OptumrxReviews 465

I have had Optumrx for several years and they have gotten worse and worse. They are always out of stock and if you order several meds at a time, they come dribbling in one at a time. The last order I made, I changed my address to a temporary one for a few months, but they didn't send it to that address although it was changed on the original order page. They sent it to my permanent address and after 2+ weeks, I still don't have all but one of them which was sent correctly. I complained and they claimed they didn't have my correct address yet I got one prescription to the temporary address and the prescription showed it was sent 1 day before I complained. They still say they didn't have the correct address when they shipped the bulk of the order because they ship so fast. Really?!? Who are they kidding! I am looking for a new mail order provider because I am tired of their poor service and falsehoods.

Apparently they decided to cut one of my maintenance medications down to 1/3 of the dosage for no apparent reason. No notice. Took me months of back and forth between doc and pharmacy to even find out that Optum is the problem.

Changed my address 4 times before they got it right. I would have gone 4 months without refills on my prescription if I hadn't been buying them locally instead, which the insurance didn't cover and came directly out of my pocket, through no fault of my own. Forced to buy in 3 month lots with enormous co-pays like $90.00 A MONTH For 1 of the meds. They've left me hanging numerous times like this. Beware being held hostage to a forced mail delivery pharmacy such as OptumRx. I now have to choose full price locally or do without life saving meds. Stress, dis-pleasure, angst. UNHAPPY!

Absolutely incompetent individuals. They messed up my moms medication home delivery schedule and would do nothing to correct it. He high blood pressure medication was never completed on time. They do not contact the doctors for authorization refills. The app is completely incorrect. You ask them to remove a medication they continue to charge you for it. I had to call United Healthcare to block optum from refilling medications in my moms name. I informed UHC of how optumrx handles patient medications. Do not use this company. They have no problem putting your loved ones lives in the care of incompetent individuals.

Completely incompetent company. They always claim to never receive refills from the Doctor when they actually have it. Often time this song and dance goes on for weeks or even months before they are able to find the prescription and mail it out. This happens EVERY SINGLE TIME! Even the staff at my Doctors office has grown tired of the games and Incompetence of this company. Disgraceful.

My brother has a controlled substance prescribed and he has not been able to get it my dad has spent hours on the phone making no progress and my brother who needs his medication he is falling down the stairs hurting his ribs is not getting his medication

I would love to give them a zero. I filled in all of my information earlier online with my CC and address. They asked me to visit the site by email to grant them shipping permission, but I found nothing to permit on the site. They said it was because I am new. I gave them my Chase Flex MC and their system would not take it. I feel sorry for the front line workers who have to work for such a backward company which the AARP people picked for us seniors to get our meds through. I'm disgustted.

How can you deny a MS Medication saying it's not demed necessary? That discussing n immoral. MS that has already attacked soft tissue on your brain and soft tissue on your back that will only get worse? I don't understand what they're waiting for for somebody to get worse because Ms does not get better. This is going to have to go to a higher up. This company should be ashamed of themselves if this ever happens to some of their loved ones maybe they would see how I feels. Totally discraceful.

Scammer. Price gouging and customer service is in Philippines. Broken English and shady as hell! I have got the run around from them to 3 other times and I am fed up I can't stand it anymore these people are the worst don't use them call your insurance company ask for someone else. Good luck!

I was low on medication and had been getting material from United Health Care saying I should use OptumRx. I transfered my scripts there and was told I would have medicine in 10 days. That meant I would be out for a few days but thought that would be OK. No medicine arrived. Waited a few days and then called. Was told there was a problem with the MD but medicine could be sent out now and would come in a few days. Then they sent an email saying ten days. By now I was over a week without medicine. Called my local pharmacy and asked them to fill my scripts. They called OptumRx who told them my meds had shipped. I called Optum and was told they had shipped therefore I could not get them locally. Waited 5 days and checked to make sure address was right. It was but medicine had not shipped. I am becoming symptomatic and not liking this. Would never use them again even though it is free to me. I would rather pay the copay and actually have the meds.

Lost prescriptions, lies about calling my doctor when they didn't, lies about shipping times and substantial delays, lies about stock only for me to find out they don't have my medication, and finally sent me the wrong prescription (length and amount) and told me that "that is the prescription we received from your doctor), it wasn't. And let me just say that, that last one has got to be a serious offense on their end. Lying about the prescription my doctor told me... really?

When you ask to be transferred to a supervisor, they will keep bouncing you around other team members. I talked to a supervisor once who told me that a manager would call me who never did.

Here are some names of the people I talked to:

Venus

Lidi (Livi)?

And to top it all off, they will not transfer you to the survey at the end of the phone call which you agree to earlier.

In case my insurance (United or Cigna) sees this, YOU CAN DO BETTER!

I have 4 prescriptions. 2 of which they will not cover at all so I have to use other services(scripts RX, etc) and the other 2…it's a circus act getting them and I'm not sure where the alleged savings are either. I was misquoted on the pricing and good grief, am I ever tired of being the middle-man. Constantly wanting prior authorization and can't seem to find the ones confirmed to be sent. I sure hope my employer ditches them soon. Worst prescription provider I have ever had the displeasure of dealing with, hands down.

Their customer service people will, tell, you anything to get you off the phone. On three different occasions they told us outright lies about how to get more of a skin cancer cream, including twice telling us they had put through an 'override' so it could be refilled. Their was no override, and they admitted that when our local pharmacy called them.

When you call them, you are answered by a robot who ask Many questions. Speaking in plain english is not enough because you are asked to repeat. Very infuriating. Then when finally a representative (make sure you say advocate not csr) answers, this person has a thick foreign accent which is virtually unintelligible. I'm unsure to what I even agreed to. Then after first agreeing to take a survey you stay on the line and Nothing. I've been with united health care of years, but no more!

I contacted OptumRX on 3/31 to fill a prescription. Given I was late in contacting them, I was happy to pay for a refill on my own while my OptumRX prescription was being obtained, filled, and shipped. OptumRX told me to get ten days worth in my interim refill. My doctor completed the prescription request the same day as requested (3/31) yet five days later I get messages from OptumRX stating my prescription has not been received. So I called OptumRX again and was passed through three different groups before being told they had my prescription and it would be filled on 4/8 and be to me by 4/12. I asked if it could be expedited as I was out of the medication and had already refilled it once on my own - that request went nowhere. Today is 4/11 and I checked the OptumRX website (see image below) and the new delivery date is 4/14. An hour later I get notified via text that I will not receive the medication until sometime between 4/16 and 4/19 yet the website still says 4/14. I called again and was told the medication has been processed and those are the new delivery dates - end of story. I am moving soon and will get new health insurance. One thing I will confirm before choosing my policy is who their prescription provider is as it will not be OptumRX for me ever again.

OptumRx is the worst. Website difficult to navigate. Attempted to delay a auto refill on the website and by calling a rep. The rep assured me that the refill would not be sent; it was.

Sitting on hold again. It is so hard to order a refill from them. It is something I dread every month. If we did not need this medication, I would never go through them again. I am going to see if there is any way to move the prescription. I have already expressed this several times, only to be placed on hold again. Hopefully this will help someone else, go to another pharmacy.

Worse company to deal with! TWO HOURS OF CONSISTENT CALLING BACK JUST TO HEAR BULL$#*!! Trust me the reviews on here are correct! I canceled that $#*! right away! Please save yourself time money and your own insanity and DO NOT USE THIS COMPANY!