Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OrthoticShop has a rating of 4.6 stars from 11,403 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.
We monitor reviews for authenticity
Appreciate the great customer service.
Very happy with shoes,service. Will probably be return shopper.
MY SHOPPING EXPERIENCE WAS FINE, IT WAS SO EASY, I DO A LOT OF SHOPPING ON LINE AND LOVE TO BE ABLE TO DO THAT.
THANK YOU FOR YOUR INTEREST.
DLA
I was very impressed with the quick service I received.
So happy with my shoes and received my order here in Australia within 10 days, thank you so much.
Your password and signup for store option was confusing for first time buyer - when choosing the signup for store/news option. Kept getting an incomplete message and almost gave up.
Thank you for offering wide shoes in good styles. I am a teacher, on my feet all day, and as I have gotten older, I\'ve gone from a B to an E. I was tired of wearing shoes that hurt my feet; I am looking forward to receiving my wide, comfortable shoes!
I am having a hard time getting used to the shoes.I got the shoes in hopes that my left knee and foot would feel better, but not sure the shoes are helping. It seems that I am walking on the outside of the shoe which is causing my knee to hurt a little more and I am not comforable walking in the shoes. They seem to turn my feet and legs out instead of straight. I am going to call customer service, not sure if they will have any suggestions, but it is worth a try.
I\'m so pleased to have found your site. Your range is much better than what I can buy locally in my area.
I was very pleased with how quickly my order arrived. I'll definitely order from orthoticshop.com again. Jean
It was very easy to find the item prescribed by my orthopedist. Shopping online saved me about $* rather than ordering from a medical supply shop. And, I have door to door delivery whereas I would have to go back to the shop and pick up my order. THANK YOU!
LOVE you guys. Lifelong customer!
Had just what I was looking for at a competitive price. Purchase did not fit correctly but return policy was great and I expect that the problem will be corrected shortly. Thank you!
This is my second purchase from this site and I have been very happy so far. I have recommended it to others and will return again in the future.
Shoes I ordered didn't fit, so I had to return them.
I am still trying to get the right fit. Thank you for your patience.
Thank you for your on-line help. Great products, fast shipping and wonderful, prompt service.
The only negative I had was the original order was cancelled for some reason. I called customer service and she said the order was "deleted"'. She told me she would put the order through and the items would would arrive the next day and they did!
I am glad to have found what I needed. I hope we will only need these shoes for a short time, so hopefully we won't need to buy more.
Out of stock on my first three choices. This was very discouraging.
When trying to return item for exchange product return form did not load properly resulting in requirement to telephone customer service.
Return Form needs work in system and to use same wording as on packing slip or order confirmation. Check out llbean return protocol.
Answer: Hi please email [email protected] or call 800 309 0412 we can send you a return label and form.

