Oriental Trading CompanyReviews 145

A order was placed with them. They canceled the order without notifying me and when I check on the status they said someone called and cancel the order next day which is completely untrue! I was depending on the item to arrive in 2 weeks and 2 weeks later I'm told too bad I need to reorder. This is the reason why amazon is stealing all of your business. They don't treat their costumers indifferent and makeup things. I am so upset. I will use other dependable company for my supplies needs. Others should think twice before ordering from this website. It completely wasted my time.

I ordered candy as favors for a sweet 16 party. I live in S. Florida and asked specifically how they would get the chocolate candy to me without it melting. I was put on hold and the customer service rep returned and told me they ship with dry ice. Got the order on time and - NO dry ice. Melted candy. When I called the customer service rep said oh no we don't use dry ice I don't know why you were told that. I wouldn't have ordered it had I know that. I received a refund but the party is in 4 days and I have to find new favors. Won't be ordering again from them.

Ordered an item on 10\17 that was "In stock". Got an email it was out of stock. Then, same day as the email, you call and tell me its on stock again. You couldnt just keep the money, you had to refund it and make me give my info to pay again. Not even joking, 3 days later, I get an email saying its out of stock again. Its October 26, and you guys tell me "sorry" and now I have 5 days to find a costume somewhere else (my son was already unable to wear it to a school Halloween party due to this fiasco. Company has issues)

Paid with a credit card. Safe one might think, right? Oh no! I was having issues (or so I thought) with unauthorized charges on my credit card. Because Oriental Trading's charge didn't say Oriental Trading I thought it was bogus and disputed the charge. *Immediately* upon finding out the error I spoke with my credit card company about my mistake and had them charge my card again. That was in April. I am STILL dealing with this as Oriental Trading can't find the money (despite my confirming it had actually been paid. Now they are threatening *me* with collections? I have sent them documentation from my credit card company about 4 times now and they "can't find it in their records." Will NEVER use this company again!

I, like many others, have ordered a handful of items from this site for my wedding after receiving numerous catalogs in the mail. I only received one out of two of my packages and within it was a singe item from my order. The other three items were for another couple, even including a customized lawn sign complete with a photo of them along with their names and the date of their wedding. The thing that disturbed me the most was that their wedding was dated three days after I got the package. I was so sad for them that I honestly shed a few tears. My mother called customer service and after a long talk she had to suggest to the fella on the other line that he should contact the couple. As if he couldn't think of doing so himself! ALSO, my stepmother ordered stickers from the site to use on my favor bags and she received the wrong ones and had to reorder! My own order was reshipped and it hasn't arrived yet, but I'm feeling somewhat hopeful since this situation only happened five days ago. It's safe to say that I will be going to a party store for my next event after this fiasco.

I have used them in the past and it was great. Recently I tried ordering for my wedding. My order was cancelled 3 times. I thought it was my card. I tried 3 others. Called costumer service, they said try a different card. Then they said it was my "verifying information" tried calling that line after being on hold in the normal line for 15 mins. Turns out, one of the things I was trying to order must have been discontinued, but it didn't say that on the website, no one told me when I called, and it kept letting me order it, but wouldnt show up in my "re-order" cart. Waste of time and money