OtterboxReviews 91

I bought two extremely premiumly priced ($65) otterboxes for new phones. Their site promised delivery by Wednesday. Two days after ordering, I got a "your package has shipped!" with a deliverate date of Friday (which, if my math is correct, is two days later than Wednesday). The phones I will use the boxes with came in (in two days!) and I'm pretty much freaking out about dropping my phone. Then my wife dropped hers on the tile floor. No damage, but this was the reason I wanted the otterboxes. Anyway, Friday comes with no package, and they estimate delivery on Saturday. But the tracking still shows the package in another state. Saturday, no package, but "Delivery by Sunday". Sunday, the package gets to my local post office (otterbox uses a very inept UPS to USPS shipping method, thereby ensuring that the worst of both faces the customer). So now its Monday, and the package is still shown as being at the PO "Awaiting acceptance". So its going to be Tuesday or Wednesday before delivery. And I will be on the business trip that was a main reason I got an otterbox.
I am going to go to the post office to see if they can give me the package. If not, I'll buy something else at the local verizon store and will return the package to otterbox.
I will never trust otterbox again. What really galls me is that some arrogant VP got a bonus for saving a few pennies using the UPS/USPS conflagration, when that VP should be fired for alienating customers.
Suggest that you look to other vendors for your phone protectinon needs.

PS I had to go to the post office. They told me that there was no way to get the package except to wait for delivery. So I had to go to verizon and buy the otterbox (in black, which I didn't want). So the phone is protected, but I have an extra otterbox for $68. Very dissapointed in Otterboxes.

I bought a new iPhone 12 max pro. I made the mistake of putting it in a Otterbox case. The other Otter box cases I have had were good. This one is horrible. There is no screen protector and it falls out of the holder constantly. It caused my new iPhone to get a scratch on the screen. I do not like Otterbox. I do not recommend at all.

If it could give them less than one star, I would. I have been an Otterbox customer for about 20 years, & I will NEVER buy one again! My husband removed his phone from his pocket & dropped it (less than 4 feet) onto the ground; it fell onto a corner & the screen shattered! We requested a replacement online in 2021 & never received a reply; I called again on 2/7/22 to request a replacement again & they said they had no record of the order in the system & they put the order in again over the phone, assuring me that a replacement should arrive within 5-7 days. Today is 3/8/22, & WE STILL HAVE NOT RECIEVED A REPLACEMENT. I called again today and they said they sent us an email requesting photos in February TO THE WRONG EMAIL ADDRESS! Since we made the initial request LAST YEAR, WE DO NOT HAVE the old case. They said because we didn't respond to the email they sent last month (TO THE WRONG EMAIL ADDRESS, & threw the damaged case out, they will NOT BE REPLACING IT. This is such a racket they are running to fleece unsuspecting customers that it extremely upsets me. I paid about $75 when I bought it, & that's a lot of money to just flush away.
SIDE NOTE: The manager I spoke with stated that if you do not buy their cases from an authorized retailer, they WILL NOT HONOR ANY SORT OF WARRANTY; THIS INCLUDES AMAZON (unless the company is a preferred provider like Verizon for example.) I purchased mine from Verizon, so it should have been covered,, but they are still refuse.

I just left my cell on the side of my pickup above the fule door. I min later I heard it hit the ground at what I know was 40+ mph on old Street. My s9 is all glass. Not a scratch on it. I'm glad now one drove over it. I cal laugh now lol.

I accidentally ordered the wrong product for my iPad. Tried every way possible to return the item, but none of the options will provide a RMA return merchandise authorization. No customer service.

I made an order in the online store and as it turned out the product is not available, although 5 days have passed since the order, and all these days the product was on display with the status "In stock". The desire to place orders in the future disappeared forever.

We were in an accident and our cases got damaged. I ordered a warranty replacement and my wife got hers but mine was denied because I could not provide a photo of the case. Since the case was damaged and not holding onto the phone I threw away our cases. I can not understand why my wife did not have to provide a photo and I did. Double standards and inconsistency in their warranty fulfillments. After all the years of being a loyal Otterbox customer, I will now obtain phone cases from a different manufacturer. Very disappointed with Otterboxes Warranty process and the lack of care and customer service. I gave them 1 star only because I had to.

I purchased an Otter box Defender Pro for my new Galaxy A7 lite pad. The pad is just the right size to make it hard for my hand to hold it without getting fingerprints on the screen. I'm sure I am going to drop it, so a case seemed the best solution.

The Otterbox came in two pieces, the case, and a cover that snaps over it. There were no instructions on how to disassemble the case. I went to the Otterbox website, where the "manual" for this model only tells me how to clean it. Until I can open the case, I can't get the pad into it. It's designed to not be opened, so now what?

I purchased an OtterBox case for my Motorola one 5g. Case fit perfect. Everything lined up. Have dropped my phone twice and not a scratch. The only thing that I don't like is not having a belt clip. I have to carry my phone in my pocket. The Motorola one 5g isn't small. Just wish they would work on a belt clip option.

I bought the Otterbox Defender Pro for my Apple iPhone 12 pro max. The installation directions showed just some incomprehensible pictures -- no directions. So I went to the Otterbox website and clicked on the corresponding video: NO VIDEO AVAILABLE was the error message that popped up. Then I called Otterbox support. A recording of the CEO came on the line who said "Due to COVID-19 phone support is suspended..." I suggest you deal with a different company that offers support to its product's users.

HINT: You have to tear the cover into three pieces before trying to put the phone into the case.

Like every other major corporation in American, Otterbox too is quickly going downhill. For starters, I absolutely HATE when a company plays on this whole COVID nonsense as an excuse to not have to provide decent customer service... Otterbox is literally a $650 MILLION ($650,000,000) dollar a year company. They actually have the audacity to expect their customer base to be so freaking stupid as to believe that the reason they can't provide phone support is because of the COVID scamdemic.

Any company that makes $650 MILLION dollars each year, absolutely DOES have the means and access to the technology to provide remote phone support through their work-from-home employees. To imply anything less is an insult to my intelligence, your intelligence, and the intelligence of EVERY customer that they have!

I have over 17 years in business management experience, so trust me when I say that Otterbox absolutely COULD provide remote service if they wanted to... so the fact that they choose not to, is purely an economic decision, nothing more. Their choosing to not provide phone support is nothing more than them using the COVID excuse to cut that expense out of their budget as a means to increase profits. PERIOD.

I am absolutely FLOORED that a paying customer doesn't have the ability to DIRECTLY contact a company when there is an issue with the purchase. Either an automated chat system, or email... I will NEVER purchase from Otterbox again. For now on, I will GLADLY pay less money on eBay for an inferior product that ironically provides the EXACT same level of customer support.

Goodbye Otterbox.

My husband always buys Otterbox phone cases because they're really strong and protect his phone really well. I got him a wireless charging system, which he liked okay. I also got him a dash & windshield car mount, but he didn't think he'd use it so I contacted the company to return it. The item cost about $20, and the charger was about $100. I had a $30 discount, so I guess they decided to take the majority of the discount from the car mount because they only refunded me $5. Seriously? For that I would have kept it and sold it myself or given it to a friend.

And they have no customer service, supposedly due to keeping employees safe during the pandemic. They supposedly have a live chat between 10-2 MT (don't laugh! I'm serious, 4 hours a day!), and no phone help. I'm not sure why their employees can't work remotely like other companies. So you have to submit a message and wait 72 hours. When I wrote the message it said I had the wrong order number and wouldn't take the message (I checked it several times and typed it in several times), so I had to put it under a general inquiry and write the order number in the body of the message. We'll see if I hear back.

I would recommend if you're going to buy their products that you buy from a third party like Amazon or Ebay.

Had a case and while on a trip the phone was left on top of the car after a stop. About 15 minutes down the road, realized that the phone was not in the car so I back tracked to the rest stop and retraced my steps. Could not find the phone so I got back on the road and started looking along the shoulder. I spotted it about 2 miles down on the shoulder. I picked the phone up and was very surprised that it didn't have any damage after flying off the roof at 65 miles per hour.