Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of OrthoticShop

OrthoticShop

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate OrthoticShop?
grey stargrey stargrey stargrey stargrey star

OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.4 stars from 11,406 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
This company does not typically respond to reviews

Instant Feedback

74,150 reviews

We monitor reviews for authenticity

natividad L.
1 review
0 helpful votes
Follow natividad L.
Unfollow natividad L.
Share Review
Report Review

Easy to shop
September 29, 2014

Easy to shop. I like the orthotics products. Hope the one that got fit me right

Date of experience: September 28, 2014
Daniel C.
8 reviews
0 helpful votes
Follow Daniel C.
Unfollow Daniel C.
Share Review
Report Review

Fast and easy, plus they have my hard to find work boot! 5 stars!

Date of experience: September 27, 2014
Jane I.
1 review
0 helpful votes
Follow Jane I.
Unfollow Jane I.
Share Review
Report Review

The doctor who makes my orthotics recommended this site when I could not find suitable shoes that would fit my orthotic. This is my first order and I was surprised at how quickly I received my order. I ordered hiking boots in 4e which is larger than the 2e I usually wear. I was glad I ordered a wider size since I have to get both my orthotics and thicker socks into the boots.

Date of experience: September 27, 2014
dallas w.
1 review
0 helpful votes
Follow dallas w.
Unfollow dallas w.
Share Review
Report Review

The service was good but we had to send the shoes back because my mother in law could not wear them because they hurt her bunions. She is 94 and lives in a rest home

Date of experience: September 27, 2014
Ellen M.
6 reviews
0 helpful votes
Follow Ellen M.
Unfollow Ellen M.
Share Review
Report Review

Found what hubby wanted & needed
September 27, 2014

Found what hubby wanted & needed.
ExWide Winter Work Boot & handsome Olukai' Ohana Kona, Kona Sandal in 11!
Prices not bad either. Free shipping! We'll see how shipping time goes... Tnx!

Date of experience: September 27, 2014
Gramma K.
1 review
0 helpful votes
Follow Gramma K.
Unfollow Gramma K.
Share Review
Report Review

Wonderful website
September 27, 2014

Wonderful website. I will be back again.

Date of experience: September 27, 2014
Laura C.
4 reviews
0 helpful votes
Follow Laura C.
Unfollow Laura C.
Share Review
Report Review

...
September 27, 2014

Date of experience: September 27, 2014
Jessica R.
5 reviews
0 helpful votes
Follow Jessica R.
Unfollow Jessica R.
Share Review
Report Review

I paid for rush delivery, but the shoes arrived 10 days after the order was placed. However, the quality of the shoes is superb!

Date of experience: September 27, 2014
diana d.
1 review
0 helpful votes
Follow diana d.
Unfollow diana d.
Share Review
Report Review

...
September 26, 2014

Date of experience: September 26, 2014
L R.
1 review
0 helpful votes
Follow L R.
Unfollow L R.
Share Review
Report Review

There were some confusions, for example, Norton email me about OrthoticShop.

Who is Norton?

LRB

Date of experience: September 24, 2014
mary t.
1 review
0 helpful votes
Follow mary t.
Unfollow mary t.
Share Review
Report Review

Easy checkout!
September 24, 2014

Easy checkout!
Like the free shipping!

Date of experience: September 24, 2014
Thomas P.
1 review
0 helpful votes
Follow Thomas P.
Unfollow Thomas P.
Share Review
Report Review

...
September 24, 2014

Date of experience: September 24, 2014
Dottie T.
1 review
0 helpful votes
Follow Dottie T.
Unfollow Dottie T.
Share Review
Report Review

The web site is good...
September 22, 2014

The web site is good...need to see if the shoes are good

Date of experience: September 22, 2014
CAT U.
1 review
0 helpful votes
Follow CAT U.
Unfollow CAT U.
Share Review
Report Review

Love the free shipping both ways and the ease of generating a label for returns.

Date of experience: September 22, 2014
Edie G.
1 review
0 helpful votes
Follow Edie G.
Unfollow Edie G.
Share Review
Report Review

Great website
September 22, 2014

Great website. Fast delivery. Excellent prices & styles.

Date of experience: September 22, 2014
Kathy E.
2 reviews
0 helpful votes
Follow Kathy E.
Unfollow Kathy E.
Share Review
Report Review

This company has been exceptional on fulfilling orders and making returns easy.

Date of experience: September 21, 2014
Linda S.
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

...
September 21, 2014

Date of experience: September 21, 2014
Charles E.
6 reviews
0 helpful votes
Follow Charles E.
Unfollow Charles E.
Share Review
Report Review

I'm very pleased with my shopping experience with Orthoticsshop.com. I messed up my order and got the wrong size brace ordered. I contacted customer service, they sent me return shipping labels at their cost and got a replacement brace, the correct size, sent right out to me. Now that's good business practice.

Date of experience: September 20, 2014
Bette S.
1 review
0 helpful votes
Follow Bette S.
Unfollow Bette S.
Share Review
Report Review

The slippers are not wide enough
September 20, 2014

The slippers are not wide enough.

Date of experience: September 20, 2014
Susan L.
1 review
0 helpful votes
Follow Susan L.
Unfollow Susan L.
Share Review
Report Review

I REALLY LIKED THE SECURE CHECKOUT ON ONE PAGE MAKING IT EASY FOR THE CUSTOMER TO VIEW BY SCROLLING UP OR DOWN. IT WAS A RELIEF AND MADE ORDERING FAST AND EASY.

9/18/14
I was specifically looking for the silver inserts found in Crocs' Rx Cloud shoe and searched for it on your site. What came up was one called Backjoy Silver Comfort Insoles and it looked online like the actual Crocs insert and one I have here at home, and it was silver. Turns out it was not even close to the Crocs Rx Cloud insert and seemed hard as a rock on my feet. Service was very good and I really like OrthodicShop, but this was not what I was looking for.

Date of experience: September 18, 2014