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Originalframes

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originalframes.com

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Originalframes Reviews Summary

Originalframes has a rating of 1.2 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Originalframes most frequently mention customer service, credit card and phone number. Originalframes ranks 138th among Domain Registration sites.

service
17
value
15
shipping
17
returns
13
quality
15

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New Jersey
2 reviews
1 helpful vote
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Buyer beware
April 17, 2020

Ordered a five piece canvas and after two weeks, received no email confirmation. Will be reporting them to credit card company and consumer affairs. Buyer beware.

Date of experience: April 16, 2020
Massachusetts
1 review
0 helpful votes
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Somewhat Satisfied
April 17, 2020

I ordered from here about 3 weeks ago. I did select no frame so when I finally received my order I realized I needed to purchase the stretcher bars and create a cool DIY project. They never sent a tracker but once you download the app to the link they send it gives you the tracking number for the provider delivering the picture. I had to play around with it and realized the first 8 numbers were irrelevant and was able to track it through fedex until it finally came 3 weeks later. There was no customer service and everything is in Chinese. I would order in the future as the quality of the painting was great now that I know how what to expect.

Date of experience: April 16, 2020
Germany
1 review
5 helpful votes
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Run Noww
April 9, 2020

Smhhh i usually do review checks on new websites but i failed to do so this time only because i was in a rush to get my house furnished n i just wasted 40 bucks just for being inpatient... It only took me 8 days after my initial order day to realize i was played called the number on the website it rang for 2 mins n when it with to voicemail i knew there was no way i would ever receive my product smh please review every company moving forward these ppl are legit scammers idek how they could still be up n running

Date of experience: April 9, 2020
Florida
1 review
1 helpful vote
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WEB SITE LOOKS LEGIT BUT IT IS A SCAM. ORDER NEVER RECEIVED. SEVERAL PHONE CALLS NOT RETURNED. DEAD VOICE MAIL. CUSTOMER SERVICE HAS NO RESPONSE. WORKING WITH CREDIT CARD CO TO GET REFUND HOPEFULLY.
REPEAT, DO NOT ORDER FROM ORIGINALFRAMES.COM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM

Date of experience: April 6, 2020
Florida
1 review
4 helpful votes
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Fraudulent Company
March 18, 2020

I placed an order with Original Frames for 3 sectional art pieces. My card was charged immediately and then 7-10 and more days went by with attempted multiple contacts via email and phone messages and absolutely no communication back. This presents as a fraudulent company with no service support at all. DO NOT BUY from this company

Date of experience: March 18, 2020
California
1 review
2 helpful votes
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This order seemed to take forever. Almost impossible to track using their tracking service. I have left 3 emails and made numerous phone calls to this bogus company. Do not order product with them.

Date of experience: March 2, 2020
Maryland
1 review
13 helpful votes
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Meh
March 2, 2020

This company had a great selection of Art! Hell i found the pic I wanted and ordered. But it took 3weeks or more to get to me and they dont have a real "contact us " department... so reaching out to get info on delivery (NOT HAPPENING) right now. But i did recieve my order it was AWESOME! I just have to go buy the Frames to my canvas art... it seems like a small business tryna run as a corporation faster than they can expand... all in all the product was great quality, but half done Cause i expected the frames. But if they said they dont put frames with it then. Im a good %80 satisfied

Date of experience: March 2, 2020
Montana
1 review
2 helpful votes
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Disappointed
March 1, 2020

I took my time looking through all the pictures and picked the perfect one. The delivery date was only a few days away but I received an email stating there was a delay and it would be another four to six weeks. I asked for a refund and I have heard nothing back. I checked into this company a little further and realized they had an F rating with the BBB for the exact complaints that I have. I would not do business with this company. I have a wall in my home that needed a picture on it and now I have to wait another 6 weeks or possibly longer to receive the picture I ordered because the company is refusing to cancel my order and give me a refund.

Date of experience: March 1, 2020
Colorado
1 review
2 helpful votes
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DO NOT ORDER
February 28, 2020

Placed an order. Never received our product. Currently disputing purchase via my credit card company.

Date of experience: February 28, 2020
Texas
2 reviews
5 helpful votes
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I ordered 2 frames 5 weeks ago and have never received my orders yet they have my money. I have sent 8 emails, left 4 messages on their "contact us" phone number which goes straight to vm and have never heard back from them. I am reporting them to the BBB as they are a complete scam. There are plenty of great frame / art companies out there but this is not one of them - DO NOT ORDER FROM THEM!

Date of experience: February 18, 2020
California
1 review
4 helpful votes
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Complete Scam
January 30, 2020

After not receiving my picture for several weeks (and instead receiving a bunch of coupon emails like the ones described in the review before mine), I sent multiple emails that all went unanswered. I finally received something in the mail, but it was rolled up in a small tube wrapped in plastic. I knew that it would just be the completely disassembled picture, obviously without the wooden canvas. I was so annoyed at the fact that I'd been scammed, that I never even opened it. I just sucked it up as a loss. I should've known the site was a scam by the prices and the lack of reviews. PLEASE don't order from here. Save yourself time, money, and hopes.

Date of experience: January 29, 2020
Wisconsin
2 reviews
7 helpful votes
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Ordered product in early December 2019 as a Christmas gift. Order confirmation email was nothing more than a continual pop-up add for obtaining a coupon for the next order. Emailed company for order status, completely unresponsive. Also left voicemail message at the phone number listed on their website, which always went directly to a voicemail box - never responded to this message either. Ended up claiming as a fraudulent charge on my Bank of America card, who promptly credited my card. Thank goodness for Bank of America's fraud protection!

Date of experience: January 2, 2020
New York
1 review
2 helpful votes
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They send fake shipping tracking information. It is a scam chinese company who takes your money and sends you nothing. Originalframes.com is a SCAM!

Date of experience: November 23, 2019
Texas
1 review
4 helpful votes
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Horrible!
October 2, 2019

False Advertisement! Never order from this website! I order a 5 piece canvas that was not assembled at all. It was horrible!

Date of experience: October 1, 2019