OptumrxReviews 465

Or the same one every time!
Ugh this pharmacy drives me crazy. The worst customer service. And I only use it because I'm required to use a specialty pharmacy for one of my meds and my insurance works with these knuckle heads.
I try my best not to call them because I spend 20 minutes on hold and talk to someone for 2 minutes only to be transferred a bunch of times.
You get to the bottom of the issue but only after long calls.
If you do not have to use this pharmacy, don't.

I HAVE BEEN DEALING WITH THEM FOR MANY YEARS IT SEEM ABOUT EVERY 5OR 6 MONTH THE $#*! HITS THE FAN THET SCREW UP MY INS /THEN THAT COMPUTER PROGRAM WORHS LIKE A CHARM UN TILL THE WISS KID HAVE TO GET THERE FINGER IN IT AN I AM OUT IN THE COLD FOR WEEKS AND TRY AND GET HELP WOW MAY BE THE TEC SO THEY KNOW WHAT THERE DOING I AND AM NOT A COMPUTER GENES SO THEY ARE NO HELP AND THAT AUTOMATED ANSWERING MACHINE IF I COULD REACH THUR THE PHONE I WOULD STRANGEL HER AND CUSTOMER SERVIE IS A HOLD ON FOR YOU LIFE 1/2 HR OR MORE HANG UP AND FOR GET THEM BECAUSE THEY CAN HELP YOU ANY WAY EVERY TIME THEY START THAT SECURITY $#*! EVER THING GOES HAY WIRE ENOGH SAID GOOD LUCK I AM OUT OF HERE GOING BACK TO MY LOCAL DRUG STORE AT LEAST IT IS IN PERSON AND THING WORK BETTER THAT WAY

Prescription order placed to you on November 28th, And now it's December 7, and it still hasn't arrived! Are you kidding me? Either sent by carrier pigeon or pony express. You're nothing to me. I'll buy locally from here on out. Spent close to $500/90days. Now you get nothing! Nothing happens business wise in America unless the customer is buying something. No employees, no buildings, no lights on, no deliveries, unless we, the people with the cash, are there buying something. You have no business smarts whatsoever. You suck!

I have an immune disorder and have been on the same medication for all 23 years of my life. These past 2 months, I've been continously fighting with OptumRX, who insist on putting me on a generic that IS NOT THE SAME as the brand name medication I use. As such, I've had to use said generic, resulting in worse results in my tri-monthly blood work and a worse overall health. Do they care? No. Even when my general physician has repeatedly written letters, DAW prescriptions, and spoken to them on the phone, they outright deny my claim. They're now forcing me to pay for another doctor to simply get my prescription refilled.
Greedy, useless insurance company. I hope the higher-ups have children sometime and they end up with an immune disorder so they can understand how delicate it is and the complexity. Maybe then they'll stop being greedy, unknowledgeable pieces of garbage.
Stay far away from this service if you can. And if you can't, God help you.

I had to on Permanent disability because of my mental health. I see a therapist and psychiatrist. I go on Medicaire after 2 years. I was informed my Dr's that I owed thousands of dollars. As it turns out, Optum only covers 30 visits in 2 years until my Medicaire kicks in. This is insane, to deny my treatment could be fatal. Shame on them, there never notified me of this horrible policy. I need my therapy and psych and because they never told me, I now owe over 1000$ to do this to a disabled person is horrible and heartless. I hope they get sued, shake on them. I worked in Union 28 years and this is what get?

It seems there business is built around removing pharmaceuticals from the formulary to non-formulary so the patient must pay a lot more get get their medicine. Even generics are targeted. I feel bad if you're a cancer patient or a veteran. When you try to "appeal" it's a like an Olympic grade obstacle course. I failed 4 times on one drug, then was finally approved only to receive another denial. Thankfully I had filled the prescription so I received 90 days. Yesterday I received a notification they are not covering that drug, and another drug I been prescribed. The government needs to look into this company and it's executives.

I have had so many issues with OptumRx. They just charged my card for an order I did not place (i. E. I never authorized them to charge me anything). I even called to cancel BEFORE they charged me and the customer service agent told me they cancelled the order, but apparently not. This is the second time they have charged me money I did not authorize and last time I filed a complaint with BBB (which I won). They have also shipped my medication to the wrong address and currently I can't get my medication from a pharmacy because of this order they didn't actually cancel (meaning I am going to run out of my medication today). And on top of all that, they charge more for medications than the last prescription company I had. In some cases, it's cheaper to buy with a coupon instead of insurance. I do not recommend this company to anyone.

Every year this company along with the health insurance manages to keep me from getting my medications at least 3 months of the year or longer. Between billing mistakes, authorizations and prescriptions they screw it up as mush as possible. Their on line system is flawed and you cant get a human that has any idea what is going on. They are the absolute worst pile of crap. Run, Run, Run as far and as fast as you can unless you are forced by insurance to use this company, then may God have mercy on you.

I have a prescription I am supposed to have daily.
Went to pickup at my local pharmacy, they say insurance will charge 400$. Online I can get three time as much for 20$ but it takes 3 weeks before they will even ship it.

This is a preventative medication I am supposed to have daily. This is not acceptable, switching services as soon as I can.

Optumrx is rotten garbage.

Update: They moved delivery date another 4 weeks out. I repeat, this service is trash.

I have trying for four months to get my heart medication delivered through their company (associated with my AARP insurance). Three times I successfully signed up online only to have the subscriptions disappear. It took two phone calls to get one of them started and it was delivered shortly after I ran out. The second prescription displayed online and scheduled for delivery and then it just disappeared. When I called to get it sent, I was given no explanation as to why it failed to send and was charged for "expedited" delivery that will still take a week to arrive.

I gave it two stars because this first prescription is free. I have no idea what it will cost me for the next delivery.

I have had a chronic condition caused by a couple of car accidents more than 20 years ago - the condition will not get better only worse - never had any problem getting the medication for pain ( lidocaine patches) they keep denying the medication asking for all kinds of information that has been already given to them - they talk about ridiculous " solutions " like getting a neighbor to come over each day and rub the area! They are trying to force me to go the surgical route even though doctors (plural) have said it is more likely to make the problem worse ( and could cause paralysis or even death) but they do not care!