OpticsPlanetReviews 269

Ordered something that said it was in stock. Turns out it had no estimated availability so I tried to ask if they had something comparable to replace it after no one answered me after a few days I cancled the item. A day or so later I thought it was crap the customer service ignored me about replacement for the item. So I whent back and cancled the entire order. Now almost a month later this company decided to send out and charge me for half the order that they actually did have. Almost a month later they over drafted my bank account for an order I cancled because of their lack of customer service. I cancled the order and didn't keep the funds in my account because I cancled it. Now i cant get the company to do anything about it. They act like this is my fault. Theres literally nothing i can do except take a $100 loss from my bank and pay $192 for an item that I cancled. I would never use this company! Go to your local shop!

I had purchased an Aero Precision Complete AR15 Upper from Optics Planet 1 1/2 months ago. Waited two weeks just to find in my spam folder the order was cancelled due to living in CA (because of the flash hider). Called their "customer service" (took about an hour in total to reach someone) and they assured me there wouldn't be a problem even if I lived in CA. They resent the order thru and all was good (so I thought). I then received an email a couple days later stating it was cancelled AGAIN! This time, I didn't call customer service but sales (answered instantly) and reordered the piece thru the phone. The gentleman was quite nice and I was assured again, shipping this to CA will not be a problem (he knew my situation) and that he'd call me if it cancelled again. Spoiler alert, it's been a week since I got another cancelled email with no phone call and no response from *******@opticsplanet.com. For the love of guns and outdoor sports, please find another online dealer!

P.S. Don't give them your email as they will spam you 3x each day.

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Updated on 03/21/2020
OpticsPlanet.com
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Based on 74 ratings submitted in the last year
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Rated with 2 stars
Aaron of Bonney Lake, WA
Verified Reviewer
Original review: March 21,2020
As you can read from most other reviews. They have issues when it comes to your order being shipped and if it's really in stock. My order qualified for free shipping due to spending 400 bucks on a spur mount. I paid for expedited shipping so it would get to me faster. After it was EVENTUALLY shipped I see on the tracking page that they used ground. So even though I paid for faster shipping they used the slowest option available for them to save money. Thank God I didn't use the free shipping or they would have probably road a bike to deliver it. I guess because I'm not sure what's slower than ground?

Ordered a couple of bow release triggers (there are no export regulations on these) while I happened to be traveling back home from overseas. I ordered them to my home (in Texas) with a Texas credit card which is also the same address and someone at their store cannot use a brain and say, wait a minute these aren't an item that has an export regulation I don't need to hassle, harass or interrogate this guy. Nope, the brainiacs at this place lost admittedly a small order but they lost it nonetheless because they felt the need to interrogate and treat someone like a criminal. Excerpt from their email:

We apologize, but your order has temporarily been placed on hold. Prior to shipping your order, we need to verify that the ordered item(s) will not be leaving the United States without the valid authorization or export license issued by the U.S. Government. Please answer the following questions (by responding to this email) to aid in processing your order:

1) Who is the end user of the product(s) you have ordered?

2) What is the end use of the product(s) you have ordered?

3) Where is the final destination of the product(s) you have ordered? (Please respond with a city and country)

4) Why was your order submitted internationally?

This company doesn't communicate with their customer at all. They'll show items as "in stock" status while you're shopping and entering your credit card info, but as soon as you place the order, you'll quickly find that they don't actually have ANYTHING available. Every one of the 6 items that I ordered was listed as being in stock, and now, a month later, the status for all 6 in reference to my order is "item ordered". Their 5-10 day shipping has turned into well over a month. A month later I finally received an email with a timeframe for some of my items, which shows 4-6 weeks before I will receive them, which will put us at 2.5 months since I paid for the stuff. I also found that they doubled every single thing on my order after sending me a shipping estimate, which I never did or authorized.

They default you to sending a message when you want to contact them. You'll do so and they won't respond. I anticipate an uphill battle with addressing every part of this mess. Who knows if or when I'll receive my stuff, at this point. And thank god i used a card for the purchase and can dispute the additional charges with my bank, cuz there's no way this company would address that issue and refund my money in a timely manner.

I placed two orders on the same day. One for a mount and battery combo and one for a thermal scope. The next day my battery order was canceled because they could not offer it any more even though they had both the battery and mount available separate. They would not honor what they sold me the day before. Days later I was told my scope was back ordered even though it did not state it on the website when I ordered it. It was pushed out one month. Then I was told it was pushed out another month. I am now on the fourth month with an expected ship date of 5/29. I tried to compromise and offered to split the difference of the next model up which is in stock but they could only offer me a $150 discount. I do not agree with how the conduct business, their customer service is awful, and I would not recommend using them if you ever want to see what you ordered.

I placed an order March 21st 2019 for an "in-stock" item. Shortly there after I got an email saying partial shipment and the product was 7-16 days out.

I've called and sat on hold for 34min one time, 27 min the next time, called and left messages, emailed and nobody gives me the time of day. Even today Zero for a response in any way, shape or form.

I just want to cancel the order or hear it's being shipped, anything!

I used PayPal instead of a credit card therefore I cannot place a stop payment so let that be a lesson in itself.

I am nobody special or important to them and I understand that but I am however and very dissatisfied customer and know from research that I am one of many.

Apparently I'm just going to have to except this horrible experience for what it is until they decide to send it to me but I will say...

Never again, They have lost my business for life and I will make it a point to make sure I never order a single thing from them again, and also advise others who ask me to look elsewhere.

Shame on you Optics Planet.

Purchased 2 laser sights for Glock 43 at nearly $700 and needed them in 2 weeks for a Christmas gift. System allowed purchase to go through, did not mention that they DID NOT HAVE THE PRODUCT IN STOCK and even allowed me to pay for 3 day expedited shipping for a product they did not have. Received an email couple days after the purchase that said my shipment had been ordered and they did not know when it would be fulfilled. I responded to their email as instructed to ask if the product would ship by Christmas. No answer. I emailed again a couple days later - no answer. Called Customer Service and waited on hold for 30 min only to get a Customer Service rep that could not give info on when the product would shop, could care less about my order and was more than happy to cancel it so that he could get on to the next unsatisfied customer.

As other have mentioned, Optics Planet does not have many of the items they advertise for sale in stock. Their last response (received today) to my multiple inquiries for an expected ship date for an item I ordered six weeks ago was;
"Thank you for contacting us. This order is currently processing. We ask all of our customers to please allow 1-3 business days for orders to process. Once processed, you will receive an email confirmation as well as the tracking information. If there is anything else you need please let us know. Have a nice day!"
Cordial but not helpful.

I placed an order for several items but one of the items wasn't in stock and was estimated at 7-14 days. After 14 days and still waiting I called to see what the deal was, They told me it was going to be ANOTHER 3-4 weeks. So basically I'll be getting my stuff about one and a half months after I placed my order. I've had similar issues ordering from them in the past but this is the worst and the last because I will not be ordering from Optics Planet anymore.

On 11/28/2017, I ordered a mil-spec buffer tube kit, armor's wrench and Magpul MOE rifle stock via their website. I received the armorer's wrench and rifle stock but was sent a message that the buffer tube kit was not available even though their website stated it was in stock. I emailed their customer service on 12/18/2017 and received a reply from Tiffany S. Stating that the product was on back order and they wouldn't be stock these until 01/10/2018. I called customer service today, 01/15/2018 and spoke to Shawn and he told me that they wouldn't get the buffer tube kits from Anderson until at least 01/20/2018. This is unacceptable. Needless to say, I cancelled my order for the buffer tube kit. This is the first and last time I will ever order from OpticsPlanet. I should have listened to the guys in my shooting club. They warned me not to order from them. Lesson learned, I guess.