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OpticsPlanet Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights competitive pricing and the authenticity of products, with some customers reporting satisfactory transactions. However, a prevailing sentiment reveals serious concerns regarding customer service, including long shipping delays, inadequate support, and difficulties with returns. Many customers express frustration over unresponsive communication and perceived indifference to their issues. This inconsistency suggests a need for the company to enhance its customer service protocols and streamline its shipping processes to improve overall satisfaction and retention.
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I resently purchased a vortex viper Scope for my AR-10. It was not cheap 640.00 but did not come with scope mount. When i asked customer service for help they said look it up. How rude i went to a competitors site and they were glad to help me.
These people are sleezy. The item sent is not as described. Does not fit at all. Then they take forever to start the return process. Still have not received the money yet. They also will not pay back the full amount. Trying to keep ten dollars for shipping. I would not have asked for the piece of garbage to be shipped in the first place if the description was correct. Do business elsewhere. Once again, these people are sleezy and they're slime.
Very bad experience with Optics Planet, when they charged my credit card, cancelled order without notifying me and not refuse to return mane. I sent them bank statement showing they withdrew money, but customer service still insist i was not charged.
I would think twice before shopping with them
I've had a number of good experiences with OpticsPlanet, enough to keep me coming back over the past year or so. Their customer service is on point and can usually sort through any issues. For example, I got the wrong model of bag I ordered, but returning it was painless and they really went out of their way to solve it. Shipping is fast, and it's good to have live inventory on the site (this is one of the major improvements I've noticed). Overall, a quality site to get shooting gear. I bought a couple of mounts that were hard to find otherwise. Will definitely keep shopping with them!
Had contacted Opticsplanet.com in regards to ordering a Kill Flash lens cover after enquiring if they would be able to ship to Canada. Their reply was in order to determine this I would have to go thru the process of placing an order and provide my credit card information first. Well did that and got a response that they could not do this as per the laws of the land regarding export of firearm related parts to Canada. Thanks for the wasted effort guys, I did manage to order thru another company in the USA w/o the B. S. excuse. Seems like a simple question which could have been answered on the initial contact. Site states that export limitations may apply but Opticsplanet seems to have no desire to complete the necessary paperwork for USA exports to Canada. Better bet would be to use Webyshops.com as they seem to be on the know about the USA export license application proceedure for shipping to Canada. Had zero difficulty in obtaining a Lucid HD7 and it's assessories thru Webyshops.com.
I have placed several orders with opticsplanet.com and spent several thousands of dollars on items such as state of the art optics, lazers, microscopes, camping gear and shooting supplies. I have never been disappointed with this company and give them a 5 star rating.
These people are awesome. They have a live chat and they can answer just about any question you can think to ask. Very friendly and very helpful and priced way below most other on line optical stores. If you are looking for scopes, mounts, or accessories then head on over to optics planet and give Kathleen a call at *******897 xt 422.
From the business
Deals & Discounts on premium optics for hobbies and work like riflescopes, binoculars, night vision, telescopes, sunglasses & microscopes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members