On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I needed assistance with an order and Jerica went above and beyond to help me and made one extra step to follow-up with me to make sure I was satisfied!
I have been ordering from orange shine for several months now, and have been very pleased with their variety of vendors, and products available for sale. My mom and I own a boutique, and we have been keeping it fully stocked through different vendors on orangeshine.com. A customer service rep named Lisbeth has been very helpful with any questions I have had. She gets right back in touch with answers.
Great have everything you need and are always there to help. Leslie Cervantes helped me resolve a defective item with a vendor and was great.
Lisbeth, has exceptional customer service skills. I which she was on the other end of all my concerns. Give her a raise!
Amazing and wonderful customer service. They are available to assist their customers. Responsive and willing to try. Just wonderful!
I love Ordering from orangeshine and the costumer service is amazing. Thank you Jerica for helping With current orders, i appreciate it.
Orange Shine has great customer, they are very quick with responding and are very helpful.
Lisbeth (Customer service rep) was a great help.
Orange Shine's customer service is quick and everyone is very responsive and kind. We appreciate them!
A vendor made a mistake on my order & Jerica helped me resolve the issue in a quick and time efficient manner... Thank You Jerica!
Everything was great. I like the t-shirt, I bought them for me and my sister. We were both satisfied with our new image.
Leslie C was very helpful with resolving my issue. Each time I call with a question the representatives are very responsive.
I ordered something on March 5th from Mazik. I was told it was a preorder, Then they kept pushing the date back multiple times. I took orders from my customers and now they said it is canceled because of low orders? Why make me wait and string me along all this time with different dates for no reason
Dear Stacey L.,
Thank you for taking the time to leave a review. We at OrangeShine sincerely apologize that you had to wait two months for an order that ended up being canceled.
We have been working on improving our systems to deliver more transparency between sellers and buyers in an effort to reduce situations like this.
If you wish to learn more, you can email me directly at [email protected].
I am interested to know how I can deliver a more positive customer service experience in the future.
Best,
Viktor Kristensen@ OrangeShine
I had a return for a product I ordered, Jerica helped me she was super fast, nice and efficient. Took care of my return. Took one day for them to send me a return label and give me my refund for the product. :)
I was helped by Jerica and she was an amazing help with a cancellation of an order. Great service!
Thank you so much
Leslie provided exceptional service when addressing my shipping concerns. She got back to me in a timely manner, and offered additional assistance. Pleased to know she cares about customer satisfaction.
Thank you, Leslie... you are a RockStar!
One of the vendors was past due on reviewing my order so Jercia Garcia helped a lot! Very professional and answered on time! Really appreciated her, she came in contact with the vendor for me, thanks so much!
I received an incorrect item and let Orange Shine know immediately. The customer service rep, Leslie, took care of problem and responded back to me within a few days! She is the most pleasant person to talk to and just overall a wonderful representative of the company!
Jerica was great help. Had a minor issue with my order, she contacted the proper staff/vendor and would get back to me. Issue was solved very fast, was very friendly to work with!
Was missing 30 pieces of my 140 piece order, Jerica quickly contacted the vendor and got my issue resolved. I really appreciate your prompt reply!
Jerica was very helpful when handling a return for me due to defective product. Really happy with how quick and efficient she was. Thank you again for all your help!
We're so happy to hear that you've been keeping your boutique fully stocked through OrangeShine's vendors! We are always here to assist and support with inventory & merchandise for your boutique.