OrangeShine

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Arizona
2 reviews
0 helpful votes
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Great customer service
March 10, 2020

I was missing items and Jercia was very helpful. She responded very quickly and resolved my issue. Great customer services. Thank you for your help

Date of experience: March 9, 2020
Texas
1 review
0 helpful votes
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Good customer service
March 10, 2020

Jerica has very good customer service, she helped me return items and money very quick, I recommend to buy on the OrangeShine website.

Date of experience: March 8, 2020
Nebraska
1 review
0 helpful votes
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Delayed Order
March 8, 2020

I reached out to a customer service representative named Ana about a delay on one of our orders after the vendor wouldn't email me back. She was very courteous and efficient and had an answer within minutes from the vendor. I will definitely be working with her again if another problem arises. Thanks Ana!

Date of experience: March 7, 2020
Louisiana
1 review
2 helpful votes
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I'm Robin a small boutique owner today I placed a order and realized I ordered too many of one product I immediately called to see if I can cancel the others before the order was processed I spoke with Ana who completely took care of everything she was very sweet and helpful and also followed up with me to advise that the vendor indeed fix my order for me thank you Anna soo much for helping me today I look forward to speaking with you again :) :)

Date of experience: March 6, 2020
Tennessee
1 review
0 helpful votes
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Excellent Service
March 9, 2020

Jerica was amazing and very prompt on answering all my questions. I really enjoy the chat button rather than calling. Thanks Jerica! Keep up the great work...

Date of experience: March 6, 2020
Virginia
1 review
0 helpful votes
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Wonderful Customer Service
March 8, 2020

My customer service representative Ana was wonderful and answered all of my questions thoroughly. I am a new member and she helped me get through the authorization process so I can place my first order.

Date of experience: March 6, 2020
Georgia
1 review
0 helpful votes
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Leslie Cervantes was so helpful!
March 3, 2020

Orangeshine is a amazing place to shop. The customer service is amazing! People like Leslie are so helpful!

Date of experience: March 2, 2020
Idaho
1 review
0 helpful votes
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Order
March 3, 2020

Jerica was great! She communicated with me very well. This was my very first order and I will be purchasing again :)

Date of experience: March 2, 2020
Tennessee
1 review
0 helpful votes
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Customer service
February 28, 2020

I spoke with Anna about my order that I still had not received she checked on the order and was able to get back with me in a timely manner to let me now when it will be shipped and that they didn't have some of the items I had ordered. She went above and beyond to help me!

Date of experience: February 27, 2020
North Carolina
1 review
0 helpful votes
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Great customer service!
February 27, 2020

Jerica was very helpful and very easy to talk with. Made the experience of the chat very pleasant and i appreciate all the help.

Date of experience: February 26, 2020
Texas
1 review
0 helpful votes
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Great Customer Service
February 27, 2020

Enjoying working with OrangeShine. To date they have provided great customer service! I had an issue with a vendor/product and Jerica, the OS customer service person, helped me resolve it quickly and efficiently. I genuinely appreciate this as a busy business owner!

Date of experience: February 26, 2020
Texas
1 review
0 helpful votes
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Awesome customer service
February 27, 2020

Great in style products with so many choices. FABULOUS customer service team! Quick shipment time as well!

Date of experience: February 25, 2020
California
1 review
0 helpful votes
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Ana Guillen was of great assistance on today for helping me find another vendor after I really needed a item it wasn't quite the same but it will do thanks so much for your urgency and concern to help me with my items

Date of experience: February 25, 2020
Nebraska
1 review
1 helpful vote
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My return
February 25, 2020

I needed an item that I had received from one of the vendors returned. I worked with a gal by the name of Ana. She was great, she took the time to listen to my issue and concern. And offered to reach out in regards to several questions I had directly for the vendor. She was very helpful, polite, and professional! Thank You for representing Orange Shine well Ana! It makes shopping with you all, a lovely experience!

Date of experience: February 24, 2020
North Carolina
1 review
0 helpful votes
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Review
February 20, 2020

I love buying in Orangeshine. The treat is always perfect thanks to Lisbeth Flores who always assists me. I'm completely happy with my purchases and the service and will continue to.

Date of experience: February 19, 2020
California
1 review
0 helpful votes
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Package Delay, Jerica was awesome!
February 15, 2020

Today I was able to contact a chat adviser named Jerica, She helped me promptly and reassured me that my package may have been delayed due to circumstances in China. She was nice and pleasant to chat with. She also let me know since it was the weekend she would reach out to the vendor herself by Monday and get right back to me with instructions.

Very nice and prompt service.

Date of experience: February 14, 2020
Georgia
1 review
0 helpful votes
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Awesome customer Service!
February 13, 2020

Lisbeth was very helpful and Efficient! She went far beyond and above to help with my order! Awesome customer service!

Date of experience: February 12, 2020
Ohio
1 review
0 helpful votes
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Great Customer Service
February 13, 2020

I was missing part of my order. I contacted customer service and was quickly issued a store credit.

Date of experience: February 12, 2020
Tennessee
1 review
0 helpful votes
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Wonderful Customer Service
February 9, 2020

I received an order and there were a five sweaters missing. Jerica was WONDERFUL and helped my quickly. I explained the situation, sent pictures of the packaging, and my problem was taken care of. I highly recommend this company and it is the fabulous customer service that keeps me coming back. Thank you Jerica!

Date of experience: February 7, 2020
Ohio
1 review
0 helpful votes
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Quick and helpful!
February 8, 2020

Melissa got in contact with the vendor extremely fast and figured out when they were shipping it for me.

Date of experience: February 6, 2020