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Ovago Reviews Summary
Ovago has a rating of 4.1 stars from 382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ovago most frequently mention good price and great deal. Ovago ranks 13th among Travel Agency sites.
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I tried to make a booking for an international flight. It took them more than 18 hours to get back to me with another flight itinerary which was longer and more expensive. I then had many back-and-forth messages until they agreed to give me my original booking at the original price. THEN they told me my bank declined the purchase- which is IMPOSSIBLE and a LIE. THEN they told me they needed to call my personal number for "verification purposes". Many lied and excuses all to cover up the fact that the incredibly cheap fare they were offering did not exist. Ovago may not be a scam but they are definitely not trustworthy.
You canceled our flight with no notice and when we rebooked all of our seat upgrades were gone. Due to our flights being changed we had to recheck our bags in Lima which almost made us miss our connection.
Dear Jennifer,
Thank you for reaching out to us. We noticed your recent feedback regarding a flight cancellation. Upon reviewing the booking history, we see that all flight segments were utilized, except for the last segment. Could you kindly provide more details about your concern? Understanding the specifics of your situation will help us address any issues promptly. Thank you for bringing this matter to our attention. We look forward to your response and are here to assist you further.
Faithfully yours,
Ovago team
I booked a flight on business class from YYZ to USM a few weeks ago.
I specifically spent almost 2 hrs getting that done, selecting the seats with your agent.
I looked on the Philippine Airlines site, which is down more times than not, so I can't even manage my booking on there. Then I go to your Help section (obviously a bot - Violet) and it can't confirm my seats either. What a mess! How then do I know that I have the seats I paid for and selected?
What happens when it's time to check in when I can't even access the Philippine Arlines site?
In all my years of flying (since 1976!) I've never had this much trouble, not even on economy tickets, not to talk of business class.
Your bot can't even provide the business lounges I can use in Toronto or Bangkok!
Dear Omotayo,
Thank you for reaching out to us. Our records indicate that you contacted us regarding pre-assigned seats. In response, our service team assisted you, and we are pleased to confirm that all seats have been successfully assigned.
We understand the frustration you experienced with the carrier’s website and sincerely apologize for the inconvenience. Please rest assured that your valuable feedback will be shared with the airline to help improve their services. Thank you for bringing this matter to our attention. Should you require any further assistance, please don’t hesitate to contact us at any time.
Faithfully yours,
Ovago Team
A few days after I purchased my ticket a sales agent called and tried to sell me additional services.
I shared my phone number thinking ovago would use it just to keep me updated about my flight- and was suspicious and angry to get the sales call instead
Dear Robert,
Thank you for reaching out to us. Our records indicate that you have been contacted regarding additional flight inclusions. Please note that these offerings are made available to all of our clients to ensure that their travel needs are fully met.
We understand your frustration and sincerely apologize for any inconvenience this may have caused. Rest assured, any flight schedule changes will be promptly communicated to you via the nominated phone number and email address.
Thank you for your understanding. Should you require any further assistance, please don’t hesitate to contact us at any time.
Faithfully yours,
Ovago Team
Very happy with the quality of service and consistency in the quality I've received throughout our phone and email exchanges
Dear Nicolas,
Thank you for your amazing feedback! We're delighted to hear that you find our communications consistent. If you need additional support, please let us know. We'd be happy to assist!
Faithfully yours,
Ovago
When my husband and I booked our trip to Egypt, we booked it in February for this month (November). My husband traveled ahead of myself and our three kids because he was scuba diving before we joined him for a family trip. They wouldn't let me book the four of us (myself and the three kids) on one reservation, so I had to book a reservation for my son and I and then for my other two children on another reservation. Over time, as the reservations kept getting changed due to flight schedule changes, I had to confirm those changes. Each time, I tried to assure that all four of us still had the same itinerary. I called Ovago's customer service several times, and each time they assured me that all four of us would be on the same flights. We arrived at the airport this morning, and our reservations were different. Because I was the only guardian traveling, and my reservation was earlier than my two kids on the separate reservation, they wouldn't let us fly. I had to call Lufthansa Airlines myself to reschedule and was on the phone with them for 2 hours. We had purchased a tour, and the kids and I will miss the first day (including the Giza pyramids and the Sphinx) due to this mixup. I've read some other bad reviews of similar things happening (they continue to change the itineraries until people cancel). I wouldn't recommend this company for booking flights.
Dear Mary Lee,
Thank you for reaching out to us. Our records indicate that involuntary schedule changes initiated by the carrier affected your reservation. As a result, the airline reissued your tickets. It was noted that all flight segments were utilized, except for the last segment. We have since contacted the carrier on your behalf and requested a refund for the unused portion. We’re pleased to confirm that the refund has been processed to the original form of payment used during the booking.
We sincerely apologize for any inconvenience this may have caused and appreciate you sharing your thoughts with us. Should you require any further assistance, please feel free to contact us at any time.
Faithfully yours,
Ovago team
The best price and the greatest customer service. I strongly recommend anyone to give them a try.
Technology is cumbersome for me. Your process isn't any different, i was done after the 1st sentence but was forced have 50 characters, my point exactly too much
Agent worked with me to get what I wanted, and provided a better itinerary.
First called.sales he don't know how to help me.i am done my self from computer.
Second called i ask for booking number? He told me i should get before mid night and i asked him help me take note.i need to get early ASAP
Dear D.L,
Thank you for bringing this matter to our attention and appreciate your feedback!
According to our records, you inquired about the airline confirmation code to proceed with pre-assigned seats. Our service team has checked the status of your booking and informed you that once the reservation is confirmed, an email will be sent to your registered email address.
Upon verifying the booking history, we confirm that the tickets have been issued and are confirmed. You may now proceed with reserving your preferred seats with the airline. Alternatively, we have a team that is ready to help you book the seats you desire to be seated in and for that, you have to simply contact us and we'll happily help you with our additional services.
Should you require any other further assistance, please feel free to reach out to us anytime.
Faithfully yours,
Ovago team
Really good value fares but be careful of fees and policies. Seat selections are not transferable to date changes. Support can be mixed, but eventually fix ticket issue. Just read the fine print.
Dear Guy H,
Thank you for reaching out to us. According to the booking history, a voluntary schedule change was initiated. In response, flight options, associated airline fees, and fare differences were shared with your registered email address. Please note that when processing an exchange, certain airline policies must be adhered to, including maintaining the same class of service or higher and the same routing. Airfares fluctuate for various reasons, including but not limited to seat availability, seasonality, and demand—factors that are beyond our or any travel agency’s control.
Additionally, we noticed that you purchased pre-assigned seats in the original booking and requested that they be transferred to the exchanged tickets. As per the terms and conditions, the seat assignments are non-refundable and non-transferable, except for a flight cancellation or change initiated by the validating carrier. As a gesture of goodwill, the seats were transferred and successfully assigned.
We sincerely apologize for the overall inconvenience and appreciate you sharing your thoughts with us. Should you require further assistance, please feel free to contact us anytime.
Faithfully yours,
Ovago team
I've used Ovago just one time and was a bit disappointed that I was not notified of changes to my itinerary. I would have been completely unaware if I had not been checking on the flights myself. To their credit though, Ovago reacted quickly to my inquiries and worked to correct the inconsistencies. But...the action that they indicated would happen within 24 hours did not happen within 48, and I had to follow-up with another inquiry. Again Customer Service's response was timely and this time the issue was resolved. Not sure whether I will use Ovago again though.
The price was good and the process very easy and fast. I was a bit surprised and suspicious by it but everything legit. I received the confirmation and my e ticket in no time! Very good experience!
Dear Isabelle,
Thank you for the amazing feedback! We're glad that you found the process easy and fast. Should you require further assistance, please feel free to contact us anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
She was very nice and helpful. Very professional and was a great help in serving me. I really appreciate her help and support.
Dear Kenneth,
Thank you for your kind words. We're delighted to hear that Brooklyn was able to assist you with the booking process. If you have any questions, please let us know and we'll be more than happy to assist you.
It was a pleasure serving you!
Faithfully yours,
Ovago team
From finalizing the purchase airline tickets to resolving aftersales questions, Ovago had provided their expert help.
Dear Edwin,
Thank you for sharing your feedback. Your satisfaction is our top priority and we're glad that we're able to assist you from the booking process to resolving any issues. Please know that we're here for you should you require further assistance.
It was a pleasure serving you!
Faithfully yours,
Ovago team
I would like to commend a person name Percy because he really helped me a lot and kudos to his patience. He's an asset to your team and knowledgeable to his job. Highly recommended your company because if him.
Dear Edwina,
Thank you for your kind words. We're delighted to hear that Percy was able to help you. If you require further assistance, please feel free to contact us anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
Dylan went above and beyond to make sure I got the best deal and has been so responsive!
Dear Jenny,
Thank you for sharing your feedback! We're delighted to know that Dylan was able to recommend the best deal for you. If you have any questions or need further assistance, please do not hesitate to reach out anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
Not satisfied. If you show the price and allowed it to get purchased, please grand it. It's not fare and it's confusing people.
Dear Olga,
Thank you for reaching out to us. Our records confirm that a booking from Fort Lauderdale to San Francisco was initiated. However, while processing the booking, we received a notification that the price had increased. Please note that we work with live inventory, and the offers available are based on market conditions. While we strive to provide the most affordable and suitable reservations for all our clients, factors such as demand, seat availability, and seasonality are beyond our control.
We sincerely apologize for any inconvenience this may have caused and appreciate you sharing your thoughts with us. Should you need any further assistance, please don’t hesitate to contact us anytime.
Faithfully yours,
Ovago team
Going to Africa. So far so good! I'll report once the travel is over. But pricing has been super competitive.
Dear Devon,
Thank you for your amazing feedback! We always aim to provide great deals to all our clients. If you have any questions regarding your upcoming trip, please feel free to reach out to us anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
My experience was great with Ovago. At first I wasn't sure I decided to use them and I'm glad I did!
Dear Jeffrey,
Thank you for your amazing feedback! We're delighted to know that we have met your expectations. If you have any questions or require further assistance, please feel free to contact us anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
From the business
At Ovago, we are passionate about making air travel easy and enjoyable for everyone. As a leading online travel agency, we focus on delivering a seamless booking experience, helping you find the best airfare options for both domestic and international flights. Whether you’re planning a weekend getaway or a business trip, we cater to all kinds of travelers—leisure seekers and professionals alike. Our mission is to simplify your travel journey. We combine cutting-edge technology with exceptional customer service to ensure that booking your next flight is not just accessible but also affordable. We are here to enhance your travel experience, providing the support and expertise you need to explore the world with confidence.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yuki,
Thank you for reaching out to us. Our records indicate that a reservation was initiated; however, due to a payment issue, we were unable to proceed with ticket issuance, and no charges were applied.
Please know that we take our clients' security very seriously. To ensure the safety of all transactions, we conduct thorough verifications of all payments. We sincerely apologize for any inconvenience this may have caused and appreciate you bringing this matter to our attention.
While we regret that we were unable to meet your expectations on this occasion, we hope to have the opportunity to serve you better in the future. Should you need any further assistance, please do not hesitate to contact us.
Faithfully yours,
Ovago team