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OrthoticShop

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,409 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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stormer H.
1 review
0 helpful votes
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Outstanding product delivered in a timely manner! Second time I purchased from them-happy both times! Product was well below MSRP and the price on other sites!

Date of experience: June 16, 2012
Ray B.
9 reviews
0 helpful votes
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This is an excellent product and the shipping process was easy.

Date of experience: June 16, 2012
Karina P.
2 reviews
0 helpful votes
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I had a very good experience
June 16, 2012

I had a very good experience. I like the shoes and would definitely buy more pairs in the near future.

Date of experience: June 15, 2012
Virginia P.
3 reviews
0 helpful votes
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Primarily, I thank you for having shoes to help pronation! Please have many shoes to help pronation. I would like to see more shoes not made in China.

Date of experience: June 15, 2012
Laura H.
9 reviews
0 helpful votes
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I was surprised about the FAST, I mean lightning-fast shipping! Will order again very soon!

Date of experience: June 14, 2012
Carla P.
2 reviews
0 helpful votes
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I ordered 2 of the same size Powerstep Original Orthotic Insoles. One fit my boots but I needed different size for my walking shoes. The online customer service staff was most helpful and I have returned one pair of the original for a larger pair of the Powrstep Pinnacle Maxx Orthotics. The Orthotic Shop staff have been most helpful and courteous! I'll be recommending them to my friends.

Date of experience: June 14, 2012
Marius M.
2 reviews
0 helpful votes
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Easy to order
June 14, 2012

Easy to order. Thank you very much!

Date of experience: June 14, 2012
Scott F.
18 reviews
0 helpful votes
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Good service and fair price
June 13, 2012

Good service and fair price

Date of experience: June 13, 2012
DeeAnn F.
1 review
0 helpful votes
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Had to create a new customer login because old one wouldn\'t go through--when I clicked to submit my email was replaced with a bunch of strange numbers and letters. Although frustrating, I hope this was just a glitch. I was very pleased with the new shoes when they were delivered.

Date of experience: June 13, 2012
shirley X.
2 reviews
0 helpful votes
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Excellent first time experience
June 12, 2012

Excellent first time experience. Found ubbelievable reasonably priced products. Really fast delivery to my home. I could not believe the service. You will have future orders from me. Thanks

Date of experience: June 12, 2012
Terry B.
7 reviews
0 helpful votes
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The sandles I bought were true to size anad fit very well. My feet never felt better. I would advise that you wear them for a few hours and a time for the first few days so your feet can get adjusted to being in the proper position.
LOVE LOVE LOVE them.

Date of experience: June 11, 2012
Linda W.
4 reviews
0 helpful votes
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I am so appreciative of being referred to your website due to medical issues I am having in my feet (in addition to being extremely flat footed). The "Tide" flip-flop with the arch support is proving to be very therapeutic to my feet. I have great interest in finding a sandal with the same arch support. Thanks so much!

Date of experience: June 10, 2012
Cathy A.
3 reviews
0 helpful votes
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I usually use zappos or piperlime because of the free shipping and returns. Since you offer the same free shipping and (free returns on orthaheel)Thats is why I chose you. I would use again for the same reason.

*-*-**
I was looking for a specific product they didn't have my husband's size at Zappos or Piperlime. So I googled it and found you. I would use you again delivery was fast, service was good and I use the same type of products.

Date of experience: June 9, 2012
Fran A.
1 review
0 helpful votes
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Great prices and fast service
June 8, 2012

Great prices and fast service

Date of experience: June 8, 2012
Cat Y.
4 reviews
0 helpful votes
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My original choice was out of stock so would not let me order. I was upset that I could not put in a back order.
My doctor wants me to wear shoes around the house, no way that is going to happen. So I google just to see if they made orthodic slippers. I could not order my first choice which had arch support, I have very high arches, so I was leery they would work for me. I love them, they support my arches great and I don't have to wear shoes all day to be pain free. Thank you.

Date of experience: June 8, 2012
Karen R.
9 reviews
0 helpful votes
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I was pleased to find a pair of CrocsRx in my size although the inventory does appear to be low.

My shoes arrived in a timely manner and were exactly as advertised. Pleased with service and product and will order again.

Date of experience: June 8, 2012
Catherine O.
7 reviews
0 helpful votes
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I was contacted by customer service shortly after I submitted my order due to concerns about the accuracy of the shipping address. Although the shipping address I had provided was correct, it gave me a great sense of reassurance as to the quality of the service provided that the address had been checked so promptly. I have recommended this website to a number of friends and will definitely be purchasing from this site again.

Date of experience: June 8, 2012
Lucia C.
1 review
0 helpful votes
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Terrific!
June 8, 2012

Terrific! I know your Customer Service staff are very helpful from my last time purchasing shoes from you (which was my first time actually). Really appreciate your prompt and helpful service. Finally a pair of shoes that my son (17 years old) can wear!

Date of experience: June 7, 2012
carolyn a.
1 review
0 helpful votes
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Great experience
June 7, 2012

Great experience. Fast delivery. Love the shoes and service.

Date of experience: June 7, 2012
Anthony M.
23 reviews
0 helpful votes
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I wish you had other colors to choose from:
June 7, 2012

I wish you had other colors to choose from:

Black

Date of experience: June 7, 2012