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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 30th among Marketplace sites.
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Open Sky is the next big things. Great products and great service. My product came on time and I appreciated the packaging.
Shirt was of poor quality and considering it was an XL, which is what was ordered and was on the label it was much smaller. The stretchiness allowed to be worn, but not comfortably.
I wish I had checked out the reviews before I bought anything from opensky I've been waiting over 2 weeks for a refund I'm really getting pissed off and nobody to talk to about this matter
Hi Tonya! We apologize for the difficulties with your recent order. Please feel free to send us a private message through this site and we will be happy to look into your situation further. You can also email our Customer Love team directly from https://www.opensky.com/content/contact-us. We look forward to working with you to make things right.
I have purchased several items from OpenSky. Have always been happy with every purchase. But the Rings are so beautiful, perfect fit everytime, great quality, good and fair price. I only wish I had a few more fingers.
I bought a set of pink Beats 2 in November of 2016. Apple has warranty on them for one year. Apple confirmed that they were not authentic when I sent them in for repair.
Hi Daniel! We are very sorry to hear you had this experience. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please send us a private message through this site containing your email address and order number and we will look into this matter further. This is definitely a concern, and we look forward to working with you to resolve the issue in the best matter possible.
I have been waiting for Open sky to apply a refund to my credit card for over a month. Just checked their review which are horrible. Wish I had checked prior to ordering. Don't know why this company is still in business.
Hi Kaye! We are sorry to hear you have not received the refund you are expecting. Generally speaking, if you return a product using one of our prepaid return labels, you will receive a refund automatically once the product has been delivered back to the merchant. In any event, please send us a private message through this site containing your email address and order number and we will check on this for you. Although the reviews on this particular site may paint a pretty bleak picture, fortunately, they only represent the experiences of a very small subset of users. A vast majority of purchases made on our site result in satisfied customers!
I thought I got ripped off... Cheap, not good quality :( I think you could find something of better quality on EBAY
Hi Relynda! We are sorry to hear you are not satisfied with the quality of your purchase. OpenSky hosts thousands of different shops but we are always happy to help with any issues that may arise. Please feel free to send us an email from https://www.opensky.com/content/contact-us and we will be review your order and go over your options from here. We look forward to working with you to make things right!
The sheets where fabulous my ankle bracelet was exactly as pictured & described the yoga pants were the balm!
I found, after my 2nd visit to the website, that my computer was running slow and I was unable to open certain things. I immediately performed an AVG analysis and fix. The amount of garbage dumped on my computer was incredible. Because I didn't want to blame OpenSky without a 3rd try, at the beginning of the day with a clean computer slate, I went into OpenSky and spent some time there. After leaving the site, I ran an AVG diagnostic. My laptop had 3 major issues plus 3,233 pieces of garbage on the hardrive. All of this occurred during just ONE visit to BlueSky. I am unsubscribing from BlueSky due to this. BlueSky: You need to get your tech people on this issue. I liked the product offerings and prices, but refuse to come back, as long as you're also dishing out garbage to my harddrive.
Hi Rebecca! We are sorry to hear about these issues with your computer. Although we understand why you may have come to this conclusion based on the course of events you described, we can only assure you (and any others who may read this review) that no aspect of the OpenSky shopping experience will download files onto your computer. If you need any assistance with OpenSky, please feel free to email us directly from https://www.opensky.com/content/contact-us and we will do our best to help.
I ordered an underwater camera from Open Sky a month before my wedding and honeymoon in the Florida Keys. Two weeks after ordering, I began to wonder where the heck my order was. I contacted opensky, but of course they do not let you call them. You can only email. Then of course they told me that they would contact the merchant. I waited and waited and waited. Still no response. At least nothing that was very helpful. I had a tracking number from the post office and so I finally went in and ask them where my package was. They said it had been assigned a tracking number but that the Postal Service never actually received the package. Opensky continued to contact the merchant but then they said it would be better to just cancel the order. From now on, I will only stick with Amazon. Amazon will expedite you a new product if yours goes missing. Opensky pretty much did nothing for me. And this was supposed to be for my honeymoon.
Hi Amy! We are sorry to hear that you never received your order. OpenSky hosts thousands of different shops and we are always happy to help with issues of this nature but, in some cases (such as this one), we must be able to get help from our merchants to provide the ideal resolution. If we are unable to do so, however rare, our options can be limited, but we will always at least ensure you receive a full refund if an order cannot be fulfilled for any reason. Regardless, we congratulate you on your recent wedding and we appreciate you taking the time to share your feedback with us.
I received broken Bluetooth wireless headset that I order from Open Sky. I tryed to reach out to Open Sky, but there is no one there to talk to customers, then, I wrote an email to Open Sky. All I got response was to contact the merchant. So I call the merchant which is 3D Luxe. It's the same - no one there to talk to. I left a message sincerely beg them to return my phone call but they didn't. I emailed to 3D Luxe, no response either. I don't know what to do now. Horrible customer service.
Hi Mei! We are sorry to hear the Bluetooth headset you ordered arrived broken. OpenSky hosts thousands of different shops and there are some situations in which the merchant which fulfilled your order (3D Luxe in your case) will be in the best position to assist you. However, if you do not receive a response from the merchant, we will certainly do our best to help. Please contact us again by replying to your open support ticket and we will look into what more we can do for you as soon as possible. At the very least, you should be able to return the product for a full refund.
OpenSky has great products, and they are very reasonable. Very prompt in sending your order out. So far I have gotten very useful items a lot cheaper from OpenSky, that would have cost me a couple hundred dollars.
The two pieces of women's clothing I ordered looked NOTHING like the photo on the model. Fabric was weird and cheap. One item was too large, one was too small... and I am typically a plain medium easy to fit. The purse organizer was tiny and not worth the cost. I sent the clothing back but kept the organizer as you lose so much in shipping. I'l never order from them again... it's just not worth it and I learned my lesson. Just goes to show you can sell anything out there on the internet and some sucker (like myself this time) will buy from you. I will give them credit that they make returns easy, so they would not qualify as a rip-off company like the many overseas companies selling clothing off the internet that are total scams. That's the only good thing I have to say.
Hi Laura! We are sorry to hear you have been disappointed with these purchases. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. We are pleased that you found the return process to be easy in general, and we would like to see if we can do more to assist you with the organizer as well. Please feel free to send us a private message through this site with your email address and order number and we will review your situation anew.
I love my silver earrings they are very comfortable they don't bother my ears the way all the other earrings do very light I don't even know there there they look very expensive and for the price I payed it is just unbelievable best deal in a while
I ordered a blouse that did not look the picture online. The sizes run smaller so I had to exchange it. Reaching someone to return was cumbersome. Then I had to call to find out where the exchange was since I didn't hear anything for 2 weeks. Finally another two weeks later I hit the replacement which still is too small on the neckline. Not worth paying for another return fee. In all, this website does not have quality merchandise for the prices they charge. Don't be tempted.
Hi Maria! We apologize for the sizing issues with respect to your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please send us a private message through this site including your email address and order number and we will review your experience anew. Regardless, we appreciate you taking the time to share your feedback with us.
Love the hat and sweater I got the sweater in
A large and the hat in sm they fit great.and the sweater is very comfortable
Received my headset yesterday and could not be happier. The sound quality is good. Now I just have to learn how to answer the phone. Lol
I am not happy with OpenSky as I did not receive one part of my order. My orders part of my account it said that I ordered, paid for, and received the opal necklace included in my order. I did not receive my necklace. When I asked OpenSky for help they just sent me to the where is my order page to answer my question. I read the information about it taking four days to complete my order and ten days to send it out and even longer for personalized items. I did not mind my being sent to the page once but when I found that it would help me. I sent another note saying I had not received my necklace, again I was sent to the where is my order again, the same place as before. I sent them a note stating that that page was not helping and since received another note leading me to the where is my order page again. I sent yet another note that that page was not helping me. I sent another letter asking for real help finding my order and the desire that a human would look into the matter and not send me to the the where-is-my-order page again. I hope I will get some real help this time. I am getting nervous about making orders with OpenSky again. I need real help to get my missing necklace.
Thank you.
Hi MaryHartley! We are sorry to hear you have only received part of your order. It sounds like you had only received our auto-acknowledgment to your support ticket when you posted this review, but we respond to each message personally as well. Provided you have already contacted us from https://www.opensky.com/content/contact-us, our Customer Love team will get back to you soon (if not already), and will be happy to assist you with this matter as soon as possible.
I purchased a blouse which was the wrong size and tried to exchange it. The web site return instructions did not work, I could not get a return label and in spite of several emails, I kept getting the same stock answer and no resolution. Now my 2 weeks to return has run out. Don't buy anything from opensky unless you want to throw away your money! You also cannot reach anyone by phone.
Hi Marilyn! We are sorry to hear about the difficulties you are experiencing. Please send us a private message through this site including your email address and order number and we will be happy to review your situation anew and see what more we can do to help. We will certainly do our best to get the situation taken care of to your satisfaction.
From the business
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Craig! We are sorry to hear you are not pleased with the shirt that you ordered. Please don’t hesitate to email us at https://www.opensky.com/content/contact-us and we will be happy to discuss the available options with you. Provided the product is still within the standard 14-day return window, we should at least be able to help you facilitate a return. Regardless, we appreciate you taking the time to share your feedback with us.