On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Jerica was very helpful and great to work with. It is so nice to have such great customer service. Thank you!
I had an issue with a 6 pack of clothing items, within just a couple hours everything was worked out and my credit applied. Super quick friendly and efficient service.
When I received my order one of the shirts had a stain ( liked made in material) and 2 other shirts were missing. Quick response from Leslie Cervantes she got issue resolved very quick
More than helpful with solving a shipping error I made. Jerica was THE BEST! Quick response and super friendly. Highly recommend. Thank you so much!
Dear Terry M.,
Thank you for taking the time to leave a review, and we are happy you had a positive experience with our customer service rep Jerica.
I noticed you left us a two-star rating.
I want to make sure we always deliver 5-star customer service, so if you have a moment, would you mind reaching out to me directly at [email protected] so I can learn more about how to deliver the best customer service?
Thank you.
Viktor Kristensen@ OrangeShine
I had mistakenly input an order twice and they rectified the problem right away and were able to cancel with the merchant for me with no issues. Thank you for top notch customer service!
Thank you for the amazing customer service! There are minor hiccups with some vendors but all in all! I truly do enjoys purchasing for my business here due to the multitude of choices!
Thank you so much Lisbeth for your great customer service! Anytime I have an issue with an item, the customer service team with orangeshine is always super helpful!
Orangeshine shine is my go-to, they always take care of their customers. My product always arrives in a timely fashion and if there is ever a problem they make it right.
I had an order last week that I needed taken care of & I was lucky enough to be helped out by Melissa. She was very patient, kind & we got done quicker than I expected
Lisabeth was so fast and amazing at helping me with any questions I had they contacted immediately and
Got an answer back to me
I called because I was missing an item from my order. I was put on hold for a brief time, then the rep came back and told me that they would be issuing me a credit for the item to use on a future order with OS. The conversation was brief, and to the point with no questions asked.
Thank you Jerica for your outstanding customer service! I received the pictures I had been requesting from Mountain Valley Fashion once you contacted them. Unfortunately I had messaged them multiple times asking for pictures and they never responded. I appreciate your help today.
Lisbeth is amazing to work with. Super quick to reply and also makes sure everything is done as needed. Our boutique LOVES Orange Shine the most of all vendor host sites!
Lisbeth she so help full. She the best customer service. I appreciate what she help me thank you so much Lisbeth
Great selection and awesome customer service! I placed an order by accident and they helped me cancel it no problem!
Melissa was beyond helpful. They always make everything so easy to do. Orangeshine is my favorite to order thru.
Lisbeth was such a great support representative. She quickly contacted the vendor over a graphic mistake and was able to put together a great resolution. Out of all the wholesale marketplaces, Orangeshine has been my favorite for years. Thank you!
Jerica helped me avoid an order that was on backorder. She also helped me by telling me where I could find a vendors size chart. Thank you so much!
Great customer service. I had an issue with my order and she resolved it very fast. Very easy to talk to.
Lisbeth was great to resolve and go out of her way to help me with an order. She not only acted fast but made it better than expected PLUS even followed up after her follow up. Highly satisfied!
Dear Christy F.,
Thank you for taking the time to leave a review, and we apologize you had an issue with your order.
We are happy Leslie Cervantes was able to resolve your issue, but I would still like to know more about how we can deliver a 5-star customer service experience in the future.
You can reach out to me directly at [email protected].
Thank you.
Viktor Kristensen@ OrangeShine