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OrthoticShop

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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Eric K.
6 reviews
0 helpful votes
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I appreciate the great selection, and the speedy service. The Spenco arches can be difficult to find locally, so having a dependable outlet for them is wonderful.

Date of experience: July 13, 2012
Rose V.
6 reviews
0 helpful votes
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The above questions I can not give high stars as this is my first order with you.

Date of experience: July 13, 2012
sondra V.
1 review
0 helpful votes
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The sandals were a bit too small
July 13, 2012

The sandals were a bit too small. I wish the company made half sizes. They are good for walking short distances or around the house. Orthoticshop.com was great though.

Date of experience: July 13, 2012
Lucille S.
1 review
0 helpful votes
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I can definitely tell the difference in my knee pain after wearing the sandals I bought. But it is true, wear them a few hours a day for a couple of weeks. I am 75 and have arthritis and ortho MD tells me I'm not ready for knee replacement yet! So I'm trying to maintain a healthy weight and wear appropriate shoes to do all I can to ensure that.

Date of experience: July 12, 2012
Robin Z.
7 reviews
0 helpful votes
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Fast delivery on item
July 12, 2012

Fast delivery on item

Date of experience: July 11, 2012
Don S.
3 reviews
0 helpful votes
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Free exchanges are a great feature if needed and I needed it.

Date of experience: July 11, 2012
June O.
3 reviews
0 helpful votes
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Unfortunately, I had to return the products
July 11, 2012

Unfortunately, I had to return the products. The shoes were to narrow and the insoles were to long. Guess I ordered wrong size. The return was very simple via FedEx. I'm going to go to a locale store, have my wide feet measured so they will fit. Your website was east to navigate, easy to order and easy to return...Thank you!

Date of experience: July 11, 2012
Cindy H.
1 review
0 helpful votes
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Great service
July 10, 2012

Great service. No fuss no muss just easy going and quick delivery!

Date of experience: July 10, 2012
Sunday S.
1 review
0 helpful votes
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Everything that I needed was in place
July 10, 2012

Everything that I needed was in place. It made me place the order so easily.

Date of experience: July 10, 2012
Lisa K.
11 reviews
0 helpful votes
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Fast shipping and great product!
July 9, 2012

Fast shipping and great product!

Date of experience: July 9, 2012
charles B.
4 reviews
0 helpful votes
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Service was good
July 8, 2012

Service was good. Delivery was slow. I was charged first, but the shoes arrived over a week later. People were friendly and helpful.

Date of experience: July 8, 2012
Sherry P.
3 reviews
0 helpful votes
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Thank you for shipping to Canada!
July 7, 2012

Thank you for shipping to Canada! I absolutely LOVE my new Orthaheel sandals.

Date of experience: July 7, 2012
Linda E.
5 reviews
0 helpful votes
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I am very happy with the extra wide shoes
July 6, 2012

I am very happy with the extra wide shoes. They make my feet very happy and comfortable. I plan on buying shoes from this source in the future.

Date of experience: July 6, 2012
Theresia X.
1 review
0 helpful votes
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I am so thankful to have found your website with a wide variety of orthotic sandals!

Date of experience: July 5, 2012
joan A.
1 review
0 helpful votes
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First time shopper
July 5, 2012

First time shopper
Easy to order.timely delivery.no problems with the ordering process

Date of experience: July 4, 2012
Patricia H.
7 reviews
0 helpful votes
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I have plantar fasciitis, and I have bought several pairs of sandals from The Orthotics Shop. It's so nice to be able to wear sandals in the summer again. Your website is easy to navigate and your service is excellent.

Date of experience: July 4, 2012
Leslie G.
2 reviews
0 helpful votes
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Thanks for the prompt reply to my question on sizing.

Date of experience: July 3, 2012
Carolyn B.
5 reviews
0 helpful votes
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Confused as to why Emma slippers came from two locations. Would have liked entire order delivered at same time but understand logistics issues affect deliveries.

Date of experience: July 2, 2012
Kaye J.
1 review
0 helpful votes
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Received my order in 3 days!
July 1, 2012

Received my order in 3 days! Very happy with products and service.

Date of experience: July 1, 2012
ann w.
1 review
0 helpful votes
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Returned shoes because they were too large
June 30, 2012

Returned shoes because they were too large. Will try to reorder in another size.

Date of experience: June 30, 2012