OvagoReviews 381

Tickets purchased from Ovago with a transfer in Milan. The confirmation email makes it seem like a regular transfer, only when I am at the departure airport the airline informs me that I have to go through customs in Milan collect my bags and check-in with the second airline - all in 2 hours while hoping for no delays. Be warned, Ovago will put you in this situation and will claim no responsibility for it. Once you purchase your ticket you will be on your own - oh except the incessant phone calls you will receive to sell you extras until the day of your flight.

Ovago completely failed to provide confirmed flights for a family of four, despite receiving full payment. This resulted in significant financial loss, emotional distress, and disruption of important family events. The company's customer service was unhelpful, and the offered resolution was unacceptable. Seeking immediate investigation and full compensation.

SCAMMERS! If I could have give -5 I would have done so. I purchased my 3 flight tickets online, payment went through successfully, and never got the booking confirmati1on on my email. That sounded like a red flag and I decided to call the customer service. They said to wait 24hrs. I waited the next day and got transferred between departments 8 times to only tell me that since my price fare increased that could not issue that ticket and they issues a refund for that mistake. The refund takes 3-10 business day and that caused me the opportunity to book another flight. Don't to my mistake and BOOK with a SERIOUS Company

I booked a flight ticket from Ovage
On 5/31/2024. There policies say the ticket can be cancelled within 24 hours for free. I booked a ticket and add $50 for the later cancellation fee if something happens.After few hours I want to cancel it but they still charge me $50 bucks. On 6/3/2024 I got a call from this company, the guy whose name is Lender, he asked me if I want to choose the seat, but I have to pay extra money for it. Later he called me back and emailed me he wants me to buy other insurance to protect my trip. All the policies are on their website but they don't follow it. This is misconduct. I feel uncomfortable with this company I continue to cancel the ticket, and they emailed me on 6/3/2024 which I have to pay them $350 to cancel the ticket. Then they charged me other $1.35 from my credit card. I don't understand why they charge me for it. It sounds like they've got my credit card then they can charge me whatever they want to do.I feel uncomfortable and unsafe with this agent.

I put the fee in the bank dispute and I request them to refund my all money back. On 6/8/2024 they emailed me if I withdraw dispute the from the bank then they can keep the same ticket. I withdrew the fee from the dispute and emailed them.

Today, they emailed me, which I still have to pay other $500 for other flights with-different times and they still charge me $350 dollars for the cancellation fee. This is not a company they are scammers. They just deceive the consumer. They are so greedy. On 6/9/2024, I call them to make sure if they keep the ticket. But they lies to me and they cancelled my ticket without telling me. I tried to email them but I couldn't send it to them. I called them but they blocked me. They are scammers. Avoid them.

Ovago is basically a scam. My daughter bought a ticket and was given the option of paying $300 more for a refundable ticket. We received an invoice that only stated the final cost of the ticket. It did not include the additional charge we paid and it did not state that our ticket was refundable.
When we had to cancel her flight we spent, literally, one month trying to get our money back. We were not successful. Ovago's customer service is exceptionally terrible. Its hard to get anyone to answer the phone, calls get dropped, they tell you someone is assigned your case and they will call you (they don't).
Do yourself a favor and *never* do business with Ovago.

The below response from Ovago is *not* an accurate description of the process. My daughter and I called several times. On the three occasions we got to speak to a person we were told that three different people were working on our case and would call back within 2-4 hours. They did not.

When we did finally get a call back it was at 11:30pm eastern standard time. Who does that!?!

The "review" of the screenshots of our purchase that were supposedly archived, took two weeks during which all of my emails went unanswered. When I finally got a call with an update I was told that the policies on cancelation were clear and that we did not qualify for a refund despite knowing that we paid an additional fee for a refundable ticket.

When I asked for copies of the screenshots, I was told customer service doesn't have access to them.

So, to summarize, the advertised fare of $1039 went up to $1400 with our selected tariff. The invoice we received made no mention of the additional fare. It took us almost 8 weeks to get help. And the "proof" that it was our fault was not available to customer service or to us. The "refund" we are waiting on (still don't have it) is for a little more than $100 on a $1400 ticket.

I don't know who wrote the other positive reviews on this site, but I would definitely find any other travel site. I will be actively looking for other review sites to spread the word on what can only be described as a barely legal scam.

We booked a flight on 3/19/24 & during an itinerary change facilitated by OVAGO, our names were incorrectly recorded. Our first names have been placed in the position of our last names by OVAGO.
Despite efforts to resolve through multiple channels of communication including written correspondence & verbal discussion facilitated by OVAGO the problem persists. With 48 hours before the flight OVAGO stated no further actions could be done, they were closing the case and they advised us to arrive to the airport early to make the name correction.

We arrived 4 hours earlier to the airport & OVAGO did not make the name change & we missed our flight to Barcelona for my kids soccer tournament. What a scam! They didn't fix the mistake that they made which resulted to us missing our flight! I'm currently disputing & filing a claim against OVAGO. OVAGO IS A SCAM!

I've booked a flight with these guys from Charlotte to Munich. Flight got canceled last moments, due to the strike in Germany.so i expect a full refund,I paid $120 for a seat, that I never got back, and $20 short for the ticket,was told this it's nonrefundable taxes,
But the airlines company assured me that should've gotten a full refund,go figure.

Website said lowest cast and it was close until I was charged 321 dollars for a fee
Asked what value added the fee gave - that's right nothing
Book direct with the airline

I booked an international round-trip ticket on their website, but they wrote 12:35am instead of 00:35. As a result, I missed the flight. They originally said they could help me change my ticket, but they refused to change my ticket later. Even the return ticket was non-refundable. One point. If you don't return the money, you are a robber.

This company are a bunch of scammers! Better go with a more reputable company! They make empty promises and just keep your money! They have so many stipulations when it comes to refund and flight credit! They will not give you anything! Just empty promises

Be careful, when buying flight tickets through Ovago, they will steal money from you even though you purchase travel protection for your flight, and submit the required documentation, they will do everything possible not to refund your money. They are scammers. I have a case opened with them, I canceled a flight a week before the date(enough time) and submitted the only info I have to justify my refund and they won't refund my money. The last thing I will do is open legal actions with them if I do not receive any response from my last feedback.

It is safe, but they will not help you change your flight or give you a refund. Dealing with customer service is hell. Do not book with these people.

Highly not recommend the outfit for ticket booking. During online booking you receive "technical error". Then agent calls you with a same ticket but 200 dollars more.

On my first Ovago trip, a transcontinental journey with Qatar Airways, I faced baggage allowance confusion with Etihad. Despite Etihad's misleading info, they charged me 280 euros for excess baggage. Attempts to complain online failed. Ovago must ensure accurate info. Etihad acknowledged the issue, but I seek a satisfactory resolution to my loss and distress.

I booked tickets through Ovago - only to be charged additional 120$ for seats - that's deceptive!

I was traveling from the USA to Germany.
After I initially booked my flight, the Ovago team persistently contacted me and added a flight to Oman to my itinerary, claiming it was a promotional offer and I didn't have to take it, but still, it was shown in my ticket, so they made Germany a transit not a final destination, which caused significant complications at the airport.

I understood from the airline this made my flight cheaper for them.
And then when I reached the Ovagao team while I was in the airport -before my flight with 2hrs.- and asked to fix this mess, telling them that I knew the actual price -which was almost half of the price- they said they would give me a refund, but after I took the flight to Germany and of course missed the second one to Oman -which give me a flag- I called them, and they refused to return the money. In a very childish attitude.
Their customer service is so unhelpful.
Typically, I don't write reviews, but I felt compelled to do so due to the objectively poor experience I had. If you have alternatives, I strongly recommend not booking with them.

Bought a ticket for two people from Mtl to Mia, they changed my flight 4 times and at the end my flight was canceled. They offer you another flight for almost the double the price I have paid... they are the worst agency, stay away, buy your tickets directly with the airline company.