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OrthoticShop

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.6 stars from 11,403 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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Jane M.
2 reviews
0 helpful votes
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Appreciate the great customer service
August 27, 2012

Appreciate the great customer service.

Date of experience: August 27, 2012
Noreen d.
1 review
0 helpful votes
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Very happy with shoes,service
August 27, 2012

Very happy with shoes,service. Will probably be return shopper.

Date of experience: August 26, 2012
DORIS L.
1 review
0 helpful votes
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MY SHOPPING EXPERIENCE WAS FINE, IT WAS SO EASY, I DO A LOT OF SHOPPING ON LINE AND LOVE TO BE ABLE TO DO THAT.
THANK YOU FOR YOUR INTEREST.
DLA

Date of experience: August 26, 2012
Shirley G.
8 reviews
0 helpful votes
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I was very impressed with the quick service I received.

Date of experience: August 24, 2012
Christine R.
10 reviews
0 helpful votes
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So happy with my shoes and received my order here in Australia within 10 days, thank you so much.

Date of experience: August 24, 2012
Fred S.
6 reviews
0 helpful votes
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Your password and signup for store option was confusing for first time buyer - when choosing the signup for store/news option. Kept getting an incomplete message and almost gave up.

Date of experience: August 24, 2012
MaryEileen R.
1 review
0 helpful votes
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Thank you for offering wide shoes in good styles
August 24, 2012

Thank you for offering wide shoes in good styles. I am a teacher, on my feet all day, and as I have gotten older, I\'ve gone from a B to an E. I was tired of wearing shoes that hurt my feet; I am looking forward to receiving my wide, comfortable shoes!

Date of experience: August 24, 2012
Pat M.
2 reviews
0 helpful votes
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I am having a hard time getting used to the shoes.I got the shoes in hopes that my left knee and foot would feel better, but not sure the shoes are helping. It seems that I am walking on the outside of the shoe which is causing my knee to hurt a little more and I am not comforable walking in the shoes. They seem to turn my feet and legs out instead of straight. I am going to call customer service, not sure if they will have any suggestions, but it is worth a try.

Date of experience: August 24, 2012
Trish T.
3 reviews
0 helpful votes
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I\'m so pleased to have found your site
August 24, 2012

I\'m so pleased to have found your site. Your range is much better than what I can buy locally in my area.

Date of experience: August 23, 2012
Jean P.
7 reviews
0 helpful votes
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I was very pleased with how quickly my order arrived. I'll definitely order from orthoticshop.com again. Jean

Date of experience: August 23, 2012
Karen O.
6 reviews
0 helpful votes
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It was very easy to find the item prescribed by my orthopedist. Shopping online saved me about $* rather than ordering from a medical supply shop. And, I have door to door delivery whereas I would have to go back to the shop and pick up my order. THANK YOU!

Date of experience: August 23, 2012
Monica F.
2 reviews
0 helpful votes
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LOVE you guys
August 22, 2012

LOVE you guys. Lifelong customer!

Date of experience: August 22, 2012
Mary B.
2 reviews
0 helpful votes
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Had just what I was looking for at a competitive price. Purchase did not fit correctly but return policy was great and I expect that the problem will be corrected shortly. Thank you!

Date of experience: August 21, 2012
Eleanor P.
2 reviews
0 helpful votes
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This is my second purchase from this site and I have been very happy so far. I have recommended it to others and will return again in the future.

Date of experience: August 21, 2012
Pam H.
2 reviews
0 helpful votes
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Shoes I ordered didn't fit, so I had to return them.

Date of experience: August 21, 2012
Eleanor S.
2 reviews
0 helpful votes
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I am still trying to get the right fit
August 20, 2012

I am still trying to get the right fit. Thank you for your patience.

Date of experience: August 20, 2012
Tony D.
11 reviews
0 helpful votes
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Thank you for your on-line help
August 20, 2012

Thank you for your on-line help. Great products, fast shipping and wonderful, prompt service.

Date of experience: August 20, 2012
Steven P.
9 reviews
0 helpful votes
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The only negative I had was the original order was cancelled for some reason. I called customer service and she said the order was "deleted"'. She told me she would put the order through and the items would would arrive the next day and they did!

Date of experience: August 19, 2012
L F.
1 review
0 helpful votes
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I am glad to have found what I needed
August 17, 2012

I am glad to have found what I needed. I hope we will only need these shoes for a short time, so hopefully we won't need to buy more.

Date of experience: August 17, 2012
Margaret W.
15 reviews
0 helpful votes
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Out of stock on my first three choices
August 16, 2012

Out of stock on my first three choices. This was very discouraging.

When trying to return item for exchange product return form did not load properly resulting in requirement to telephone customer service.

Return Form needs work in system and to use same wording as on packing slip or order confirmation. Check out llbean return protocol.

Date of experience: August 16, 2012