OrangeShine

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Canada
1 review
0 helpful votes
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Great Customer Service
February 8, 2020

Jerica was very helpful and great to work with. It is so nice to have such great customer service. Thank you!

Date of experience: February 5, 2020
Canada
1 review
0 helpful votes
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Excellent Customer Service
January 31, 2020

I had an issue with a 6 pack of clothing items, within just a couple hours everything was worked out and my credit applied. Super quick friendly and efficient service.

Date of experience: January 30, 2020
Georgia
2 reviews
1 helpful vote
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Issue with a shirt
January 30, 2020

When I received my order one of the shirts had a stain ( liked made in material) and 2 other shirts were missing. Quick response from Leslie Cervantes she got issue resolved very quick

Date of experience: January 30, 2020
Orange Shine O. — OrangeShine Rep
over a year old

Dear Christy F.,
Thank you for taking the time to leave a review, and we apologize you had an issue with your order.
We are happy Leslie Cervantes was able to resolve your issue, but I would still like to know more about how we can deliver a 5-star customer service experience in the future.
You can reach out to me directly at [email protected].

Thank you.
Viktor Kristensen@ OrangeShine

Texas
1 review
1 helpful vote
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Great Customer Service!
January 29, 2020

More than helpful with solving a shipping error I made. Jerica was THE BEST! Quick response and super friendly. Highly recommend. Thank you so much!

Date of experience: January 28, 2020
Orange Shine O. — OrangeShine Rep
over a year old

Dear Terry M.,
Thank you for taking the time to leave a review, and we are happy you had a positive experience with our customer service rep Jerica.
I noticed you left us a two-star rating.
I want to make sure we always deliver 5-star customer service, so if you have a moment, would you mind reaching out to me directly at [email protected] so I can learn more about how to deliver the best customer service?

Thank you.
Viktor Kristensen@ OrangeShine

Wisconsin
1 review
0 helpful votes
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So Helpful!
January 29, 2020

I had mistakenly input an order twice and they rectified the problem right away and were able to cancel with the merchant for me with no issues. Thank you for top notch customer service!

Date of experience: January 28, 2020
Nevada
1 review
0 helpful votes
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OrangeShine
January 29, 2020

Thank you for the amazing customer service! There are minor hiccups with some vendors but all in all! I truly do enjoys purchasing for my business here due to the multitude of choices!

Date of experience: January 28, 2020
Georgia
1 review
0 helpful votes
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Customer service!
January 25, 2020

Thank you so much Lisbeth for your great customer service! Anytime I have an issue with an item, the customer service team with orangeshine is always super helpful!

Date of experience: January 24, 2020
Utah
1 review
0 helpful votes
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Awesome
January 25, 2020

Orangeshine shine is my go-to, they always take care of their customers. My product always arrives in a timely fashion and if there is ever a problem they make it right.

Date of experience: January 23, 2020
Germany
1 review
0 helpful votes
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Melissa is wonderful, made my day
January 25, 2020

I had an order last week that I needed taken care of & I was lucky enough to be helped out by Melissa. She was very patient, kind & we got done quicker than I expected

Date of experience: January 23, 2020
Kentucky
1 review
0 helpful votes
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Amazing customer service
January 25, 2020

Lisabeth was so fast and amazing at helping me with any questions I had they contacted immediately and
Got an answer back to me

Date of experience: January 23, 2020
Ohio
1 review
0 helpful votes
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Great Customer Service
January 25, 2020

I called because I was missing an item from my order. I was put on hold for a brief time, then the rep came back and told me that they would be issuing me a credit for the item to use on a future order with OS. The conversation was brief, and to the point with no questions asked.

Date of experience: January 23, 2020
Arizona
1 review
0 helpful votes
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Thank you Jerica!
January 23, 2020

Thank you Jerica for your outstanding customer service! I received the pictures I had been requesting from Mountain Valley Fashion once you contacted them. Unfortunately I had messaged them multiple times asking for pictures and they never responded. I appreciate your help today.

Date of experience: January 22, 2020
Minnesota
1 review
0 helpful votes
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Great customer service
January 23, 2020

Lisbeth is amazing to work with. Super quick to reply and also makes sure everything is done as needed. Our boutique LOVES Orange Shine the most of all vendor host sites!

Date of experience: January 22, 2020
Hawaii
1 review
0 helpful votes
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Good customer service
January 22, 2020

Lisbeth she so help full. She the best customer service. I appreciate what she help me thank you so much Lisbeth

Date of experience: January 21, 2020
Canada
1 review
0 helpful votes
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Great selection!
January 21, 2020

Great selection and awesome customer service! I placed an order by accident and they helped me cancel it no problem!

Date of experience: January 20, 2020
New York
1 review
0 helpful votes
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Melissa
January 21, 2020

Melissa was beyond helpful. They always make everything so easy to do. Orangeshine is my favorite to order thru.

Date of experience: January 20, 2020
Wisconsin
1 review
0 helpful votes
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Wonderful support
January 19, 2020

Lisbeth was such a great support representative. She quickly contacted the vendor over a graphic mistake and was able to put together a great resolution. Out of all the wholesale marketplaces, Orangeshine has been my favorite for years. Thank you!

Date of experience: January 16, 2020
Tennessee
1 review
0 helpful votes
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Excellent Customer Service
January 18, 2020

Jerica helped me avoid an order that was on backorder. She also helped me by telling me where I could find a vendors size chart. Thank you so much!

Date of experience: January 16, 2020
Alabama
1 review
0 helpful votes
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Great
January 18, 2020

Great customer service. I had an issue with my order and she resolved it very fast. Very easy to talk to.

Date of experience: January 16, 2020
Missouri
1 review
0 helpful votes
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Great Customer Service
January 18, 2020

Lisbeth was great to resolve and go out of her way to help me with an order. She not only acted fast but made it better than expected PLUS even followed up after her follow up. Highly satisfied!

Date of experience: January 15, 2020