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OrthoticShop

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.6 stars from 11,396 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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Oklahoma
1 review
0 helpful votes
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Very comfy & good looking boot
November 11, 2022

I love my new boots! They are stretchy where needed. I tried them on and they fit comfortably. The zipper was a bit difficult but I can lubricate it to move easier. Overall I recommend and look forward to wearing!

Date of experience: November 10, 2022
Georgia
1 review
0 helpful votes
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Great product!
November 8, 2022

I received my Vionic (orthoheel) orthotics quickly and they work great. They are supportive and work in any shoes.
Thanks.

Date of experience: November 7, 2022
Texas
1 review
1 helpful vote
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Disappointed
October 18, 2022

I ordered my shoes on 10/6 with a delivery timeframe of 10/11 to 10/16. I requested a tracking number on 10/12. Was told they forwarded my order to Propet because their warehouse was out of the shoes. They were going to give me a tracking number as soon as Propet gave it to them. I tried again on the 14th. It's now after 7 p.m. on 10/17 and I not only don't have my shoes, I still don't have a tracking number.

Date of experience: October 17, 2022
Ohio
1 review
0 helpful votes
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Great Shoes
October 5, 2022

These shoes are perfect for people with diabetes. They are comfortable and provide great support. I have used them before and am pleased with the quality.

Date of experience: October 4, 2022
Washington
1 review
0 helpful votes
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I have ordered and tried on so many shoes, boots and sandals. But the boots by MT Emery fit finally met my needs.

Date of experience: September 19, 2022
Massachusetts
1 review
0 helpful votes
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Slippers
September 13, 2022

I'm happy with my Vionic slippers but they take a little getting used to…. The footbed is comfortable but not super soft. Hoping as I break them in they will be great….
Also they are hot….

Date of experience: September 13, 2022
California
1 review
0 helpful votes
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Zipper Problem
September 12, 2022

This is the 4th pair Mt. Emey 9215 Women's Orthopedic Boot. Each time I ordered I had problems with the
Zipping. I wear a brace the shoe that has my brace the zipper broke or I couldn't zip it. I had to have the zipper replaced with a metal zipper

Date of experience: September 11, 2022
Colorado
1 review
0 helpful votes
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Great products. Excellent delivery time. I ordered and received them within 2 days. I caught a great sale on shoes I've ordered bedore. Great value.

Date of experience: September 11, 2022
Ohio
1 review
0 helpful votes
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Will shop here again
September 12, 2022

Prompt delivery. Excellent price. And a wide selection of sizes for the style I selected. I will shop the Orthotic Shop again.

Date of experience: September 11, 2022
Washington
1 review
0 helpful votes
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These memory foam insoles are like walking on a sandy beach. Crazy awesome. They actually spring back with every step.

Date of experience: September 3, 2022
Illinois
1 review
0 helpful votes
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Comfortable
September 1, 2022

Just what I was looking for.
I needed to replace an old pair of shoes. These were the closest ones to my other shoes

Date of experience: August 31, 2022
Colorado
1 review
0 helpful votes
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I have had these same shoes in the past and was glad to find them on your website at a better price.
Thank you!

Date of experience: August 16, 2022
Louisiana
1 review
0 helpful votes
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Not slip resistant
August 2, 2022

Order child slip resistant shoes that didn't work. She couldn't stand without slipping and falling.

Date of experience: August 2, 2022
New Jersey
1 review
0 helpful votes
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Happy
July 21, 2022

I loved the fact that they had several brands and an assortment of options to match my needs. It was super easy to order just what I wanted.

Date of experience: July 20, 2022
Connecticut
1 review
0 helpful votes
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Awesome
July 20, 2022

I really can feel the difference in the arch. Just got them but I love the style and color of the sandals

Date of experience: July 19, 2022
Michigan
1 review
0 helpful votes
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Man, do they help!
July 11, 2022

Received my sandals first and have been wearing them since I got them. They have helped so much, that me feet don't hurt as much as they did.

Date of experience: July 11, 2022
Utah
1 review
0 helpful votes
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Bad customer service
December 20, 2021

I am very disappointed with this company. I was very happy to find a pair of heels with arch support to wear to my daughter's wedding, so I bought a pair of supportive booties that I was very happy with, and that made me want to give some good walking shoes a try. The walking shoes just did not fit right. I tried different combinations of insoles, different lacing strategies, anything I could find on the internet. Nothing worked. So I contacted customer service, told them the situation, and they told me to send them back. And then a whole different mess happened. My mistake for thinking Orthotic Shop would have as good of customer service as Orthofeet. It's really too bad, because Orthotic Shop has a better selection, but now I know that if there are any problems, I can't trust them.

Date of experience: December 20, 2021
Oregon
1 review
0 helpful votes
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No comfort policy for returns!
November 10, 2021

I bought a pair of the Spira walkers, wore them walking ONCE, the tongue was digging into my ankles and was very uncomfortable. I called customer service to return them and explained what had happened. No mention was made that they resell the returned shoes. They received the shoes back on 11/5 and I did not receive any notification as of 11/10 so I called them to get a status update. I was told that they denied the return because the shoes were 'worn' and they couldn't resell them. So, I'm out $128 for shoes I can't wear!
I would not recommend doing business with this company since you are stuck if the shoes don't fit right. You would have to wear them around the house on carpet for a while so they would be in PERFECT condition or you won't get your money back. The supervisor told me I could 'break them in more'. I'm going back to Gravity Defyer - shoes I've worn for 8 years and did NOT have to break in! And, their customer service is MUCH easier to deal with!

Date of experience: November 10, 2021
Pennsylvania
1 review
0 helpful votes
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Unsatisfied
May 20, 2021

The web site 100% satisfaction. I am not satisfied! THEY DO NOT FIT THEY WOULD RETURN THEM AND I CAN NOT GET MY MONEY BACK. DO NOT BUY FROM THESE PEOPLE.
Roxann

Date of experience: May 20, 2021
Australia
1 review
0 helpful votes
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Refuse to reply
April 29, 2021

I have purchased before and always good quality products and service. This time was about to finalise payment when I noticed a freight charge of $1010. 00 for one pair of shoes and one pair of slippers to Australia. I questioned this and was told via their ‘Chat' thing, that this had been set to stop sending items overseas! As I have ordered and had goods sent from US in past few months with no problems, I sent an email to ask for clarification.
Then they just refused to answer me! Totally rude and not a good look for this company.
I shall NOT be buying from them ever again, and will not recommend them to anyone I know from now on.
Silly people.

Date of experience: April 29, 2021