OrangeShine

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Write a review
Reviews that mention popular topics
Georgia
1 review
0 helpful votes
Follow Ketisha F.
Unfollow Ketisha F.
Share Review
Report Review
Happy Buyer
July 22, 2020

I needed assistance with an order and Jerica went above and beyond to help me and made one extra step to follow-up with me to make sure I was satisfied!

Date of experience: July 20, 2020
Florida
1 review
2 helpful votes
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

I have been ordering from orange shine for several months now, and have been very pleased with their variety of vendors, and products available for sale. My mom and I own a boutique, and we have been keeping it fully stocked through different vendors on orangeshine.com. A customer service rep named Lisbeth has been very helpful with any questions I have had. She gets right back in touch with answers.

Date of experience: July 17, 2020
Orange Shine O. — OrangeShine Rep
over a year old

We're so happy to hear that you've been keeping your boutique fully stocked through OrangeShine's vendors! We are always here to assist and support with inventory & merchandise for your boutique.

Texas
1 review
0 helpful votes
Follow Bawse K.
Unfollow Bawse K.
Share Review
Report Review
Great customer service
July 18, 2020

Great have everything you need and are always there to help. Leslie Cervantes helped me resolve a defective item with a vendor and was great.

Date of experience: July 17, 2020
California
2 reviews
0 helpful votes
Follow G B.
Unfollow G B.
Share Review
Report Review
Phenomenal
July 10, 2020

Lisbeth, has exceptional customer service skills. I which she was on the other end of all my concerns. Give her a raise!

Date of experience: July 9, 2020
Texas
1 review
0 helpful votes
Follow DLana M.
Unfollow DLana M.
Share Review
Report Review
Impressive
July 4, 2020

Amazing and wonderful customer service. They are available to assist their customers. Responsive and willing to try. Just wonderful!

Date of experience: July 2, 2020
New York
1 review
0 helpful votes
Follow Shadae G.
Unfollow Shadae G.
Share Review
Report Review
Thank you
June 24, 2020

I love Ordering from orangeshine and the costumer service is amazing. Thank you Jerica for helping With current orders, i appreciate it.

Date of experience: June 24, 2020
Florida
1 review
0 helpful votes
Follow Star D.
Unfollow Star D.
Share Review
Report Review
Great customer service
June 6, 2020

Orange Shine has great customer, they are very quick with responding and are very helpful.
Lisbeth (Customer service rep) was a great help.

Date of experience: June 5, 2020
Colorado
1 review
0 helpful votes
Follow Sara Y.
Unfollow Sara Y.
Share Review
Report Review
Great customer service
June 4, 2020

Orange Shine's customer service is quick and everyone is very responsive and kind. We appreciate them!

Date of experience: June 2, 2020
Wisconsin
1 review
0 helpful votes
Follow Etta D.
Unfollow Etta D.
Share Review
Report Review
Vendor made a mistake
May 30, 2020

A vendor made a mistake on my order & Jerica helped me resolve the issue in a quick and time efficient manner... Thank You Jerica!

Date of experience: May 29, 2020
Seychelles
1 review
0 helpful votes
Follow Jade M.
Unfollow Jade M.
Share Review
Report Review
Great
May 24, 2020

Everything was great. I like the t-shirt, I bought them for me and my sister. We were both satisfied with our new image.

Date of experience: May 24, 2020
Louisiana
1 review
0 helpful votes
Follow BreAnna W.
Unfollow BreAnna W.
Share Review
Report Review
Good Customer Service
May 23, 2020

Leslie C was very helpful with resolving my issue. Each time I call with a question the representatives are very responsive.

Date of experience: May 22, 2020
New York
1 review
4 helpful votes
Follow Stacey L.
Unfollow Stacey L.
Share Review
Report Review
Waited two months
May 22, 2020

I ordered something on March 5th from Mazik. I was told it was a preorder, Then they kept pushing the date back multiple times. I took orders from my customers and now they said it is canceled because of low orders? Why make me wait and string me along all this time with different dates for no reason

Date of experience: May 22, 2020
Orange Shine O. — OrangeShine Rep
over a year old

Dear Stacey L.,
Thank you for taking the time to leave a review. We at OrangeShine sincerely apologize that you had to wait two months for an order that ended up being canceled.
We have been working on improving our systems to deliver more transparency between sellers and buyers in an effort to reduce situations like this.
If you wish to learn more, you can email me directly at [email protected].
I am interested to know how I can deliver a more positive customer service experience in the future.

Best,
Viktor Kristensen@ OrangeShine

New York
1 review
0 helpful votes
Follow Safa A.
Unfollow Safa A.
Share Review
Report Review
Return
May 15, 2020

I had a return for a product I ordered, Jerica helped me she was super fast, nice and efficient. Took care of my return. Took one day for them to send me a return label and give me my refund for the product. :)

Date of experience: May 14, 2020
Texas
1 review
0 helpful votes
Follow Adelaida P.
Unfollow Adelaida P.
Share Review
Report Review
Great service
May 4, 2020

I was helped by Jerica and she was an amazing help with a cancellation of an order. Great service!

Thank you so much

Date of experience: May 1, 2020
Ohio
1 review
0 helpful votes
Follow Natasha S.
Unfollow Natasha S.
Share Review
Report Review
Great Service
April 29, 2020

Leslie provided exceptional service when addressing my shipping concerns. She got back to me in a timely manner, and offered additional assistance. Pleased to know she cares about customer satisfaction.
Thank you, Leslie... you are a RockStar!

Date of experience: April 28, 2020
Georgia
1 review
0 helpful votes
Follow Ayanna C.
Unfollow Ayanna C.
Share Review
Report Review
Order Update
April 28, 2020

One of the vendors was past due on reviewing my order so Jercia Garcia helped a lot! Very professional and answered on time! Really appreciated her, she came in contact with the vendor for me, thanks so much!

Date of experience: April 27, 2020
South Dakota
1 review
0 helpful votes
Follow janene w.
Unfollow janene w.
Share Review
Report Review
Wonderful customer service!
April 24, 2020

I received an incorrect item and let Orange Shine know immediately. The customer service rep, Leslie, took care of problem and responded back to me within a few days! She is the most pleasant person to talk to and just overall a wonderful representative of the company!

Date of experience: April 23, 2020
North Carolina
1 review
0 helpful votes
Follow Meagan M.
Unfollow Meagan M.
Share Review
Report Review
Great, speedy response and answer
April 24, 2020

Jerica was great help. Had a minor issue with my order, she contacted the proper staff/vendor and would get back to me. Issue was solved very fast, was very friendly to work with!

Date of experience: April 22, 2020
Florida
1 review
0 helpful votes
Follow Christina S.
Unfollow Christina S.
Share Review
Report Review
Great Service
April 21, 2020

Was missing 30 pieces of my 140 piece order, Jerica quickly contacted the vendor and got my issue resolved. I really appreciate your prompt reply!

Date of experience: April 20, 2020
Texas
1 review
0 helpful votes
Follow Yazmin N.
Unfollow Yazmin N.
Share Review
Report Review
Help with Refund
April 19, 2020

Jerica was very helpful when handling a return for me due to defective product. Really happy with how quick and efficient she was. Thank you again for all your help!

Date of experience: April 17, 2020