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I've had a few times where I have received items that have been damaged or not satisfied with. Orange shine made it very easy to call them, talk to a customer service representative, and they walked me through the process of either, taking a picture of the product, or what we needed to do to correct the issue. 100% satisfied overall, I spoke with Leslie on 9/22/2020 about a purse that I received that was damaged. She sent me an email of what I needed to do, I did just that when I had time, later that evening when I had more spare time, I checked my email and she had gotten back to me the very same day explaining how they were handling it. I can't say it enough that being able to speak with someone, instead of emails all the time was a nice change knowing that there are still people out there willing to help one another out! I will continue to shop with Orange Shine if they keep up their great Customer Service! THANK YOU,
Susan Grate
She was so helpful and thorough! She gave me more information than I asked for and gave me the information I needed!
I recently needed some help with a couple of our orders from Vendors on OrangeShine. Lisbeth, from OrangeShine, was the person who who helped us with our questions and concerns. Not only did she take the time to answer every question, she followed up with the vendors. Then she followed up with us through email when the items actually shipped. She kept us int he loop every step of the way. I hope the next time I call with questions I get her again or another staff member who is as friendly and helpful. Thank you so much!
Jerica went out of way to answer all my questions check all my invoices and check with the company's about my shipments.
She is very positive and professional in her job
I very much enjoyed my time with her.
Thank you for having her on your team.
Just Maria's
I had an issue with a vendor sending my order to the wrong address. When I reached out to Orangshine I was put in contact with Lisbeth Flores and she was all over it! In less than 48 hours, the problem was identified and my order was reshipped to the correct location. Lisbeth kept me well informed throughout the entire process, and although it was an unfortunate situation, she made it easy to deal with.
Satisfied with their purchases. Orange shine is a worldwide wholesale marketplace. They cut the middleman & sell directly from the manufacturers. Their product prices are lower than those on any other wholesale manufacturing hub.
There were some errors on the orders from last month and Lisbeth Flores has really helped us by contacting the vendors and provide solutions. This has been a great customer service experience. Lisbeth is very responsive and friendly
Great customer service. I had a really good experience with Jerica Garcia. She was vey helpful with all my questions and quick with her response time.
I have been using only a few months. The sellers i have purchased from have been great. Products are accurately described and well represented in photos. I have ordered from Phil Love twice so far, and i have been THRILLED with the quality of merchandise and speed of order fulfillment.
Thank you, Laura! We're so happy that you've had such a positive experience shopping with OrangeShine!
I had an issue with my order and Jerica was indeed helpful and polite and her responses were prompt. It was a pleasure dealing with her.
I want to thank Jerica for her fast responses and her help she really helped me and it was very clear
Jerica did a wonderful job helping understand shipping. She answered all of my questions and provided great customer service! She responded very quickly. Thank you Jerica!
We're so glad you had a positive experience ordering from OrangeShine. Our Customer Service team is always here to assist with anything you need!
Great service and Highly recommend Jerica was THE BEST! I used the online chat and her response were quick and friendly!
Thank you, Camy! We're so glad you had a great experience with our online chat!
I received 2 runs of incorrect prints in my order. I called and Jerica helped me with it. I was not expecting such a fast response. This is Friday, and I really didn't expect to hear back until Monday. To my surprise, the correct items are being mailed out by the end of today! I'm very appreciative!
Thanks so much,
Kim Chovanec
Just Wing It
Lizbeth was very helpful with helping me track orders! Everything shipped quickly! I used the online chat and her response were quick and friendly!
Great Customer Service I love how she walked me through the steps to fix a problem I was having.! I Made my shopping experience so easy!
Big Thank you to Jerica for providing me with excellent Customer service and responding quickly to my questions! Made my day a lot easier!
Lisabeth was great! She helped me with an order and got everything handled quickly! She is a great person working for Orangeshine!
Jerica was so professional and was able to assist me right away. She was very knowledgeable and provided me with the steps I need to resolve my issue.
Awesome response, very knowledgeable. Easy to talk to. Makes a difference. Well
Spoken empathetic person. Great Job!
We're very glad you had such a positive experience, Rhonda!
We're so glad that you had a positive experience with our Lisbeth & our customer service team! Sorry to hear about the shipment confusion with the vendor. We are always here to support you with your orders, as well as any other questions you may have!