OtterboxReviews 91

I havent had my case for even a year and uhm. Its really messed up and I rarely ever droo my phoen so it shouldn't be that broken

I purchased an Otter Box Defender top-of-the-line for my new iphone. After several months my phone was not responding to touch. Went to an apple store and the technician tested the phone. He said that the problem was the cover and advised me to throw it away. Once I did that, and used the phone with no cover, it worked fine. I also called the company twice with long wait times -- no one ever picked up the phone, no call back option, could not leave a message, and no message stating how long the hold was. Company says it has a seven year warranty but that's a joke. The company needs to investigated for false advertising.

Customer service sucks,there's no one to honor the warranty,I'd never purchase any product of there's again.They've just lost a life long customer.nor would I recommend them.

1. Ordering program doesn't warn that Otterbox won't deliver to PO Boxes -- took the PO Box address, send me a confirmation e-mail, billed my card, and produced the phone cases;

2. Took a full month to receive product -- ordered 9/10 and received on 10/10;

3. Wouldn't send to post office, and made my poor Fed Ex driver spend 40 minutes on dirt roads to deliver this garbage to me;

4. Wouldn't cancel my order;

5. The phone cases are flimsy crap; and

6. The customization is terrible -- the photos are severely cropped. The color is wretched. The design isn't printed on a case -- just printed on cheap plasticky paper, then cut out and pressed to back of phone case.

One of the cases where I wish zero stars was a review option.

I only am giving a 1 because there is no option for a ZERO. Both my wife and I are having separation issues by the volume buttons and plug in section. Took pictures and paid for shipping replacement. 60 days later call to check status order was cancelled without notifying us or refunding money. Started process over to basically have same thing happen except didn't have to pay again 'as a courtesy' Courtesy? I already paid and got nothing... On the 3rd try and expect to see the same BS. SPEAD THE WORD, OTTERBOX IS A SHAM!

I have always had an otterbox on my phones. Even talked friends into buying one for their phone. I use to buy them through my cell phone carrier but this year they didn't so I went to their site and bought one. They sent me a defective case. I sent it back and they can see it was defective the cover clip would not stay on and snap. I finally got my refund and they cheated me out of $5.35. CAN you believe that! They just lost a lifetime buyer and a person that will post this all over the internet. YOU STINK! (&^*%$ #$@%^!) <=== Cuss words...lol

I purchased a phone case two years ago. I am the type that doesn't go through cell phones like tissues. The power button broke off my case, so I contacted OtterBox for a replacement. I was told that they no longer manufacture my case or any cases for my model of phone. They offered me 15% off any current case they sell, which does me absolutely no good since they won't fit my phone. As I see it, if they rapidly update and discontinue cases like they say they do, this makes the "lifetime" warranty completely useless. What a sham! Amazon still sells my phone case in the OtterBox Store. If OtterBox was ethical they could get me a replacement. I'll never but from them again. Buyer beware.

I purchased an iPhone 14 pro and insisted on having an Otterbox for protection. Two months later I was driving down the road at about 40 MPH when I and my passengers heard a tumbling on the car. We immediately decided it was my phone. I made a U-turn and retrieved it. The Emergency SOS was blaring, and I had an emergency operator on the phone. I had to tell them that I was not in an accident by that my phone had flew off my hood and hit the ground. The phone was saved without a scratch and the Otterbox barely has a nick on it. Thanks for saving the day! I would purchase this product again!

I have been a customer of otterbox for around 15 years. They used to stand behind their product. No hassle easy replacement for the cases. Now they try to wait you out with long wait times on the phone. I make 150 an hour. I will not recommend this company again. Yall suck. Have a nice day..

After accidentally dropping my phone (protected by an Otterbox cover) on a gravel driveway with the screen facing up I backed over it with my F250. The screen clearly showed the tire tred rolling over it and the case showed some minor damage from the gravel overall the phone was undamaged. I was amazed and grateful. Thank you Otterbox!

I made a formal complaint to otterbox about their case not properly defending my phone from a drop. The first time it's been dropped and my back of my phone is broke. When I made a complaint on fb they blocked me from responding to their message!

I have been using the Defender series on many generations of iphones. Their quality for the holsters especially, seems to be worse. Paying the shipping on their "Free Warranty replacement is a joke"

My current iphone 14 Pro holster corner broke after 4 months. A free replacement shipped from Otterbox customer service is $9.99 (slow mail - shipping/handling). More $ for priority. Plus their website self serve portal is not working for the 14 Pro. Had to call. Their Hold/Answer time 8/23/23 was 30 minutes.

I can get a very similar deal off Otterbox/Amazon just paying outright. Instant ordering. So the warranty, really isn't a warranty. These ought to come with 2 from the get go. Or two shipped on a warranty replacement.

I can get a pack of 2 knock-off's, delivered the next day for $12.94 including tax and shipping. If they both give me 2 months of use each. I will be roughly at the same point again 4 months down the road. So I bought the 2 knock offs too, so I have something to use tomorrow. While waiting on the slow mail $9.99 warranty replacement from Otterbox.

On my next generation iphone purchase... don't expect a return customer.

Bought a screen protector for my iPhone at the Apple Store. I've used Bodyguardz in the past. Apple employee said Otterbox was better. The quality is about the same for both cases. When you go to file a replacement claim, Bodyguardz is easy (online) and takes about 60 seconds. I waited over 30 mins on on the phone on hold with Otterbox on two different occasions to get a replacement. Their replacement service is horrible. Nice people, but horrible service. Have them a pass the first time, but this photo is from today. Go with Bodyguardz!

I ordered a replacement case for my Iphone X & gladly pay for the shipping costs. Receive the case promptly by mail. Open the box and realize it's the wrong size of case for the iphone X. I have the larger screen size Xr. I call the customer service center and report the issue. No problem, CSR rep gives me a Case Number: ******* and the item would be shipped asap. I ask how do i return the case box i had in my possession and CSR rep tells me there is no need to return it. She suggested i pass it along. I thought that was a great idea. So i ask around my family members and no one had an Iphone X. My neighbor had a relative from Toronto that i recently met and guess what he had the Iphone X. Without hesitation i get into my story & i offer him the case. He was ecstatic. I told him the whole story and he found the company to be very forward thinking. Wouldn't you know, his case was also an Otter case & needed to be replaced. Best candidate for the case. He was so happy and so was i. Until this morning, i call the Otter box company to follow up on my replacement case and the story now takes a turn. After waiting 33 minutes on the line to speak to a CSR agent, i get all kinds of surprises. Now they want a picture of the box they sent and a picture of my broken otter box case.?. I ordered a new case because the old was broken. I threw out the broken case because it caused more damage by keeping it on the phone. I would have gladly sent the photos requested when i requested a replacement. But after the whole experience and fustation, i think they will simply lose me as a loyal 12 year customer. I will replace all future casings with a different company. Anyone have any suggestions for a good brand replacement?

It's seriously a horrible company. They overwork and underpay customer service representatives, that's why it's a horrible service.
The company makes its money off of the shipping they ask customers to pay. When you email CS they will just respond with a generic response just to get customers out of their way.
They treat those with functional autism horribly. Over all, it's an incredibly crappy company.

Well i bought a otterbox case defender series for a iphone 14 promax through amazon en February this year, i can't stand the cover around the hard part is so loose and can't clipped in to the belt clip sometimes i just call ottherbox and they said they warranty but why get thw same thing i already know is going to happen again

The Otterbox company will only warranty their cases, even though they claim their cases will protect the phones. My phone shattered with an Otterbox case on it and they will only replace the Otterbox case, this company doesn't stand by what they sell. DO NOT BUY! The customer service reps don't care either. Please stay away and beware.