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OrthoticShop

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.4 stars from 11,412 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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Ryland X.
2 reviews
0 helpful votes
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I had an excellent experience shopping at orthoticshop.com! I had a problem with shipping that was the Post Office's fault, which caused my order to be returned to sender. I called the orthoticshop.com customer service and explained the situation. They shipped me a new order right away so I didn't have to wait any longer to receive my order. They were extremely helpful during the whole process and it was very much appreciated!

Date of experience: August 9, 2012
martin s.
1 review
0 helpful votes
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Great Service,very fast delivery,will be doing some more shopping with you shortly.

Date of experience: August 9, 2012
Deborah S.
3 reviews
0 helpful votes
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Great!
August 10, 2012

Great!

Date of experience: August 9, 2012
Dina D.
2 reviews
0 helpful votes
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Please call me
August 8, 2012

Please call me. I really was confused. At first the web-site said that the product would ship in 2-3 days & that free shipping was applied. Then, when I went to pay for the order, the shipping options came up and the free shipping was checked, with other boxes i could check if I wanted 2-3 day shipping, as if that was not what was included in the prices. I\'m confused.

When I received the order in 3 days I was thrilled. It came at just the right time. Also the quality was wonderful! I will definitley buy from you again! Keep up the great work! Sincerely, Dina D'Arcangelo
McLean, Virgina

Date of experience: August 7, 2012
Ann M.
3 reviews
0 helpful votes
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Ordering was great
August 7, 2012

Ordering was great. Like no shipping fees. I have received my shoe. They are very nice. I am wondering if I should have ordered a size smaller. I feel they are a little loose, but I fear that the next size down would be too small. Maybe I needed a narrower shoe. I am still deciding what to do.

Date of experience: August 7, 2012
Allen G.
3 reviews
0 helpful votes
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First order; however, looks like a good relationship. Order now complete and the job is first rate.

Date of experience: August 7, 2012
Cathy M.
3 reviews
0 helpful votes
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Finding a FLAT, cushioned insole to fit over my custom-made orthotics has been difficult. I went to several sites before I found exactly what I needed here.

Date of experience: August 6, 2012
Paulette P.
1 review
0 helpful votes
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I loved the lower prices and fast delivery
August 6, 2012

I loved the lower prices and fast delivery.

Date of experience: August 6, 2012
Richard E.
24 reviews
0 helpful votes
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I just ordered
August 6, 2012

I just ordered. It is impossible to answer the second and third honestly. It is inappropriate to ask those questions at this time.

Date of experience: August 6, 2012
Montrece Y.
1 review
0 helpful votes
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This was a GREAT shopping experience!
August 3, 2012

This was a GREAT shopping experience!

Date of experience: August 3, 2012
Tom H.
9 reviews
0 helpful votes
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Checkout with PayPal is quite confusing experience on your site. I had to go back and forth twice btwn your site and pp before I received payment confirmation. Weird.

Date of experience: August 1, 2012
Jerry W.
11 reviews
0 helpful votes
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Clear descriptions of product, well packed, and exactly right!

Date of experience: July 31, 2012
Nancy A.
16 reviews
0 helpful votes
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I got my order but, I wear size 10 so I order my size they were very small so I sent them back.

Date of experience: July 31, 2012
Janet L.
5 reviews
0 helpful votes
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Easy site up, no interference and extra charges

Date of experience: July 31, 2012
William D.
13 reviews
0 helpful votes
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I am very satisfied with my overall experience with the OrthoticShop and do plan to use this site again for future purchases.

Date of experience: July 30, 2012
Kara A.
3 reviews
0 helpful votes
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Good selection of footwear, and overall I'm satisfied with my purchase. At the time I placed my order, the PayPal order option did not appear to work and there was some confusion upon checkout. However, the products were shipped and received promptly. I'll be shopping again!

Date of experience: July 30, 2012
Robin I.
3 reviews
0 helpful votes
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I had a problem in the checkout section
July 30, 2012

I had a problem in the checkout section. It was not user friendly.

Date of experience: July 29, 2012
Tim D.
10 reviews
0 helpful votes
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Great pricing and fast free shipping makes it attractive.
Thanks for a great product!

Date of experience: July 29, 2012
Susan Q.
15 reviews
0 helpful votes
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Good price!
July 28, 2012

Good price! Easy website!

Date of experience: July 28, 2012
Paul Y.
11 reviews
0 helpful votes
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Free shipping and competative price convinced me to buy from you.

Date of experience: July 27, 2012