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OrthoticShop

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.4 stars from 11,412 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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Kathleen L.
5 reviews
0 helpful votes
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The shoes did not fit well, so are being returned
September 16, 2011

The shoes did not fit well, so are being returned. I do love the 2 pairs of orthaheel thong sandals that I own and will buy other colors.

Date of experience: September 16, 2011
Hope M.
2 reviews
0 helpful votes
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September 15, 2011

Date of experience: September 15, 2011
amberlyn s.
1 review
0 helpful votes
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It was hard to find shoes to that would fit my sons wide feet and his AFO'S. But these worked great. I normally wouldn't spend that much money on my child's shoe, but we were desperate to find something that would work.

Date of experience: September 14, 2011
Dave C.
17 reviews
0 helpful votes
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The ordering process was good
September 12, 2011

The ordering process was good.

Shipping time was exact.

I'm using the product and I'm satisfied with it.

I would say, you have it right.

Thanks

Date of experience: September 12, 2011
Susan C.
12 reviews
0 helpful votes
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September 11, 2011

Date of experience: September 11, 2011
Barbara J.
8 reviews
0 helpful votes
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September 11, 2011

Date of experience: September 11, 2011
Debra L.
15 reviews
0 helpful votes
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I was disappointed that you did not have the other pair of shoes I was looking for in size.

Date of experience: September 9, 2011
Abe G.
1 review
0 helpful votes
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I made my order on line
September 9, 2011

I made my order on line. No issues, paid with Pay Pal.
Received both order receipt and confirmation of order sent with tracking number. Being in Canada, the tracking only worked until Canada Customs, but I knew then I should have in 2 to 3 days. All went as expected, received merchandise in good condition, as ordered.
Thank You...

Date of experience: September 9, 2011
Meredith R.
3 reviews
0 helpful votes
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Love the shoes, can't beat the price, this is where I'll order from now on

Date of experience: September 8, 2011
Judy L.
7 reviews
0 helpful votes
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I have extremely high arches and short Achilles tendons and have suffered with my feet for at least 20 years. The Moszkito Archy-Wedge meets my needs perfectly, and I have had relief this summer that even the best hand-crafted orthotics have not provided. I love this particular shoe, and, although it is pricey, I will continue to purchase as long as the company makes them.

Date of experience: September 7, 2011
Jeremy A.
16 reviews
0 helpful votes
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There needs to be better communication regarding orders after imprints are recieved by you guys. I had no idea if you all got them or not and having never used your service before I thought I just gave away my money. Was frustrating because there is no one to contact either. Took 2 daqys to get a response.

Date of experience: September 6, 2011
Guillermina Y.
1 review
0 helpful votes
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September 6, 2011

Date of experience: September 6, 2011
Judy I.
13 reviews
0 helpful votes
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Easy to use
September 5, 2011

Easy to use

Date of experience: September 5, 2011
Kathie D.
1 review
0 helpful votes
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September 3, 2011

Date of experience: September 3, 2011
Sony C.
1 review
0 helpful votes
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Shopping from your site was easy but it costs me way more than getting my shoes from a Canadian site even though the Canadian dollar is on par/above the US dollar. I bought from your site because the sandals I wanted was sold out/hard to find.

Date of experience: September 1, 2011
Terri M.
4 reviews
0 helpful votes
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The shoes (Moszkito Archy Crystal) we ordered were nice but the strap was connected to the bed over the arch which makes it painful to walk in. I tried walking in them for awhile to see if it would settle down and be comfortable but they are not useable for me. I'll have to give them away.

The order fulfillment was done well.

Date of experience: September 1, 2011
Susan B.
11 reviews
0 helpful votes
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September 1, 2011

Date of experience: September 1, 2011
Daniel M.
17 reviews
0 helpful votes
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September 1, 2011

Date of experience: September 1, 2011
Robert R.
15 reviews
0 helpful votes
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August 31, 2011

Date of experience: August 31, 2011
Dianna H.
3 reviews
0 helpful votes
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The site was easy to use and no hassles with the delivery of the products. Thanks will use again

Date of experience: August 27, 2011