Oriental Trading CompanyReviews 145

I ordered some wedding supplies for my wedding back in august. I never recieved it, so then they were sending it to me again. I received alright but not before the wedding. I had to go purchase last minute stuff the day before the wedding. I mailed it back to get my money back, but they never did give me my money. I kept calling and they told me the same story everytime. It shows on our end that it has been processed. Give it a day or two and it should be in your account. It has been almost a year now and i have not seen a penny of that money. I would never go through them again.

Terrible customer service. My wife apparently ordered some birthday supplies from this company in April 2017. The following year in May 2018, my wife ordered some new birthday party supplies. Then two weeks later, May 17,2017, I receive an email from the company saying we owe $57 for a purchase in April 2017. I call the company to find out what is going on, because there is no way the company is just going to ship stuff out to us without first getting PAYMENT. I receive a message back from their accounting department stating that they placed a credit card authorization on my card back in April 2017 but apparently never actually charged my card. While in the process of trying to figure out if my card was even charged or not, they sent me multiple emails with an invoice seeking immediate payment and sent a letter to my house saying that they would seek legal action if the amount was not paid in full within 2 weeks. I mean, come on seriously? They screw up, don't charge my card, ship the products to me, then over a year later send threatening letters to my house. Ridiculous. I have no problem paying for something I ordered, but I want to at least first confirm what card they placed an authorization on just to make sure that there was no charge actually made on that card. We will not be shopping here again.

I wrote to their tech support to ask if my order had been processed after 10 days of my order being placed. They answered right away and told me it had not been processed yet and I would receive an email with a tracking number when the order was shipped.
Then when it was almost one month of my order being placed, and getting very close to the time of the party where the supplies ordered were going to be used... I wrote them again asking for the status of my order. They answered saying the ordered "had to be cancelled". At the same time I received the confirmation of ordered cancelled saying I was going to bet my money back.
I was not informed my order had to be cancelled until I sent the second email, the the money was returned also only after I complained.

I was very disappointed and wonder if I had just 'forgot' about the order, if I would even get my money back. I will NOT use them again.

Thank U Oriental Trading Company for canceling our order WITHOUT our consent and WITHOUT informing us that it has been canceled!

Order was placed. We got a confirmation with the order number we have been told all is well and should receive it in 10 days
And we were waiting all that time and when we called to ask where the order was. We simply got an answer with oh sorry for the inconvenient we cancelled your order! They simply cancelled it without our consent and without informing us making us wait all that time for nothing! There was nothing wrong with our payment and the order was confirmed. It was very disappointing

I ordered some items through Oriental Trading, and as soon as I got the shipping notification I realized I accidentally had it shipped to my OLD address. I called and talked to Jag in Guest Relations and he got in touch with UPS but they weren't able to reroute it, so he reshipped the entire order to me free of charge! And it was my error! So generous. I didn't expect such great service from a company that sells such low-cost items. Thank you!

I have never dealt with such helpful individuals. I'm in customer service and the level of customer service the employees of Oriental Trading is AMAZING! I had two separate issues and they took care of me with easy, no hassle, understanding and with such speedy resolutions. I didn't have to over explain, talk to a line of people, wait a million hours to get an answer. I think both times I was on the phone with a rep it took less than 5 minutes from start to finish. I have been ordering from this company for years now (for work) and this just makes me want to do more business with them. Thank you for making my job that much easier Oriental Trading!

I have ordered from this company many times for various crafts, gifts items and so on. Never had an issue. However I recently order three tropical tumbler glasses for an upcoming trip, 1 of the tumblers shipped had the straw broken off, I emailed customer service, within the hour they replied I had a choice to receive a credit or they will ship a new one at no charge! I could not believe it. This day in age customer care and service is lax so I am VERY happy with Oriental Trading in their products and service. A WIN WIN for all. Thanks

TERRIBLE Customer Service! Customer Service Reps "Christina", "Jessica" or "Jessi" and "Emerald" should be fired immediately.

Convo 2:
6:25:00 PM: CustomerParris: Yes please

6:30:32 PM: CustomerParris: Are you there?

7:00:16 PM: AgentJessi: I apologize about that, how may I assist you?

7:01:16 PM: CustomerParris: Again, I would like a refund for the Jester Stand Up, order number *******, which I did not receive.

7:03:37 PM: AgentJessi: Was there anything wrong with the item?

7:05:07 PM: SystemSystem: System ending session because of no timely response.

7:05:12 PM: CustomerParris: Hello?

I ordered some crafts on a Monday night for a kids event we are having at our business on Sunday. I paid the extra shipping to have it delivered and arrive by Friday. So i track the package every day a couple times a day to make sure its still being delivered on Friday and that way i know if it isnt going to be, I need to figure out a Plan B. So FRIDAY 2pm comes around and its scheduled delivery is changed to MONDAY! Seriously? On friday at 2pm. And i need this package in less than 2 days. I called and they did fix my problem, refunded my extra shipping charge (yay) and they say they can reship a new order and i will be here by Saturday. They ask me to call Friday night after 8pm so i can confirm it has shipped. I did, and they did confirm it shipped out and will be here on Saturday. HOWEVER, now i check SATURDAY MORNING and only HALF of my shipment is going to be here because the other stuff is out of stock! No notification via email, no call, no nothing letting me know that only half of my order is coming. Nice right? So if i would have not checked this am, my package would be coming tonight and i would completely screwed for my event tomorrow. Thank you oriental Trading for completely screwing up this order, my event and my next day and a half because now i have to find time in between work today and work tonight to find a new craft for 50 kids for tomorrow. Your business sucks!

I've contacted their customer service via live chat and phone 3x, the lady on live chat said she was helping me but I waited 5 mins with no response after that. So I called and asked for my tracking number and she wouldn't even give it to me she said "it's coming Friday you don't have to have the tracking number" if I called wanting a tracking number freaking read it off for me! Let's see if my cheap a$$ products get here and work out.

Oriental Trading has become my go-to site lately. I have always heard of them, and enjoyed browsing their catalogs many years ago. Earlier this year was my first purchase with them, and... well lets just say that was in February and right now as of mid-June, I have placed (at least) 6 orders. The selection is amazing, customer service fantastic and the price and quality can't be beat! I was even more amazed at the fact that they sent me someone else's order recently, and not only did they expedite my missing items, but they also allowed me to keep (or donate--their words, not mine) the other order. Customer service is fast and so very kind. I wouldn't dare spend my money elsewhere.

I have ordered many times from OTC and have never been disappointed, but with this last order I placed, I have been blown away with their professionalism! I am a School Crossing Guard and like to make up little "goodie bags" for "my" kids. For St Patrick's Day, I ordered several candy items for the bags but when they arrived, one had an expiration date of June 2015! I called and was told to throw away the old candy and they would ship out a new bag and it would be here by March 9. Well, it didn't come by March 9 so I went to the web site to track the order and found out it had been delivered on March 11! It wasn't delivered to ME, so I called the post office. To make a long story short, the package had been delivered to the wrong branch of our local post offices, so instead of sending it to MY post office, they sent it back to OTC! How stupid can people be?! I called to see if OTC could send it back, and not only did they send it back, they express-shipped it so #1, it would get to me in time for St Patrick's Day, and #2, our brainy post office would not be involved in any way! The candy arrived Thursday, I added it to the goodie bags, and the kids loved the candy! It was the "Pot O' Gold" candy packets- and each little piece of candy has a shamrock stamped on it! The kids thought it was really neat! So thank you, Oriental Trading Company, and your employees, for helping make our St Paddy's Day a success! You're #1 in my book!

My order of of 6 different sets of items was placed on 12/5/16 and was shipped out thru UPS Surepost on 12/6/16. It was scheduled to arrived by 12/12/16, but I actually received it on 12/9/16! This was my first time ordering from Oriental Trading Company and I am very impressed with the entire process. The items I received were exactly as shown online and the shipping was super quick! I will definitely be happy to order from them again!

My husband and I got married in July. We wanted to do candy buffet at our wedding so we ordered threw Oriental Trading. My candy buffet turned out beautiful. I love it so much. I ordered glass jars to hold the candy, I ordered the candy and personalized ribbons with our name and wedding date. The candy buffet was a hit at the wedding.
I had no problem with shipping, and even received my order a few days early. With that said though I did order my supplies in like April or May. I received free shipping on my order with a coupon :) Very happy. I will most likely be ordering from them again.