing your wonderful experience! We're delighted to know that exchange process was successfully. If you need anything or require further support, please feel free to contact us at anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
Easy to book. I called to check a few details about my flight and the support team was very helpful.
Dear Gabriela,
Thank you for sharing your thoughts with us. Should you require further assistance, please feel free to reach out to us at anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
We felt really cared for when booking with Ovago. Their customer service is attentive and proactive, and we had the best trip thanks to them.
Dear Eugenia,
Thank you for your amazing feedback! We truly value your business and we're glad to hear that you had a blast! If you need further support, just let us know. We'd be happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
Booked my first flight with them and they offer several options at affordable rates. Thank you for your help
Dear Riley,
Thank you for booking with us! We're glad that we're able to provide the most affordable rates for you. If you need further assistance, please feel free to reach out to us anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
I was amazing on how the agents assist their customers and provide best options.
Dear Michael,
Thank you for sharing your experience with us. Providing the most suitable option for our clients is our top priority. If you need additional support, please know that we're here for you 24/7. It was a pleasure serving you!
Faithfully yours,
Ovago
I booked my flight back in October. Three days ago I contacted Ovago to change my upcoming flight. Although the change was done in accordance with the airline rules, the team was quick to react and provided me the new itinerary I aimed to travel on.
Dear Olga,
Thank you for your amazing feedback! We're glad that the voluntary exchange was processed successfully. If you need further support, just let us know. We'd be happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
Had to call customer support regarding a change for my flight, it was done quickly and at a reasonable cost.
Dear Dana,
Thank you for your amazing feedback! We're glad that Remo was able to assist you with the exchange process. If you require further assistance, please feel free to contact us anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
I had to book a last-minute flight due to an unexpected change in plans, and I was honestly a bit stressed about it. I needed a ticket for a flight to Paris, and despite the short notice, the team was incredibly helpful. I received the confirmation really quickly, which was a huge relief.
Dear Emily,
Thank you booking with us! We're glad that we're able to set up your trip to Paris. We hope the entire stay will be absolutely wonderful. If you have any questions, please let us know. We're more than happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
I had a typo in my name and spoke with Rowan. He was very professional and quickly resolved my issue. I had to wait 24 hours for the new tickets, but that's completely acceptable since they had to contact the airline. Lena Müller from Köln.
Dear Lena,
Thank you for sharing your feedback! We're glad that Rowan was able to assist you with the name correction and resolved the issue. Should you need further support, please reach out to us. We'd be happy to help! It was a pleasure serving you!
Faithfully yours,
Ovago
I had both my flights rescheduled. And it was a scary situation. My travel with two elderly family members were spreadout b/w multiple days, with almost no way out. Then came 2 angels from Ovago and their leadership team - Vyastha & Candy. Who told me "Dont worry sir, we will try our best to sort this situation for you." I made several calls and there was a way to reach these superstars. Who did deliver for me and got me re-scheduled on a ticket that met our needs. Thank you from the bottom of my heart. We need people like you and a company like Ovago.
Dear Rince,
Thank you for your amazing feedback! We're delighted to know that we're able to assist you with the exchange or rebooking process. Please know that your kind words will be shared to the entire team. Should you require further support, do note hesitate to contact us anytime. We'd be happy to help!
It was a pleasure serving you!
Faithfully yours,
Ovago team
I saved $150 on the initial ticket price by buying my tickets through Ovago, and spent about 4 hours on the phone with both Alaska Airlines and Air New Zealand trying to deal with the problems created by buying my tickets through Ovago (frequent flyer number and TSA traveler number not entered, name input incorrectly, couldn't upgrade seats). I was never able to upgrade my seats because of purchasing tickets through Ovago; I will never buy tickets from a 3rd party seller again.
I purchased an international flight ticket on Ovago, without realizing that a "NONE" was added as my middle name in the e-ticket issued by Ovago when I have no middle name on my passport. This almost costed my boarding.
Please fix you website - when a passenger has no middle name, don't put "NONE" as a middle name
Dear Weidong,
Thank you for reaching out to us. Our records indicate that a reservation was made online for one passenger. We noted that you contacted us regarding a name correction on the day of travel, and you were advised to request the carrier to process the modification on their end.
Upon further review of the case, we found that during the online booking process, the word “none” was entered in the middle name field. Please note that the middle name field is optional, and if the passenger does not have a middle name, the field should be left empty.
We sincerely apologize for any inconvenience this may have caused and appreciate you sharing your feedback with us. We’re pleased to hear that the tickets were exchanged and reissued by the airline. Should you have any further questions, please feel free to contact us at any time.
Faithfully yours,
Ovago Team
I booked a flight with Ovago foreseeing a layover at JFK. After some days I was notified that the time for the layover was reduced by 1 hour and I deemed it was too risky to catch the connecting flight. I asked to rebook the in bound flight to an earlier one which was available. They kept promising that it would be confirmed within 24-48 hours. But nothing happened, nobody recontacted me, I had to call everyday to check status, having to re-explain everything to someone who would repeat the same story over and over.
Finally after 2 weeks and endless calls they wrote me that the flight could not be changed.
In summary: Ovago, never again
Dear Paolo R,
Thank you for reaching out to us. Based on the booking history, an involuntary schedule change initiated by the carrier occurred after the ticket was issued and confirmed. To address this, we submitted a request to the airline to change the first segment to an earlier flight. Unfortunately, this request was declined. According to the carrier, there is no need to process an exchange, as all flight segments are validated.
We certainly understand your frustration and sincerely apologize for the inconvenience this has caused. Rest assured, we are more than willing to assist you while adhering to the airline's guidelines. Should you have any questions, please do not hesitate to contact us at any time. We’d be happy to assist!
Faithfully yours,
Ovago Team
Flight was changed from an hour layover to 8 hour layover. Completely unacceptable and will not use Ovago again and probably not done writing reviews on this experience.
Dear Kelly,
Thank you for reaching out to us. According to our records, two reservations were made online. We noticed that both reservations have the same outbound flight; however, they have different return dates. Additionally, there have been no major schedule changes to the itineraries. That being said, we recommend that you check the confirmation sent to the registered email address.
We sincerely apologize for any confusion and hope this clarifies the situation. Should you have any questions or would like to make any changes, please do not hesitate to contact us at any time. We’d be happy to assist!
Faithfully yours,
The Ovago Team
Très bonne, réponds rapides et précises, Ils ont un trouvé la façon de communiquer avec moi, même si j'ai ne parlé pas Anglais.
Cher Jorge,
Merci pour vos commentaires incroyables! Nous sommes heureux de pouvoir vous aider. Si vous avez des questions, n'hésitez pas à nous contacter à tout moment. Nous serions heureux de vous aider. Ce fut un plaisir de vous aider.
Fidèlement vôtre,
L'équipe Ovago
I booked flights to Italy. We paid for seats we chose.
My daughter upgraded us and i contacted Ovago for a refund for the seats we would not use.
They refused.
After many emails back and forth they offered two 100 vouchers...good for the DAY they sent the email. NOT EVEN ONE DAY!
This is not acceptable...i will never use them again and will warn whoever i can against them.
Dear Edeit,
Thank you for reaching out to us. We understand that you purchased seat assignments prior to a voluntary exchange or upgrade. Please allow us to clarify that, as per the terms and conditions you agreed to, seat assignments are non-refundable and non-transferable, unless the changes or cancellations are initiated by the validating carrier.
We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding. As a gesture of goodwill, we have issued (2) $100 vouchers which can be used for future travel. These vouchers are valid for 12 months from the issuance date. Should you encounter any issues while using them, please don't hesitate to reach out to us directly. We’d be happy to assist you.
Faithfully yours,
Ovago Team
STAY AWAY! THEY HAVE NO CUSTOMER SERVICE. THEY REFUSE TO REFUND THE SEATS I BOUGHT BEFORE I UPGRADED MY FLIGHTS.
THEFT!
Dear Bin J,
Thank you for your kind words. We're delighted to know that you had a wonderful booking experience with us. If you have any questions or require further support, please do not hesitate to contact us anytime. We'd be happy to help.
It was a pleasure serving you!
Faithfully yours,
Ovago team
From the business
At Ovago, we are passionate about making air travel easy and enjoyable for everyone. As a leading online travel agency, we focus on delivering a seamless booking experience, helping you find the best airfare options for both domestic and international flights. Whether you’re planning a weekend getaway or a business trip, we cater to all kinds of travelers—leisure seekers and professionals alike. Our mission is to simplify your travel journey. We combine cutting-edge technology with exceptional customer service to ensure that booking your next flight is not just accessible but also affordable. We are here to enhance your travel experience, providing the support and expertise you need to explore the world with confidence.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ian,
Thank you for sharing your wonderful experience! Your satisfaction is indeed our top priority. Should you require further support, just let us know. We'd be happy to assist. It was a pleasure serving you.
Faithfully yours,
Ovago