OtterboxReviews 91

I ordered the wrong phone case by mistake, immediately contacted customer service to explain/cancel and within an hour received notification that the order had been cancelled and money would be refunded. Then my account was debited. And several days later the case arrived. I contacted the customer service dept that responded to the cancellation request (USA) and was asked to send back the case by registered mail to have the cost of the case refunded - but not the postage (company policy, of course it is). Explained that it was unreasonable to expect me to incur the cost of return (about half the value of the phone case) when they had failed to activate the cancellation for which I had received acknowledgement, and I requested an email contact for a manager. Couldn't give out those details apparently and asked to phone Mon-Fri to speak to a manager. So, explained it was unreasonable to expect me to incur international phone charges (I am in the UK) when they had failed to activate the cancellation and again asked for email contact for a manager. This time I was told to contact the EU customer service base, and they have responded by saying I should return the item by registered mail and that they can't refund the cost of the postage (company policy and there is absolutely no-one around who could authorise that). I have responded - trying to get someone to understand that is unreasonable for me to incur charges for their error - but am not holding my breath. Absolutely hopeless take-the-money-and-run customer service. Never again!

Broke my case and requested a warranty replacement. Replaced the plastic shell for free! Thank you so much OtterBox! Great customer service!

Recieved an email from Otterbox 10/24 saying my case has shipped. Just called them today 10/31 (7 days later!) and am told it had not really shipped. I call that very poor sevice. Customer service rep was friendly and said will do 2-day shipping but may take a couple of days to "process" in the warehouse. Now my wifes new iphone6 is here and she has no case for a $700 phone and we are extremely frustrated. Have always liked their cases but would sugest ordering from Amazon (they take customer service seriously).

I paid for my item on the 15th September and it is 24th October 2014 and i am still waiting and i don't like there reviews This site sounds like a real Scam. I have been on to Pay Pol who are investagating my claim at the moment. This site is to good to be true. As the saying goes if its to good to be true then it is. The clothes on the pictures are lovely and most of the comments say when and if they do receive an item it's in bits. I should have looked at this site before i purchased anything from them. Do not buy from this site